TROUBLESHOOTING GUIDE
Symptom:
Sharpener stops running while in use.
Cause:
Sharpener has a built in motor thermostat as a safety feature. It protects sharpener
from overheating if left on accidentally for a long period or is being used improperly.
Solution:
If the thermostat shuts down the motor, unplug the sharpener and wait about
one hour for the motor to cool down, and the sharpener will restart. If motor still will not
re-start, please contact Smith’s
®
Customer Service department at 800-221-4156 or (+1)
501-321-2244 or via the world wide web at www.smithsedge.com for refund or replacement
assistance.
Symptom:
Carbide blades and/or ceramic stones in manual sharpening slots stop sharpening.
Cause:
The carbide blades and ceramic stones will lose their sharpening ability and
effectiveness over time as metal particles/dust collects on the working corners of the abrasive
material.
Solution:
The cover that holds the manual sharpening materials can easily be removed from
the front of the machine to expose the crossed carbide blades and triangular-shaped ceramic
stones. Just remove the small screw holding the cover in place. Once exposed, the carbide
blades can be removed and replaced if needed. The ceramic stones can be removed and
cleaned to refresh their sharpening capabilities or replaced if needed. If cleaning, use a small
nylon brush (like a toothbrush) to scrub the surface of the stones with kitchen cleansing
powder and water. After cleaning, replace the stones in their original configuration and attach
the cover. If cleaning the stones does not increase their sharpening effectiveness, you should
replace the ceramic stones. Replacement carbide blades or ceramic stones can be purchased
via Smith’s
®
website, www.smithsedge.com/Accessories/ReplParts, or by contacting Smith’s
Customer Service department at (+1) 501-321-2244 (toll free: 1-800-221-4156).
Symptom:
Interlocking ceramic wheels stop sharpening.
Cause:
With extended use (approximately 3,000 pulls) under normal operating conditions, the
ceramic wheels will lose their sharpening capabilities and effectiveness as dust and metal
filings build up on the surface of the wheels.
Solution:
If at anytime you feel like the interlocking ceramic wheels are not sharpening
effectively, the ceramic wheels should be cleaned to restore their sharpening capability.
Smith’s
®
offers an easy to use felt cleaning brush that can be used to remove the build-up
of metal particles/dust from the ceramic wheels and restore their abrasive surface. Please
contact Smith’s Customer Service department at 800-221-4156 or (+1) 501-321-2244 or visit
our website, www.smithsedge.com/Accessories/Repl Parts to purchase directly from our site.
Instructions for using the brush will be included.
Symptom:
The sharpener will not start when initially plugged into electrical socket.
Cause:
Sharpener or electrical cord could be damaged or malfunctioning.
Solution:
The sharpener should be returned to Smith’s for refund or replacement. Please
contact Smith’s Customer Service department at 800-221-4156 or (+1) 501-321-2244 or via
our website, www.smithsedge.com.
Maintenance
• Periodically, the clean out door on the bottom of the sharpener should be opened and cleaned.
• To clean the exterior housing, unplug the unit from the electrical outlet and simply wipe with
a damp cloth. Do not use a powdered abrasive cleaner to clean sharpener. Do not immerse or
flush the sharpener with water. Do not use any lubricant to clean the abrasive wheels or on any
other components.
WARRANTY SERVICE
In the event service or warranty work is needed on your
Ceramic Edge Pro
™
Electric Knife
Sharpener,
please contact Customer Service at the address or phone number listed below for
a return authorization. All returns must be accompanied by name, current shipping address,
telephone number or e-mail address, and a brief description of the problem or damage.
Send to:
Smith’s
CS Dept. 50245
747 MID-AMERICA BOULEVARD
HOT SPRINGS, ARKANSAS
71913-8414 USA
• Clean and dry knives before sharpening.
• Always hold knife parallel to the tabletop so the knife contacts both wheels equally.
• Always pull the knife blade through the wheels, never push your knife blade into the
sharpening wheels.
• Use light downward pressure to establish contact with the wheels.
• Unplug sharpener when not in use.
DON’Ts
• DO NOT USE TO SHARPEN CERAMIC KNIVES.
• Never use lubricants on the wheels.
• This sharpener is designed to sharpen knives and scissors. Do not sharpen any other types
of blades on this sharpener.
• Never insert the tip of the knife into the wheels or damage to the knife will occur.
• Never use the sharpener if cord is damaged.
• Do not use excessive force when sharpening your knife or scissors.
SHARPENER MAINTENANCE AND CARE GUIDE
Follow these easy tips and instructions to keep your Ceramic Edge sharpener in prime
condition for years to come:
DO’s
• Read the instruction manual thoroughly before using the sharpener.
