Siemens HiPath 8000 Administrator'S Manual Download Page 242

Page: 242 / 249

Troubleshooting

242

Common problems

Phone Fails to Display Correct time and Date

• Ensure that the optiPoint 410/420 family S V7.0 phone’s time zone is

correct

page 225. If the time zone is incorrect and can not be edited

it has been configured by the DHCP server on start-up so check the

configuration of the DHCP server which is supplying the phone’s IP ad-

dress.

• Check that the phone’s Daylight Savings configuration is correct

page 174.

• SNTP Address is correct and can be pinged

page 207. If the SNTP

Address can not be pinged and is a host name see

page 242.

• Ensure that the SNTP Server the phone is configured to is displaying

the correct time.

Phone Can Not Contact Host Names

• Ensure that the “DNS Domain Name” is correctly configured

page 182.

• Ensure that the “Prim DNS IP addr” is correctly configured

page 207 and can be pinged

page 207.

Poor Speech Quality

• Poor speech quality can be the result of an overloaded network. Con-

sider the implementing VLANs

page 203 and QoS

page 208.

• Ensure that all IP endpoints in your system, including SIP Gateways,

are using compatible Speech Codec settings to avoid Duplex Miss-

match

page 165.

• Ensure that the Room Character is correctly configured for the type of

room the phone is located in (see User Manual, chapter "Room Charac-

ter").

Display sticks at “Calling..” whenever call is attempted

• The most likely cause of this problem is that the phone can not contact

the SIP Server. Ensure that the SIP Server is active and can be pinged

by the phone

page 207.

Summary of Contents for HiPath 8000

Page 1: ...HiPath 8000 optiPoint 410 S V7 0 optiPoint 420 S V7 0 Administrator Manual ...

Page 2: ...t stuck to the earpiece There is always the danger of small objects being swallowed by young children In the case of the optiPoint 410 420 S V7 0 this applies in par ticular to the connecting cord clip Please make sure that such items are not accessible to children Never allow the telephone to come into contact with staining or corro sive liquids such as coffee tea juice or soft drinks The informa...

Page 3: ...ith a damp cloth using water only Never use cleaners containing alcohol cleaners that corrode plastic or abrasive powders Note for U S A and Canada only This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is oper...

Page 4: ...es The correct disposal and separate collection of your old ap pliance will help prevent potential negative consequences for the environment and human health It is a precondition for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old ap pliance please contact your city office waste disposal ser vice the shop where you purchased ...

Page 5: ...alling the Phone 20 Starting up the optiPoint 410 420 S V7 0 21 Mini Switch 22 Power over LAN information 22 Startup Procedure 23 Using the optiPoint 410 420 family S V7 0 24 Properties of the optiPoint 410 420 Telephone Models 24 Telephone Modes 24 Control panel 25 Display and Dialog Keys 27 Dialling Keypad 28 Programmable Keys 29 Control Keys 30 Phone Features 31 Protocol support 31 Capabilities...

Page 6: ...nistration 48 Access to the Phone Administrator and Diagnostics Menu 48 Administrator menu 48 Diagnostics menu 49 Basic Configuration 50 optiPoint 410 420 economy economy plus standard advance 50 optiPoint 410 entry 53 Extended Administration 57 Configure Network Parameters 57 Network Addresses 57 Quality of Service QoS 58 Configure LAN Ports 60 Configure System Information 61 Terminal Details 61 ...

Page 7: ...ats 84 Download 86 Automatic software download 87 Specify configuration update file 88 Display Upload Download Status 91 Display Application Version 91 Reset Music on Hold to default music 92 Use SNMP 92 SNMP Server Configuration 92 View SNMP Errors 93 Change Speech Parameters 93 Configure Ringer Settings 94 Audio Visual Indications 94 Display static Phone Information 94 Perform Diagnostic Tests 9...

Page 8: ...10 entry economy 112 Web Pages 113 General information 113 Network IP and routing 114 SIP environment 115 SIP features 116 Quality of Service 117 File transfer 118 Time and date 120 SNMP 121 Speech 121 Ringer settings 122 LAN port settings 123 Multiline operation 123 Function keys 124 Dial plan 131 Dialling Properties 132 Feature Access 133 User Mobility 134 Configuration Management 135 Configurat...

Page 9: ...er Editor 157 Password Editor 158 Gradient Editor 158 IP Number Editor 159 Offset Editor 161 Melody Tone Editor 161 Alphabetical Reference 162 Description of Functions 162 Action on submit 162 Address Book 162 Administrator password 163 Alert indication 163 Allow Refuse 164 Append codes 164 Application download filename 165 Audio loop test 165 Audio mode 165 Branding Identity name 168 Call Recorde...

Page 10: ...Medium Priority 173 Date Time 173 Daylight saving 174 Default domain name 174 Default Music 174 Default Route 174 Description 174 DHCP IP assignment 175 Dial Plan 176 Dial string 180 Dialling properties 181 Discarded in outbound packets 182 Display ID 182 Display ID Use 182 Display test 182 Domain Name 182 Download Application 183 Download Configuration 183 Download Hold Music 183 Download server ...

Page 11: ...it Timer 191 Intrusion allowed 191 Invalid in outbound packets 191 IP routing 191 Java Program download filename 192 Java Proxy Server IP Address 192 Java Proxy Server Port 192 Join allowed in conference 192 Key label 192 Key test 193 Layer 2 3 193 Layer 2 Default 193 Layer 2 signalling 193 Layer 2 voice 194 LAN port settings 194 Last Restart 194 LDAP Server IP Address 194 LDAP server Port 194 LDA...

