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AROW Series

Data Diode

Installation and Operation

12-1

12. SUPPORT

In this Section

W

HAT TO DO IF YOU HAVE A PROBLEM

12-1

S

ERVICING

,

M

AINTENANCE AND

R

EPAIRS

12-1

I

F YOU NEED

S

UPPORT

12-1

S

UPPORT

R

EQUESTS

12-2

R

ETURNS

12-2

S

OMER

D

ATA

C

ONTACT

I

NFORMATION

12-3

E

ND

-

OF

-L

IFE

D

ISPOSAL

12-4

W

ASTE

E

LECTRICAL

&

E

LECTRONIC

E

QUIPMENT

(WEEE)

12-4

What to do if you have a problem

Firstly, please ensure that you have followed the installation,
connection and operation instructions in the appropriate User Guide.

Also, check the Troubleshooting section (where appropriate) to
eliminate common problems.

Servicing, Maintenance and Repairs

Please contact your supplier or SomerData for all questions relating
to maintenance and repairs.

Any unauthorised attempt to open, modify or otherwise repair the
product will invalidate the SomerData warranty and may result in the
product being left in an irreparable condition.

If you need Support

For  warranty,  technical  and  application  support  issues,  you  should
initially  contact  your  supplier  to  check  whether  your  SomerData
product  is  covered  by  warranty,  extended  warranty  or  maintenance
contract.

At SomerData, we will make our best efforts to provide prompt and
friendly support by phone, fax and e-mail.

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Summary of Contents for AROW Series

Page 1: ...ls Part Number AROW 0610 AROW 0510 AROW 0520 Document Reference AROW MAN 0601 Publication Date January 2019 Published by Somerdata Ltd Underwood Business Park Wells BA5 1AF UK Sales Customer Support Phone 44 0 1179 634050 E Mail sales somerdata com support somerdata com Website www somerdata com ...

Page 2: ...AROW Series Data Diode Installation and Operation ...

Page 3: ...on V1R7 firmware additions buffer overrun TCP reset 4 Nov 2014 UDP Multicast information added typo corrections V1R6 firmware onwards 3 Jul 2013 Gateway address information added socat UDP example added 2 10 Jan 2013 Added LED functionality from firmware V1R3 Removed 4 byte transfer limitation Added redundancy functionality characterisation and mechanism description 1 15 Aug 2012 Initial Issue ...

Page 4: ... SFP MODULES 3 2 RECORD MAC ADDRESSES 3 3 NETWORK CONNECTIONS 3 3 CONNECT POWER 3 3 NETWORK REQUIREMENTS 3 3 CONTROL NETWORK CONNECTIONS 3 4 4 CONFIGURATION 4 1 INTRODUCTION 4 1 SETTING THE CONTROL PORT IP ADDRESS 4 1 SETTING THE DATA PORT IP ADDRESS 4 2 5 OPERATION 5 1 INTRODUCTION 5 1 LOW SIDE 5 2 HIGH SIDE 5 3 UDP OVER SOCAT 5 3 UDP MULTICAST DATA 5 4 LINUX UDP EXAMPLE 5 5 FILE TRANSFER SOFTWAR...

Page 5: ...NDICATORS 6 7 FRONT PANEL INDICATORS 6 8 POWER LEDS 6 8 STATUS LEDS REDUNDANT SYSTEMS 6 9 7 REDUNDANCY FEATURES AROW 0610 ONLY 7 1 INTRODUCTION 7 1 FAILURE CONDITIONS 7 1 LOSS OF GIGABIT ETHERNET LINK 7 1 LOSS OF POWER CATASTROPHIC MODULE FAILURE 7 1 WATCHDOG TIMEOUT FUNCTIONAL MODULE FAILURE 7 2 LOSS OF OPTICAL CONNECTIVITY 7 2 FAILOVER MECHANISM 7 2 LOSS OF GBE LINK 7 4 MODULE FAILURE 7 4 LOSS O...

