Skyzer Ingenico 5100, Operating Manual

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SKYZER TECHNOLOGIES PAGE 3 OF 81
INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
5.2 PURCHASE TRANSACTION ......................................................................................................40
5.3 CASH OUT TRANSACTION .......................................................................................................42
5.4 REFUND TRANSACTION............................................................................................................43
5.5 CARD NOT PRESENT TRANSACTION.......................................................................................46
5.6 CARD NOT PRESENT REFUND TRANSACTION .......................................................................47
5.7 EMV (E
UROPAY
M
ASTER
C
ARD
V
ISA
) CHIP CARD TRANSACTION ............................................49
5.8 CREDIT CARD TIPPING TRANSACTION ..................................................................................51
5.8.1 Authorisation ........................................................................................................................51
5.8.2 Tip Transactions ...................................................................................................................52
5.8.3 Tipping Utilities......................................................................................................................54
5.8.3.1 Void Tip ................................................................................................................................54
5.8.3.2 Uploading Tip Transactions ................................................................................................55
5.8.3.3 Printing Tips ..........................................................................................................................56
5.9 DEBIT CARD TIPPING TRANSACTION......................................................................................57
5.10 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................59
5.10.1 Hospitality Authorisation................................................................................................59
5.10.2 Hospitality Completion Transaction ............................................................................61
5.10.3 Hospitality Utilities............................................................................................................63
5.10.3.1 Hospitality Top-Up Authorisation........................................................................................63
5.10.3.2 Hospitality Extra Charges Transaction...............................................................................64
5.11 CHEQUE VERIFICATION AUTHORISATION .............................................................................65
5.12 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................66
5.12.1 Terminal Totals .................................................................................................................66
5.12.2 Settlement Inquiry...........................................................................................................67
5.12.3 Settlement Cutover........................................................................................................68
5.13 DUPLICATE RECEIPT..................................................................................................................69
5.14 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................70
5.14.1 Upload Electronic Offline Voucher (EOV) Transactions .........................................71
6 ADMINISTRATION ........................................................................................................................ 72
6.1 DIAGNOSTICS ...........................................................................................................................72
EXTRA TERMINAL FUNCTIONS ...............................................................................................................74
6.1.1 Xtra.........................................................................................................................................74
6.2 TRAINING MODE.......................................................................................................................76
6.3 NEW FEATURES OF THE TERMINAL...........................................................................................77
6.3.1 DECLINED ALERT ..................................................................................................................77
6.3.2 ONE OR TWO PIECE UNIT ...................................................................................................77
6.3.3 FULL MESSAGE ENCRYPTION .............................................................................................77
6.3.4 BROADBAND CONNECTIVITY ............................................................................................77
7 SAFETY AND MAINTENANCE ...................................................................................................... 78
7.1 CLEANING THE CASE ...............................................................................................................78
7.2 GENERAL SAFETY INFORMATION ...........................................................................................78
7.3 INGRESS GUARDS .....................................................................................................................78
7.4 EXTERNAL POWER SUPPLY.......................................................................................................79
7.5 CONNECTIONS .........................................................................................................................79
7.6 LIFT LATCH TO OPEN PRINTER LID............................................................................................80
7.7 PAPER SIZE .................................................................................................................................80
7.8 OPERATING ENVIRONMENT....................................................................................................80
8 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 81