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C H A P T E R 4

Maintenance and troubleshooting

26

smarttech.com/kb/170410

Symptoms

Cause

Solution

The interactive
surface doesn’t
respond when you
touch it, the pointer
moves erratically or
gaps appear when you
draw or write.

Your interactive whiteboard isn’t
oriented.

Orient your interactive whiteboard.

For more information about

orienting your interactive
whiteboard, see

Orienting your

interactive whiteboard

on page 9.

SMART Board Tools isn’t running.

Start SMART Board Tools.

For Windows computers, select

Start > All Programs > SMART
Technologies > SMART Board
Tools 2013

.

For Mac computers, select

Finder

> Applications > SMART
Technologies > Board Tools

.

SMART Product Drivers isn’t
installed.

Install SMART Product Drivers on
your computer. For details about
installing
SMART Product Drivers, see

Installing SMART Product Drivers

on page 8.

Not all components of
SMART Product Drivers are installed
on your computer.

Remove SMART Product Drivers
from your computer, and then
install SMART Product Drivers
again.

A camera is obscured.

Remove any object attached to

the interactive surface or resting in

the bottom bezel behind the pen

tray.

Summary of Contents for M600 series

Page 1: ...SMART Board M600 series Interactive whiteboard User s guide For models M680 M685 M680V and M685V...

Page 2: ...uired to correct the interference at his own expense Trademark notice SMART Board SMART Notebook DViT SMART Ink smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks...

Page 3: ...tions in this user s guide and the included warnings document The included warnings document describes the safe and correct operation of your SMART Board interactive whiteboard and its accessories hel...

Page 4: ......

Page 5: ...eractive whiteboard 8 Orienting your interactive whiteboard 9 Chapter 3 Using your interactive whiteboard 11 Using the Pen Tray 12 Using the Floating Tools toolbar 14 Using gestures dual touch and dua...

Page 6: ......

Page 7: ...t you can do at your computer open and close applications scroll through files teach collaborative lessons create new documents or edit existing ones visit websites play video clips and more by touchi...

Page 8: ...durable pen ledge that holds the two included pens DViT technology Four digital cameras one in each of the interactive whiteboard s corners track the position of your finger or the pen as it moves acr...

Page 9: ...hiteboard When you pick up a pen and press one of the color buttons digital ink appears enabling you to write over your desktop or any open application When you install SMART Product Drivers a Floatin...

Page 10: ...refer to the installation documents included with those components The optimal mounting height is 196 cm 77 from the floor to the center of the installation brackets However consider the general heig...

Page 11: ...on the USB cables l Don t route USB cables close to common sources of EMI such as electric motors or fluorescent lighting ballasts l Don t bend USB cables sharply l Don t use USB plug adapters or pas...

Page 12: ......

Page 13: ...tor s resolution Ensure that the resolution settings for your projector and computer match If your computer s resolution doesn t match the projector s native resolution the image doesn t properly fill...

Page 14: ...of the interactive whiteboard track the position of the pens and your finger on the interactive surface and then send the information to the SMART software which interprets this information as mouse...

Page 15: ...w closes The orientation screen appears Orienting your interactive whiteboard After you install SMART Product Drivers on your computer and have completed the calibration procedure an orientation scree...

Page 16: ...70410 3 Beginning at the first target on the screen touch the center of the target firmly with the tip of the pen and hold the pen steady until the target turns green When you lift the pen the target...

Page 17: ...options right clicking 17 Enlarging an area or object 17 Reducing the scale of an object 17 Scrolling horizontally or vertically 18 Rotating an object 18 Best practices for gestures and tools 18 Updat...

Page 18: ...addition to providing a convenient place to hold the included pens the interactive pen tray on your SMART Board M680 or M685 interactive whiteboard has several controls and indicators N O T E SMART Bo...

Page 19: ...here see General troubleshooting on page 23 Select light state Meaning Flashing white Your interactive whiteboard is receiving power and is communicating successfully with your computer s USB HID dri...

Page 20: ...the pen tray button settings 1 Press the SMART software icon in the Windows notification area or Mac Dock and then select SMART Settings SMART settings opens 2 Press SMART Hardware Settings and selec...

Page 21: ...he screen o You can move this toolbar lower on your screen so younger students can reach it o You re unable to rotate this toolbar horizontally Using gestures dual touch and dual write Your interactiv...

Page 22: ...e interactive surface to select or deselect an object or option This performs a standard mouse click N O T E This gesture starts applications if your operating system is set to start applications on a...

Page 23: ...lling and manipulating objects Multi finger gestures include the following Displaying menu options right clicking Using two fingers on the same hand press and hold the screen with your left finger and...

Page 24: ...atisfied with the view Rotating an object Place one finger on either side of the object you want to rotate Keep one finger stationary and quickly move your second finger around the object Release your...

Page 25: ...from the interactive surface They can generate unintentional commands For click commands quickly tap your finger on the interactive surface Also make sure you lift your finger far enough away from th...

Page 26: ...e Mac Dock and then select Check for Updates and Activation The SMART Product Update dialog box appears listing the SMART software products installed on your computer N O T E If you don t see the Chec...

Page 27: ...to prevent any damage to it and its parts l Replace the pen when the nib wears out l Don t touch the interactive surface with sharp or pointed objects l Don t set up and use your interactive whiteboa...

Page 28: ...A N T l Before you clean your interactive whiteboard disconnect its USB and power cables l To view dirt or streaks more easily set your projector to standby lamp off mode l To clean dust dirt and fing...

Page 29: ...interactive whiteboard You can reset your interactive whiteboard by disconnecting and then reconnecting the power cable This turns the power off and back on restarting all components of your interact...

Page 30: ...ch the interactive surface or any key on your keyboard to bring your computer out of standby mode Your computer is off Turn on your computer or press your computer s reset button and then log on as us...

Page 31: ...echnologies Board Tools SMART Product Drivers isn t installed Install SMART Product Drivers on your computer For details about installing SMART Product Drivers see Installing SMART Product Drivers on...

Page 32: ...MART Board Tools For Windows computers select Start All Programs SMART Technologies SMART Board Tools 2013 For Mac computers select Finder Applications SMART Technologies Board Tools SMART Product Dri...

Page 33: ...re icon and then press SMART Settings SMART Settings opens 2 Select About Software and Product Support Tools Diagnostics The SMART Board Diagnostics window opens 3 Select Service Start 4 Close the SMA...

Page 34: ...evice isn t running Start SMART Board service To determine whether the SMART Board service is running open SMART Settings and check the message that appears at the bottom SMART Product Drivers isn t i...

Page 35: ...tobuy first Your reseller can often resolve the issue without delay Before you contact SMART Support ensure the following l You know the serial number of your interactive whiteboard l Your computer sp...

Page 36: ......

Page 37: ...tions for your product located at smarttech com SupportSBM600 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives Electrical and electronic equipment and batt...

Page 38: ......

Page 39: ...ng SMART Support 29 D Digital Vision Touch DViT technology 2 dual touch dual write 2 dust 21 G gestures 15 best practices 18 multi finger 17 single finger 16 H humidity 21 I installation connecting to...

Page 40: ...ard features 2 how it works 3 resetting 23 SMART Ink 3 SMART Notebook software 1 3 SMART Product Drivers floating tools 14 installing 8 orienting your interactive whiteboard 9 SMART software updating...

Page 41: ......

Page 42: ...SMART Technologies smarttech com support smarttech com contactsupport smarttech com kb 170410...

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