PVI 10KW / PVI 13KW / PVI 15KW Installation and Operation Manual
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What will Solectria Renewables do?
Solectria Renewables will, at its option, repair or replace the defective product free of charge,
provided that you notify Solectria Renewables of the product defect within the Warranty Period for
your product, and provided that Solectria Renewables, through inspection, establishes the
existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its option, use new and/or reconditioned parts in performing
warranty repair and building replacement products. Solectria Renewables reserves the right to use
parts or products of original or improved design in the repair or replacement. All replaced products
and all parts removed from repaired products become the property of Solectria Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no
reimbursement for lost energy production.)
Solectria Renewables covers both parts and labor necessary to repair the product, and return
shipment to the customer via a Solectria Renewables-selected non-expedited surface freight within
the contiguous United States and Canada. Alaska and Hawaii and Rest Of The World are
excluded. Contact Solectria Renewables customer service for details on freight policy for return
shipments outside of the contiguous United States and Canada.
In the event an extended warranty option has been purchased, this extended warranty only applies
to exposed outdoor locations (defined as rooftop or open/unprotected locations) if the product has
been purchased to include the gasket-sealed AC and DC disconnect option or has a protective
cover around 3 sides of inverter unit (back and sides) and over the top, 4”-60” away from back and
top and 30”-96” from sides.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or
dealer/installer. If you are unable to contact your distributor or dealer/installer, or the distributor
or dealer/installer is unable to provide service, contact Solectria Renewables directly at the number
listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician, installer
or other authorized, trained service personnel to service/replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to the
designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product must
not have been disassembled or modified without prior written authorization by Solectria
Renewables.
