C H A P T E R 4
Maintenance and troubleshooting
28
smarttech.com/kb/170410
Status light
Cause
Solution
Off
Your interactive whiteboard
isn’t receiving power or the
USB cable is unplugged.
Your computer is in Sleep
mode or the computer is
off.
You have selected a non-
standard digital ink color
using SMART Notebook
software or SMART Ink.
Reset your interactive whiteboard by
disconnecting and then reconnecting
the power cable at the wall outlet.
Check that the USB cable is connected
securely.
Touch the interactive whiteboard
surface to wake up your computer or
turn your computer on.
Press a pen tray button to select a
standard color or tool.
Solid amber
The controller module is in
service mode or the
firmware is being updated.
Wait for the firmware update to finish.
Flashing white
SMART Board sevice isn’t
running.
Start SMART Board service.
To determine whether the SMART
Board service is running, open SMART
Settings and check the message that
appears at the bottom.
SMART Product Drivers
isn’t installed.
Install SMART Product Drivers on your
computer. For details about installing
SMART Product Drivers, see
A solid white status light indicates that the interactive whiteboard is working properly. However, if the
pen tray tools don’t work as expected, try the following to resolve the issue.
l
If another user reassigned the pen, eraser or other button functions, the tools might not work as
expected. You can return them to normal operation using SMART Settings to change the
SMART hardware settings.
l
Reset the interactive whiteboard by disconnecting the power cable at the wall outlet, and
connecting it again.
l
Calibrate the cameras to ensure that they accurately track your fingers and the pens (see