Page 6: ...GISTERS 8 14 9 FIRMWARE UPDATE 9 1 INTRODUCTION 9 1 BEFORE YOU BEGIN 9 1 TOOLS 9 1 ACCESSING THE PROGRAMMING PORTS 9 2 REMOVE TOP COVER 9 2 LOCATE PROGRAMMING PORTS 9 3 APPLY POWER 9 3 PROGRAMMING THE FLASH MEMORY 9 4 WINDOWS 9 4 LINUX 9 7 FIRMWARE UPDATE FINISHING 9 8 CHECK FIRMWARE UPDATE HAS BEEN APPLIED 9 8 SECURE TOP COVER 9 8 10 TROUBLESHOOTING 10 1 BASICS 10 1 FIBRE CONNECTORS 10 1 ADVANCED...

Page 7: ...RFACE COMPATIBILITY 11 3 12 SUPPORT 12 1 WHAT TO DO IF YOU HAVE A PROBLEM 12 1 SERVICING MAINTENANCE AND REPAIRS 12 1 IF YOU NEED SUPPORT 12 1 SUPPORT REQUESTS 12 2 RETURNS 12 2 SOMERDATA CONTACT INFORMATION 12 3 END OF LIFE DISPOSAL 12 4 WASTE ELECTRICAL ELECTRONIC EQUIPMENT WEEE 12 4 13 WARRANTY 13 1 INTRODUCTION 13 1 WARRANTY TERMS AND CONDITIONS 13 1 14 NOTICES 14 1 IN THIS SECTION 14 1 GENERA...

Page 8: ...AROW Series Data Diode Installation and Operation 1 5 15 INDEX 15 1 ...

Page 9: ...ocess of configuring AROW for orperation Section 5 OPERATION describes how to use AROW Section 6 CONNECTORS AND INDICATORS describes connection switch and indicator functions Section 7 CONTROL AND STATUS describes the availabe software controls and stataus registers Section 8 FIRMWARE UPDATE describes the Process of updating the firmware that runs AROW Section 9 SPECIFICATIONS describes AROW s Sec...

Page 10: ...your local supplier or SomerData for ordering details Electronic copies Adobe Acrobat files are included on the SomerData electronic delivery medium that is supplied with the original products The User Guide library which also includes product data sheets can be accessed by browsing the Documents folder for the required document Additional and updated copies are available through our website or ca...

Page 11: ...the unsafe nework dirty and the secure and restricted network clean ensure a reliable data link in one direction and guarantees no reverse data path AROW may be supplied in any of 3 basic configuations single channel dual channel or high availability redundant single channel Plug in data interfacing allows connections to RJ 45 Copper Gigabit Ethernet and or Optical Fibre Gigabit Ethernet Block dia...

Page 12: ...mon with other electroonic equipment of this class AROW needs to be installed in a controlled environment where the temperature will not go above 40 C or below 0 C and where the relative humidity is between 15 and 55 and is non condensing Ensure that you allow the unit to stabilise in this environment before use especially if it has been subjected to transportation in low temperature or high humid...

Page 13: ...asteners to attach the unit to the rack Note that the unit is NOT self supporting and may require additional bracing or tray support in some vibration environments It should be removed from the rack for transportation Using the screws and washers supplied in the accessories bag and a large flat head screwdriver screw the unit into your rack Connections Fit SFP modules The Gigabit Ethernet SFP modu...

Page 14: ...e unit power applied precautions should be taken when connections have come from a different electrical environment or over long cable runs where common mode voltage differences or electro static potentials may arise Ensure that all rack ground connections are secure before powering on the unit and connecting data cables Power cycling may be required to re initialise non High Availability types of...

Page 15: ...rk cable the LED labelled SFP will flash If it is off this indicated that no SFP module is detected When a Gigabit Ethernet link has been established this LED will remain constantly on Control Network Connections Once setup AROW does not need any further configuration however for remote monitoring purposes each module has it s own independent network port These should normally NOT be connected to ...

