PVI 10KW / PVI 13KW / PVI 15KW Installation and Operation Manual
DOC-020028 rev 028
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WARNING: LIMITATIONS ON USE
Please refer to your product user manual for limitations on uses of the product. Specifically, please
note that Solectria Renewables products are not intended for use in connection with life support
systems and Solectria Renewables makes no warranty or representation in connection with any use
of the product for such purposes.
Please review our Return Merchandise Authorization Policy for returning product to Solectria
Renewables.
6.2 Return Material Authorization Policy
Please review our Return Merchandise Authorization Policy below after reviewing our Solectria
Renewables Warranty Policy.
Obtaining a required, Return Material Authorization:
Before returning a product directly to Solectria Renewables you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must also be
shipped prepaid. Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the outside of the shipping box,
if they are shipped collect, or if they are shipped to the
wrong location.
Information Solectria Renewables needs when you are obtaining service:
1) The model names and serial number of your product
2) Information about the installation and use of the unit
3) Information about the failure and/or reason for the return
4) A copy of your dated proof of purchase.
Preparing the product for shipping:
1) Package the unit safely, preferably using the original box and packing materials. Please ensure
that your product is shipped fully insured in the original packaging or equivalent. This warranty
will not apply where the product is damaged due to improper packaging.
2) Include the following:
a. The RMA number supplied by Solectria Renewables, LLC clearly marked on the outside of the
box
b. A return address to which the unit can be shipped. Post office boxes are not acceptable.
c. A contact telephone number where you can be reached during work hours.
d. A brief description of the problem.
Ship the unit prepaid to the address provided by your Solectria Renewables customer service
representative.
Returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
