Skyzer Ingenico 5100, Operating Manual

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SKYZER TECHNOLOGIES PAGE 43 OF 81
INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
5.4 REFUND TRANSACTION
The terminal can be used to
REFUND
a previous sale. This transaction transfers
funds from the merchant’s account to the cardholder’s account.
To perform a
REFUND
transaction, follow the steps below:
NOTE:
The merchant requires a
Merchant Refund Card or Supervisor Password
to perform a refund transaction.
Step Terminal Display Description
1.0 ENZ EFTPOS ENZ EFTPOS ENZ EFTPOS ENZ EFTPOS
PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND
Select desired transaction.
Example: Press CR key to select a refund transaction.
2.0
MERCHANT CARD
MERCHANT CARD MERCHANT CARD
MERCHANT CARD
Swipe the Merchant Card.
NOTE: By default, the terminal is set to ask for the Merchant Card when a refund
transaction is executed. If the terminal is activated for multi-merchant, each active
merchant will require a merchant card to perform a refund transaction as each
terminal ID will be unique.
3.0 AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN Terminal waits on the Merchant Pin
4.0 MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? Key in the Merchant PIN followed by ENTER key on the pinpad
5.0 ENTER REFUND ENTER REFUND ENTER REFUND ENTER REFUND
PASSWORD
PASSWORD PASSWORD
PASSWORD
**** **** **** ****
Only applicable if the MERCHANT CARD is turned off.
If the merchant has the Supervisor password, then proceed with keying in the
password to perform a refund transaction.
6.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR
INSERT CARD INSERT CARD INSERT CARD INSERT CARD
Swipe or Insert the cardholder’s card.
7.0
REFUND AMOUNT?
REFUND AMOUNT? REFUND AMOUNT?
REFUND AMOUNT?
$XX.XX $XX.XX $XX.XX $XX.XX
Enter the refund amount followed by the ENTER key
8.0 AWAIT AWAIT AWAIT AWAITING ACCOUNT ING ACCOUNT ING ACCOUNT ING ACCOUNT The terminal waits for the cardholder to select the account type on the pinpad.
9.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX
CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR
The pinpad will prompt for account selection. Ask the cardholder to select their
account type.
Example: CR