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5: Troubleshooting
SGI Electronic Support
SGI Electronic Support provides system support and problem-solving services that
function automatically, which helps resolve problems before they can affect system
availability or develop into actual failures. SGI Electronic Support integrates several
services so they work together to monitor your system, notify you if a problem exists,
and search for solutions to the problem.
Figure 5-1 shows the sequence of events that occurs if you use all of the SGI Electronic
Support capabilities.
Figure 5-1
Full Support Sequence
Page or e-mail
alert
5
Supportfolio
Online
View the case
solutions
2
6
Implement
solution
SGI customer and
SGI support engineer
1
Customer's system
3
SGI global
customer support
center
4
SGI Knowledgebase