C H A P T E R 4
Maintenance and troubleshooting
25
smarttech.com/kb/170410
Symptoms
Cause
Solution
The SMART software
icon doesn’t appear in
the notification area
(Windows) or dock
(Mac).
SMART Board Tools isn’t running.
Start SMART Board Tools.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Board
Tools 2013
.
For Mac computers, select
Finder
> Applications > SMART
Technologies > Board Tools
.
SMART Product Drivers isn’t
installed
Install SMART Product Drivers on
your computer. For details about
installing
SMART Product Drivers, see
Installing SMART Product Drivers
The orientation
procedure doesn’t
proceed to the second
point.
Your computer could be sending input
to an application other than the
interactive whiteboard’s orientation
screen.
Press ALT+TAB on your keyboard
to change your operating system’s
focus to the interactive
whiteboard’s orientation screen.
Alternatively, open SMART
settings and select
Orient/Align
the SMART Product
.
