Somerdata AROW Series, Additional Instructions For Installation And Operation

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AROW Series
Data Diode
Installation and Operation 12-2
Diagnosing a problem will require your co-operation and we expect
you to provide a detailed description of the problem in the form of a
detailed Fault Report.
Support Requests
When contacting SomerData for support, please provide as much
information as possible about the problem or issue for which you
require assistance.
We will be able to deal with your request more efficiently if you
provide the following details (where available) in your Fault Report:

Part Number or Model Number
(for example AROW-0112)

Serial Number (for example 2010/01/001)

Software Version (for example 2.0)

Details of any symptoms or error messages

Diagnostics information (if available)

Sequence of events/actions or other circumstances that
triggered the problem

How you are able to identify that there is a problem

How you have been able to measure, log or otherwise display
the problem

Details of the host PC (if appropriate) including: operating
system; hardware configuration; other software applications
(e.g. analysis or processing programs) that are running at the
same time

Sample data files (if appropriate)
When we acknowledge your support request, you will be given a
Support Tracking Number (STN), which should be quoted in all
further correspondence relating to that specific support request.
Returns
Please do not return any products to SomerData without first
contacting SomerData and obtaining a Return Merchandise
Authorisation (RMA) Number. Goods returned without a RMA will be
subject to a handling charge and returned unopened.