Page 16: ...pen a Windows command prompt Start Run enter command or CMD depending on your operating system For linux open a command line terminal From the command prompt enter the new ARP Address Resolution Protocol entry for the IP address you want to set as shown below This will associate a network address with a MAC address ARP S 192 168 xxx xxx 00 20 4A xx xx xx for linux arp s 192 168 xxx xxx 00 20 4A xx...

Page 17: ... Repeat these steps for each module s control port Setting the data port IP address Linux You will need Python 2 7 installed on your Linux box For each Live Data port set the IP address using the control_arow py python script supplied on the delivery medium control_arow py H 192 168 xxx xxx i 192 168 yyy yyy H 192 168 xxx xxx defines the control port that will be used to set the data port IP addre...

Page 18: ...AROW Series Data Diode Installation and Operation 4 3 ...

Page 19: ...ly permitted port Multi cast data is supported for any address in the normal multi cast range Redundant Version For firmware version 1 revision 3 and later a dual redundant backup path is provided with automatic failover mechanisms All versions Any data received on the low side socket is transferred over the internal optical link to the high side Any data received from the optical link is sent on ...

Page 20: ... 9876 or for streaming checkable data low side host generator p dword f eti pv nc vvn 10 0 0 9 9876 or for webcam streaming low side host avconv f video4linux2 s 640x480 r 25 i dev video0 f mpegts q 2 tcp 10 0 0 9 9876 TCP socket server TCP socket server Control status Control status Control status Control status TCP socket server TCP socket server Dirty Clean Live Low side packet driver Backup Lo...

Page 21: ...c vn 10 0 1 12 9876 avplay UDP over SOCAT Multiple parallel UDP streams of data can be sent through AROW using socat to create virtual network interface ports using tcp socket connections to AROW as the wire Socat is a Linux open source application that includes tunnelling a network interface over a TCP socket connection Socat can be found here http www dest unreach org socat Assuming the low side...

Page 22: ...instance will be received by the netcat instance on the high side Packets sent from the high side will be silently dropped UDP Multicast Data UDP data requires some attention to routing Since the destination network cannot be resolved from the source network the routing table form the source must explicitly declare a route and an appropriate gateway Taking the addresses form the TCP example above ...

Page 23: ...r vlc vv v4l2 dev video0 sout transcode vcodec h264 acodec mp3 rtp dst 239 255 12 42 port 5004 mux ts ttl 3 sout keep Note that the TTL level for multi cast is important since this will limit the number of routers the multi cast packets will traverse receiver vlc rtp 239 255 12 42 5004 miface eth2 Here there is also the optional addition of explicitly defining the multicast interface to a specific...

Page 24: ... overrun error occurring and the errored data appearing at the application Application software needs to accept data as fast as possible A decoupling buffer queue should be implemented so that data is accepted even when processing is temporarily slower than the received data rate If there is any chance the high side application cannot sustain the socket throughput low side data should be throttled...

Page 25: ... AROW is built as a modular system that can be factory configured as live and backup module 2 independent or 1 independent diode for the low connected to dirty network and high connected to clean network sides of the device Boards connected to the low network are placed in the black slots boards connected to the high network are placed in the red slots Data can only travel internally from black sl...

Page 26: ...redundant diode configurations there will be modules in all slots Please note that for the purposes of identification the single diode configuration will use the Live indicators and designations the dual diode will use the Live and Backup indicators and designations Live being Diode 1 and Backup being Diode 2 Note also that in the Dula Diode configuration the two diodes are entirely independent sh...

Page 27: ...grade required undo the captive screws and pull the card out To insert a board line it up with the internal guide rails and push it in until the board panel is flush with the unit s back panel The board will click into place as the connector mates Finally secure the 2 captive screws ...

