C H A P T E R 4
Maintenance and troubleshooting
26
smarttech.com/kb/170410
Symptoms
Cause
Solution
The interactive
surface doesn’t
respond when you
touch it, the pointer
moves erratically or
gaps appear when you
draw or write.
Your interactive whiteboard isn’t
oriented.
Orient your interactive whiteboard.
For more information about
orienting your interactive
whiteboard, see
SMART Board Tools isn’t running.
Start SMART Board Tools.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Board
Tools 2013
.
For Mac computers, select
Finder
> Applications > SMART
Technologies > Board Tools
.
SMART Product Drivers isn’t
installed.
Install SMART Product Drivers on
your computer. For details about
installing
SMART Product Drivers, see
Installing SMART Product Drivers
Not all components of
SMART Product Drivers are installed
on your computer.
Remove SMART Product Drivers
from your computer, and then
install SMART Product Drivers
again.
A camera is obscured.
Remove any object attached to
the interactive surface or resting in
the bottom bezel behind the pen
tray.
