SOLZAIMA Alpes 10 kW, Instruction Manual

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19. Warranty
All SOLZAIMA free standing pellet fire units have a 2 (two) year warranty from the date
the invoice was issued. In order for your warranty to be valid, you must keep the invoice
or receipt of purchase throughout the warranty period.
Electrical resistance have 6 month warranty.
The warranty applies only to defects in materials or manufacture.
Exclusions:
Broken glass is not included in this warranty.
The type of fuel used
and how the unit is handled are beyond SOLZAIMA’s control, so
parts in direct contact with the flame are not covered by this warranty;
The sealing ring is not included in the warranty;
The installer bears full responsibility for all problems and/or defects resulting from the
installation process;
Costs incurred from moves, transport, labour, packaging, disassembly and
immobilisation of the unit incurred during warranty operations shall be borne by the
purchaser;
Any malfunctioning caused by mechanical or electrical parts not supplied by SOLZAIMA
and which are prohibited under the instructions governing heating appliances are not
covered by this warranty;
The installation of the free standing fire near average/low voltage exceeding 230V±5%
fluctuations, can lead to damage to electrical components, therefore we suggest placing
a surge protector in the line with the equipament.
Note: In general it is advisable to always use a surge protector or a UPS to ensure the
proper functioning of all alectrical components.
SOLZAIMA does not take any responsibility for damage caused from using fuel other
than pellets certified by standard EN 14961-2 grade A1.