Solwise SAR715PVW ADSL Ethernet Router User’s Guide
Chapter
13
. Appendix B Troubleshooting
181
MUST enter something). Submit the changes and again check the
WAN status. Do you now have a valid IP Address? If so then the
problem is with your account: Contact your ISP and tell them you’ve
tried the BT test account and got a successful login but you can’t
get your ISP account to work.
If you still get no login even with the bt_test account then there
might be something wrong with your line.
13.3 PC cannot access the Internet
So, your status screen shows you are logged into the ISP but you
still haven’t got internet access.
13.3.1 Pinging the WAN side of the router
First of all let’s do some basic ‘ping’ tests. Ping is a basic IP
programme that allows you to test connectivity to IP’s. The next
section explains how to use the ping command. First of all, goto the
‘ppp-0’ status from the front page of the router Status and note
down the WAN IP address.
Now try and ‘ping’ that WAN address. You should get a reply. If you
don’t then first of all ensure that you have remembered to enable
NAT (we are assuming here that you are using NAT routing of
course). Goto the Advanced Configuration/Security and ensure that
in the Security Interfaces, next to the ppp-0 line under NAT it should
say ‘Disable NAT to internal interfaces’:
