Silex technology DS-700AC, User Manual

Page: 194 / 200

186
DS-700AC User's Manual
9-2-2. Problems While Using DS-700AC
This page explains the troubleshooting procedures to resolve problems you may experience while
using DS-700AC.
The USB device is not displayed in SX Virtual Link.
If the USB device is not displayed in SX Virtual Link, you need to check the cable connection as well as the
network settings between DS-700AC and your PC.
DS-700AC or the Ethernet Hub DS-700AC is connected to may have a problem regarding
connection, power transmission, or operation.
Solution
Please check the LED status of DS-700AC and the Ethernet Hub DS-700AC is connected
to. If the LED indicates improper status, replace the AC plug and other cables, and reboot
the connected devices.
The startup of DS-700AC may not have been completed.
Solution It takes up to 30sec for DS-700AC to get ready after it is powered on. Please wait until DS-
700AC becomes ready and then click the Refresh button in SX Virtual Link again.
Security software such as firewall may be interrupting the communication with DS-700AC.
Solution
Please add SX Virtual Link to the exception list in your security software. Please refer to
the FAQ on our website ( https://www.silextechnology.com/ ) for details on adding an
application to the exception list.