Page 28: ...r inlet The combined AC power switch and inlet uses a standard 3 pin IEC connector Control Ethernet connector The Ethernet interface uses a standard RJ 45 8 way connector Control Ethernet port Control Ethernet MAC address Data Ethernet port User writeable area eg IP address ...

Page 29: ...itted the Data Ethernet interface uses LC optical connector types Rear panel Indicators Power indicators Fully redundant systems A and B power supply unit status LEDs will indicate power failure if they are off If either one is off but the other is on the power supply should be replaced at the next scheduled maintenance time Dual and Single Systems Only the A power supply LED will be lit to indica...

Page 30: ...the control and status Ethernet connection Table 6 1 LED LED Colour Meaning Link LED Not lit No link established Solid Amber 10Mbit Second link established Solid Green 100Mbit second link established Data transfer LED Green flash Full duplex Data transfer Amber flash Half duplex data transfer Link LED Data transfer LED ...

Page 31: ... Not lit TCP socket not connected Solid Green TCP socket connected data channel idle Normally green short flash Ethernet Data transfer while socket is open Normally off short flash Ethernet data transfer while socket is closed Long steady flash Module is in standby mode ready to take over from live module Note 1 the Colour of the LED may change SFP state LED Data Activity LED System state LED ...

Page 32: ...us LEDs will indicate power failure if they are off If either one is off but the other is on the power supply should be replaced at the next scheduled maintenance time Non redundant systems Single and Dual Diodes A power supply unit status LED will indicate power failure if it is off Power LEDs High side Status LEDs Low side Status LEDs ...

Page 33: ...Board program not loaded Solid Green Gigabit Ethernet Board ready Data Activity Not lit TCP socket not connected Solid Green TCP socket connected data channel idle Green flash TCP socket connected active data transfer Amber flash Data loss because of full buffer Failure alarms Not lit Undefined failure or power off Solid Green All ok no problems to report Solid Red Gigabit Ethernet link is down Am...

Page 34: ...CP socket not connected Solid Green TCP socket connected data channel idle Green flash TCP socket connected active data transfer Amber flash Data loss because of full buffer Failure alarms Not lit Undefined failure or power off Solid Green All ok no problems to report Solid Red Gigabit Ethernet link is down Red flash Internal Optical link failed AROW S only Connecting and Disconnecting Single and ...

Page 35: ...achieve the lowest latency and no corrupted data Connecting 1 Start the High receive side processing software and establish the socket connection 2 Start the Low send side software Disconnecting 3 Stop the Low send side software and disconnect the network 4 Stop the receive side software and disconnect the network Recovering a socket connection after unscheduled disconnect The abrupt disconnection...

Page 36: ...n does not apply to types AROW 0510 and AROW 0520 Failure Conditions These are the conditions in which a backup module will take over from a live module Loss of Gigabit Ethernet link A loss Gigabit Ethernet link is detected by the physical interface when the Ethernet cable is removed or the connected switch or router looses power The backup module will be notified of the loss of connectivity Backu...

Page 37: ...tions go down the live module has nowhere to send receive data to from It will indicate this to the backup module which will take over immediately Data errors may occur as the optical links fail as well as a network slow down while switch over happens If optical reset commands do not fix the problem the optical modules or cables have failed Optical connections can only be serviced by SomerData sta...

Page 38: ...ata buffer to get back to a safe level No Low side module failure 100 microseconds If data is being transferred over optics as module fails The failed module should be replaced as soon as possible No High side module failure 100 microseconds If data is being transferred over optics as module fails The failed module should be replaced as soon as possible Once the failure has been resolved the optic...

Page 39: ...d to return the buffer to a safe level No data corruption is expected at lower data rates Low side In the time period between the connection failure and the failure being detected TCP segments sent to AROW are lost and will require automatic re sending When the sending socket has sent all the data it can send without acknowledgement it will pause and hold the sending application until the backup m...

