Snorkel Product Warranty Policy
Snorkel Warranty Statement Effective 1/1/2017
1. Snorkel warrants, its authorized sales and service centers (herein referred to as “SSC”), each new machine manu-
factured and sold by it to be free from defects in material and workmanship for a period of two (2) years from date
of delivery to any customer. The warranty will apply subject to the machine being operated in accordance with the
rules, precautions, instructions and maintenance requirements outlined in the relevant Snorkel Operator and Parts/
Service manuals. Snorkel further warrants the structural components, specifically the mainframe chassis, turntable,
booms and/or scissor arms of each new machine manufactured by it to be free from defects in material and work-
manship for an additional period of three (3) years. Any such part or parts which, upon examination by the Snorkel
Warranty Department or appointed representative, are found to be defective will be replaced or repaired by Snorkel
through local authorized Dealers. The structural warranty specifically excludes adverse effects on the machine
structure arising from damage, abuse or misuse of the equipment.
2. Machines may be held in an authorized Distributor/ SSC’s stock for a maximum period of six (6) months from the
date of shipment from Snorkel, before the warranty period is automatically initiated on each machine.
3. It is the responsibility of the Distributor/SSC to complete and return to Snorkel a Pre-delivery Inspection Record,
Warranty Registration Form, before the act of rental / loan / demonstration of the machine or delivery to an end user.
In the case of direct sale to end customers the same responsibility lies with the end customer.
4. Any end customer, SSC, distributor or dealer shall not be entitled to the benefits of this warranty and Snorkel shall
have no obligations here under unless the “Pre-Delivery and Inspection Record” has been properly completed and
returned to the Snorkel Warranty department within fifteen (15) days after delivery of the Snorkel product to the
Customer or Dealer’s demonstration / rental fleet. Snorkel must be notified, in writing, within ten (10) days, of any
machine sold to a Customer from a Dealer/SSC’s rental fleet during the warranty period.
5. Any part or parts which upon examination by the Snorkel Product Support Department are found to be defective
within the specified warranty period, will be replaced or repaired at the sole discretion of Snorkel through its local
Authorized Distributor/SSC, at no charge. Any parts replaced under warranty must be original Snorkel parts ob-
tained through an authorized Snorkel Distributor/SSC unless expressly agreed otherwise in writing and in advance
by Snorkel’s warranty department.
6. All parts claimed under warranty must be held available for return and inspection upon request for a period of 90
days from date of claim submission, it is necessary that all parts are individually tagged or marked with their part
number and the warranty claim number. All parts returning should be still in a factory state, free of any alteration to
the original design. If the parts are subject to repair it will need to be pre authorized by the Snorkel Product Sup-
port Group and or Warranty Department prior to the repair being completed. After 90 days all parts replaced under
warranty which have not been returned, to Snorkel should be destroyed. Failure to produce parts requested by the
Warranty Administrator for inspection within a period of 14 days will result in the claim being automatically rejected
in full. Materials returned for warranty inspection must have the following procedure:
y
Carefully packaged to prevent additional damage during shipping
y
Drained of all contents and all open ports capped or plugged
y
Shipped in a container tagged or marked with the RMA number
y
Shipped PREPAID (ground service only). Any item(s) returned for warranty by any other means
y
may be refused and returned, unless prior approval is agreed with Snorkel.
Summary of Contents for SR5719
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