Siemens RAPIDLAB 248, Operator'S Manual, Page: 102 / 135

Replacement of Parts
In performing warranty service under this agreement, Siemens or its
authorized distributors will provide appropriate parts to repair the
instrument at no charge with the exception of certain parts or
subassemblies that are considered Customer Maintenance Items.
Customer Maintenance Items include, but are not limited to, the
following items: lamps, electrodes or sensors (which are covered by a
separate warranty), Siemens reagents and calibrators, controls, pump
tubing kits, paper and pens. Consult the appropriate operator’s manual
for a complete list of maintenance items for any specific model of
instrument.
Design Changes and Retrofitting of Instruments
During the warranty period, Siemens reserves the right to change the
design or construction of specific models of instruments without
incurring any obligation to make such changes available to an
individual instrument. If Siemens notifies customers of a change that
improves the performance or reliability of their instrument, and
requests to retrofit that instrument, customers must agree to allow
Siemens or an authorized distributor, at Siemens expense, to retrofit
components or make design changes, which will not adversely affect the
instrument’s performance characteristics.
Key Operator Designation
Customers will designate a key operator who will be available to
Siemens representatives to describe instrument malfunctions by
telephone and/or to perform simple adjustments and corrections as
requested. If a key operator is not designated or is unavailable when
the customer requests service, the delivery of warranty service may be
delayed.
OSHA Requirements (US only)
When service is required at a customer location, the customer must
provide the Siemens representative with adequate facilities that comply
with the regulations of the Secretary of Labor under the Occupational
Safety and Health Act (OSHA) of 1970, as amended.
Warranty Exclusions
Siemens or its authorized distributors will provide warranty service to
customers during the warranty period, which includes appropriate
parts, travel to the location of the instrument, and on-site labour during
normal business hours. In addition, Siemens or its authorized
distributors will provide warranty service during the warranty period
only, and instrument repairs, labour or replacement parts, as provided
during the original warranty period, will not extend the original
warranty period.
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