Page 40: ...dule takes over as soon as it detects the failure by sending out an ARP request and periodic keep alive messages that will force the sending socket to acknowledge and resend lost data Once the lost data is resent normal operation resumes To the end applications the switch over appears to be a minor network delay Depending on when the failure occurs a corruption may appear in the data at the high s...

Page 41: ...C to DC converters running in parallel The unit can continue to function normally with 1 failed converter However the unit will have to be serviced to bring it back to full power redundancy AC to DC converter status is conveyed by 2 LEDs on the front panel and 2 on the rear Both front and rear panels convey the same information When a power LED is illuminated the corresponding AC to DC converter i...

Page 42: ...00 8 8 Table 8 2 Version and Revision register 0x0001 8 8 Table 8 3 Serial number low 0x0002 8 8 Table 8 4 Serial Number high 0x0003 8 8 Table 8 5 commit number 0x0004 8 9 Table 8 6 hardware status 0x0005 8 9 Table 8 7 optical link 0x0100 8 10 TCP IP STACK REGISTERS 8 10 Table 8 8 MAC address Low 0x1000 8 10 Table 8 9 MAC address High 0x1001 8 11 Table 8 10 IP address 0x1002 8 11 Table 8 11 tcp_ip...

Page 43: ...th are the data payload bytes and the last byte is the end marker byte Any command sent is reflected back by AROW to confirm that the command has been received and acted upon There is no unsolicited status All status must be collected by sending a status request command Connecting to AROW s Control and Status Port Connection to AROW s control and status Port are made with a standard TCP IP socket ...

Page 44: ...ication should wait until the response to the command has been received before moving on to the next command or status request Figure 8 1 Command Flow Diagram Send Command Check response Command response arrived One second Timeout reached Communication with AROW lost To next action From previous action No No Yes Yes ...

Page 45: ... application should wait until the status of the request has been received before moving on to the next command or status request Figure 8 2 Status Flow Diagram Send status request Check and report status Status arrived One second Timeout reached Communication with AROW lost To next action From previous action Yes Yes No No ...

Page 46: ...nk m hightide_rst reset the ddr buffer high tide mark and the buffer overrun counters D defaults set all NV registers to default values s status collect status i IPADDR ipaddr IPADDR Sets or gets when no IP address provided the IP address of the data port doted ip address string M mac gets the MAC address of the data port a ADDR addr ADDR hexadecimal 0010 for example representation of the address ...

Page 47: ...ries Data Diode Installation and Operation 8 6 Resetting the tcp stack If AROW s data port ever becomes unresponsive its TCP stack can be reset with the following command control_arow_tcp py H 192 168 2 221 t ...

Page 48: ...s 8 8 16 32 8 value 0x53 0x00 for read 0x01 for write Register address Data 0x0d Bytes are sent Least significant bit first Where a field is more than 8 bits the MSbyte is sent first Registers that are not implemented will return all 1s in the data field Any message that doesn t conform to the format above will be ignored and discarded Memory map Address range Type 0x0000 to 0x0FFF System control ...

Page 49: ... Valid from firmware V0R1 Bit field mode Default Value Description 31 16 ver_num RO 0x0000 Version number field 15 0 Rev_num RO 0x0001 Revision number field Table 8 3 Serial number low 0x0002 Valid from firmware V0R1 Bit Field mode Default Value Description 31 0 Ser_num_L RO 0x89abcdef Low Dword of serial number Table 8 4 Serial Number high 0x0003 Valid from firmware V0R1 Bit Field mode Default Va...

Page 50: ...1 Module in live slot RO Module is in a live slot 0 module is in a backup slot 2 Module is live RO Module is currently the live module even if it is in a backup slot 0 the other module is a live module and we are backup 3 Live backup link is up RO Link between live and backup modules is up 16 Stand alone module RW 0x0 1 Module is live and is for use in non redundant systems 0 Module to be used in ...

Page 51: ...Optical link RW 0x0 Reset the live optical link 17 Reset backup Optical link RW 0x0 Reset the backup optical link others reserved RO 0x0 TCP IP stack registers Table 8 8 MAC address Low 0x1000 Valid from firmware V0R1 Bit Field mode Default Value Description 31 0 MAC_ADD_LOW RO 0xC25DD000 LOW DWord of Mac Address Field for data port 28 Set low bits RW 0x0 Saves bits 11 0 of Mac address to Non vola...

Page 52: ...001 Valid from firmware V0R1 Bit Field Mode Default Value Description 15 0 MAC_ADD_high RO 0x0050 High Word of Mac Address Field for data port Table 8 10 IP address 0x1002 Valid from firmware V0R1 Bit Field Mode Default Value Description 31 0 Ip_address RW 0x0000 IP address of data port ...

Page 53: ...ip stack RW 0x0 Reset the tcp ip stack Normal operation is 0x0 17 Reset fifo overrun byte cnt RW 0x0 Reset the byte counter that counts the number of bytes that were lost because of a Fifo full condition 18 Reset ddr overrun byte count RW 0x0 Reset the byte counter that counts the number of bytes that were lost because of a buffer full condition 19 Reset high tide mark RW 0x0 Reset the DDR buffer ...

Page 54: ...efault Value Description 15 0 Fifo Overrun bytes counter RO 0x0000 Number of bytes that have been lost because of a fifo full event Pegs at 0xFFFF Reset with reset FIFO overrun byte cnt register Table 8 15 DDR overrun bytes counter 0x1011 Valid from firmware V0R1 Bit Field mode Default Value Description 31 0 DDR Overrun bytes counter RO 0x00000000 Number of bytes that have been lost because of a b...

Page 55: ...ffer Maximum is 0x07FFFFFF in the prototype 0x0FFFFFFF in the final product Table 8 17 high tide 0x1013 Valid from firmware V0R1 Bit Field mode Default Value Description 31 0 High tide mark RO 0x00000000 Number of bytes in the buffer when the buffer was at its fullest Maximum is 0x0FFFFFFF Reset with reset high tide mark register MAC core registers Provides network connectivity statistics refer to...

Page 56: ...network interface modules to add or change functionality through Internal USB programming ports If you think that you require a firmware update please contact SomerData support first Before you begin Do not attempt to update the firmware unless SomerData has requested you do so To access the programming ports AROW s case cover needs to be removed or the individual module removed and set into an op...

Page 57: ...e update may run either Linux or Windows operating systems SomerData supplies an executable for Windows operating system or a script for Linux operating systems Accessing the programming ports Remove Top Cover Remove any power supply cable from the unit Remove the top cover of the unit To do so unscrew the 24 screws using a 2 mm allen key Keep the screws safely in a receptacle to prevent loss ...

Page 58: ... socket Plug in the USB mini cable between the computer that will be programming the flash and the module to be programmed Apply power Making sure that no foreign object is in the AROW chassis and keeping fingers clear of any internal part connect the IEC lead to AROW and apply power Figure 9 1 Location of the USB programming ports ...

Page 59: ...ows You will require SomerData s flashloader exe to program the flash You will also require the FTDI D2XX driver available from http www ftdichip com Drivers D2XX htm flashloader exe requires administrator rights to run on Windows Vista Windows 7 or greater 1 select AROW FPGA Programmer A ...

Page 60: ...about 1 minute a successful run will report the following 30 08 2012 15 33 30 Start creating back up Creating back up done successful 30 08 2012 15 33 33 End of creating back up 30 08 2012 15 33 34 Start erasing chip Erasing chip done successful 30 08 2012 15 33 34 End of erasing chip 30 08 2012 15 33 34 Start programming ...

Page 61: ...one successful 30 08 2012 15 34 26 End of creating back up 30 08 2012 15 34 26 Start erasing chip Erasing chip done successful 30 08 2012 15 34 26 End of erasing chip 30 08 2012 15 34 26 Start programming Programming done Successful 30 08 2012 15 35 08 End of programming 30 08 2012 15 35 08 Start Verifying Verifying done Binary file is the same in the flash memory 30 08 2012 15 35 11 End of verify...

Page 62: ...end with the following output Calibrating delay loop OK Found chip Winbond W25Q16 2048 KB SPI at physical address 0xffe00000 This flash part has status UNTESTED for operations PROBE READ ERASE WRITE The test status of this chip may have been updated in the latest development version of flashrom If you are running the latest development version please email a report to flashrom flashrom org if any ...

Page 63: ... by running control_AROW_tcp py H IP address of control port s for example control_arow_tcp py H 192 168 2 223 s part number a0a00112 serial number 01342d4aa73f0ca2 firmware version 1 revision 0 commit 0x0000000 If the numbers do not match try programming the flash again for any further help contact SomerData support Secure Top Cover Remove the power IEC connector form AROW re place the cover lini...

Page 64: ...le use a fibre optic cable checker to determine signal levels and quality Copper Connections Please ensure that good quality screened CAT6 Ethernet cables suitable for full rate GBE connections are used System Integration When mounting in a rack or in proximity to other electrical equipment please ensure that normal system integration procedures are followed System integrators should ensure that t...

Page 65: ... Operation 10 2 Advanced Problems For more advanced problems call us for assistance 44 0 1179 634050 or support somerdata com Please ensure that you have followed the Support section instructions to allow a speedy resolution of your problem ...

Page 66: ...11 2 SUPPLY 11 2 CONNECTOR 11 2 CONSUMPTION 11 2 CONTROL AND STATUS PORT 11 3 DATA PORT 11 3 COPPER GIGABIT ETHERNET SFP MODULE 11 3 FIBRE GIGABIT ETHERNET SFP MODULE OPTIONAL 11 3 USB PROGRAMMING INTERFACE COMPATIBILITY 11 3 Introduction AROW comprises a mechanical 1U rack chassis containing circuitry on a number of printed circuit boards including Power supply 2 Signal routing and optical connec...

Page 67: ...ure Storage 20 C to 85 C Note In common with all electronic equipment allow suitable stabilisation time when moving from extreme storage to operating conditions before powering on the unit especially where condensation might be expected to form DO NOT operate the unit if condensation is present Relative Humidity Operating 5 to 95 non condensing Shock and Vibration suitable for normal commercial tr...

Page 68: ...Gigabit Ethernet SFP module optional Input Output Ethernet 1000Base SX Connector Duplex LC The fibre Gigabit transceivers are Class 1 Laser Products and comply with US FDA regulations These products are certified by TÜ V and CSA to meet the Class 1 eye safety requirements of EN IEC 60825 and the electrical safety requirements of EN IEC 60950 Recommended connection cables 9 125 terminated with LC c...

Page 69: ...AROW Series Data Diode Installation and Operation 11 4 This page intentionally blank ...

Page 70: ...Troubleshooting section where appropriate to eliminate common problems Servicing Maintenance and Repairs Please contact your supplier or SomerData for all questions relating to maintenance and repairs Any unauthorised attempt to open modify or otherwise repair the product will invalidate the SomerData warranty and may result in the product being left in an irreparable condition If you need Support...

Page 71: ...gnostics information if available Sequence of events actions or other circumstances that triggered the problem How you are able to identify that there is a problem How you have been able to measure log or otherwise display the problem Details of the host PC if appropriate including operating system hardware configuration other software applications e g analysis or processing programs that are runn...

Page 72: ... should be accompanied by documentation that indicates the RMA Number along with a detailed fault report and contact details name organisation phone fax and e mail Mark the RMA Number on the outside of the package Ship the item by insured prepaid carrier to the above address Items being returned from outside the European Community must be accompanied by a Commercial Invoice This should include a d...

Page 73: ...ants and that no other legislation forbids the return The end user is responsible for all shipping costs and the Returns procedure should be followed Waste Electrical Electronic Equipment WEEE In the UK Somerdata products may be recycled free of charge at any local authority recycling centre as long as the SomerData logo appears on the product and the following WEEE producer registration number is...

Page 74: ...mum period of twelve months from the date of delivery per Incoterms 2000 by SomerData This warranty is limited to the repair or replacement as SomerData may elect and at an establishment authorised by it of such items as shall appear to SomerData upon inspection to have been defective in material or workmanship All decisions relating to the validity and processing of Warranty claims shall be at th...

Page 75: ...terial or workmanship No charge will be made for labour or parts with respect to defects covered by this warranty provided that the work is done by SomerData This warranty does not cover expenses incurred in the removal or reinstallation of any SomerData products whether or not proven defective Replacement or repairs furnished under this warranty are subject to the same terms and conditions of the...

Page 76: ... this User Guide has been carefully checked and is believed to be accurate However SomerData assumes no responsibility for any inaccuracies that may be contained in this publication In no event will SomerData be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In ...

Page 77: ...materials to finished goods manufacturing Current Compliance Activities The Company s current environmental compliance commitment has been structured to meet the following European Union directives Restriction of use of Hazardous Substances or RoHS Compliance EU Directive 2002 95 EC Waste Electrical Electronic Equipment or WEEE Compliance EU Directive 2002 96 EC Our goal is to meet or exceed compl...

Page 78: ...ion 14 3 Substances Maximum Concentration Values ppm Lead and its compounds 1000 Mercury and its compounds 1000 Hexavalent Chromium Cr 6 1000 Cadmium and its compounds 100 PolyBrominated Biphenyls PBBs 1000 PolyBrominated Diphenyl Ethers PBDEs 1000 ...

Page 79: ...ment description AROW Network Data Diode Model AROW 610 510 520 Conforms to the following Product Specifications Safety IEC 950 EMC 89 336 EEC EN55022 Harmonised Standard The product complies with the requirements of the Electromagnetic Compatibility Directive 89 336 EEC as amended and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly Signed Position Technical Director Dat...

Page 80: ...t Systems 6 9 Single and Dual Systems 6 10 Module slots 6 2 Rear Panel Indicators 6 5 CONNECTORS AND INDICATORS 6 1 Contact Details 12 3 Controlling AROW 8 1 Connecting 8 2 Message Format 8 7 Protocol 8 2 Python script 8 5 Declaration of Conformity 14 4 Environmental specifications 11 2 Firmware Updating Programming the flash memory 9 4 Firmware Updating 9 1 General Information 14 1 Index 15 1 INS...

Page 81: ...ng up the HighSide 5 3 TCP Setting up the LowSide 5 2 UDP over SOCAT 5 3 UDP Multicast Data 5 4 Physical specifications 11 2 Power specifications 11 2 PRODUCT DESCRIPTION 2 1 Block Diagram 2 1 Introduction 2 1 REDUNDANCY FEATURES Failover Mechanism 7 2 Failure Conditions 7 1 Link Loss 7 4 Module Failure 7 4 Optical Link loss 7 5 REDUNDANCY FEATURES 7 1 RoHS 14 2 SomerData Contact Details 12 3 Some...

Page 82: ...hysical 11 2 Power 11 2 Programming Port 11 3 Support 12 1 End of life disposal 12 4 Returns 12 2 WEEE 12 4 SUPPORT 12 1 12 2 Throughput 5 5 Troubleshooting 10 1 UDP Multicast Data 5 4 User Guide Availability 1 2 Warranty 13 1 Introduction 13 1 Terms and Conditions 13 1 WEEE 12 4 What s in this User Guide 1 1 ...

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