Page 12: ...IP address 207 QDC Address 207 QDC Port 208 Quality of Service QoS 208 RAM test 210 Register by terminal name 210 Registration LEDs 210 Registration timer value 211 Reservation Timer 211 Ringer Settings 211 Rollover type 212 Rollover Volume 212 ROM test 212 RTP packet size 212 RTP Version 212 Secondary DNS IP address 212 Self Labelling keys test 213 Send Generic Traps to Management Center 213 Send...

Page 13: ...up Transport 220 System Name 220 Terminal Hostname 221 Terminal IP address 223 Terminal mask 223 Terminal name 223 Terminal number 224 Terminating line preference 224 Time zone offset 225 Timer High Priority 225 Timer Medium Priority 225 Transaction timer 225 Transfer on hangup 226 Transfer on Ringing 226 Unauthorised Logoff Trap 226 Upload Configuration 227 Upload Download Status 227 Use deployme...

Page 14: ...ding 235 Display reported faults 235 Security 238 Payload not Encrypted 238 TLS Authentication Failed 238 No Registration with Line Keys 238 Error Messages optiPoint 410 entry 239 Common problems 242 Phone Configurations 243 Common Configuration Factory Defaults 243 Index 245 ...

Page 15: ...derstanding of SIP The tasks described in this guide are not in tended for end users of the phones Many of these tasks affect the ability of a phone to function on the network and require an understanding of IP networking and telephony concepts These instructions are laid out in a user oriented manner which means that you are led through the functions of the advance step by step from the setup thr...

Page 16: ...or pass word Access Phone Æ page 48 Web Interface Æ page 110 Means that you are in the diagnostics menu and you have already entered the correct administrator pass word Access Phone Æ page 49 Web Interface Æ page 110 Y Means that you are in the setup menu and you have al ready entered the correct user password if required Æ page 148 7 Attention This symbol indicates a hazard Failure to follow the ...

Page 17: ... 410 420 economy economy plus stan dard advance The option appears on the screen Press the key to confirm your selection Look for the select option Press the keys until the option appears on the screen Then press the key to confirm your selection entry Changing and viewing the configuration data in the en try is done by entering different reference numbers For description of viewing data values on...

Page 18: ...ation Version To find out the current application version of your advance see Æ page 94 Service In the case of any trouble or defects on the telephone unit itself please dial the service number of your local distributor or your local Siemens Branch office The Siemens service department can only help you with problems or defects on the telephone unit itself Should you have any questions regarding t...

Page 19: ...cket gateway optional Required if your VOIP Network is connected to the Public Switched Telephone Network PSTN or a voice packet gateway if the phone is used in gateway routing mode Æ page 216 Connecting to the Network The advance has two RJ 45 ports labelled 10 100 LAN and 10 100 PC Each port supports 10 100 Mbps half or full duplex connections We recommend that you use the port setting Auto Æ pa...

Page 20: ...AN connection optional with PoL Power over LAN If power is supplied over the LAN cable no local power supply is required 2 Handset connector 3 Connector for a local power supply unit optional 4 Module connector 5 Ethernet port for PC 6 Headset connector 7 Adapter 1 8 Adapter 2 9 USB Master 2 1 3 1 2 3 6 4 5 7 8 optiPoint 410 entry optiPoint 410 advance 9 ...

Page 21: ...board cable into the USB connector 9 at the bottom of the telephone Using a LAN connection to PC Plug the jack of the connection cable into the connector 5 at the bottom of the telephone Only if power not supported by LAN Plug the plug in power supply unit into the mains Plug the connector 3 at the bottom of the telephone into the plug in power supply unit Plug the jack of the LAN cable into the c...

Page 22: ...figure the switch port settings then the cable detection mechanism is disabled in this case care must be taken to use the correct cable type Depending on what has been implemented in the software IEEE802 1x Port based network access control packets generated by equipment con nected to the PC port will be passed through the mini switch and out of the LAN port Removing the power from the phone or a ...

Page 23: ... in untagged LAN DHCP successful DHCP Discover in VLAN VLAN ID in Option 43 DHCP Discover in untagged LAN Registration Yes No Successful Netboot Upgrade Yes No Yes No Yes No Yes No DHCP Discover in tagged LAN No Yes Yes Successful Yes Successful Yes Hochlauf und 120 s warten No Hochlauf und 120 s warten No No No see http wiki siemens enterprise com index php Setup_optiPoint_410 420_phones_with_Net...

Page 24: ...P server Telephone Model Function keys Connection of Side Car Unit Display Lines x Characters Headset connection USB Master Mini Switch e g PC connection Speakerphone mode Self labeling keys optiPoint 410 entry 8 No No No No No No optiPoint 410 economy 4 8 No 2x24 No No No No No optiPoint 410 economy plus 4 8 No 2x24 Yes No Yes No No optiPoint 410 standard 4 8 Yes 2x24 Yes No Yes Yes No optiPoint ...

Page 25: ...one Loudspeaker for open listening Dialog key for confirming a function Dialog keys for scrolling through functions Handset Dialing keypad Illuminated graphics display 4 lines of 24 characters each Key fields Programmable func tion keys Key fields Programmable function keys optiPoint self labeling key module With automatic key labelling ...

Page 26: ...Using the optiPoint 410 420 family S V7 0 26 Example optiPoint 410 entry Keys for telephone settings Keypad Handset Speaker for ring tones Key field freely programmable keys LEDs ...

Page 27: ...oint 410 420 economy economy plus standard is used for a free programmable Name e g name of the user If you want to navigate in menus or make settings use the three dialog keys and function key Stop Escape to navigate through the hierarchically built up menu structure Within this structure the third first line shows the currently selected menu the last line a menu item of that menu optiPoint 410 4...

Page 28: ...ecial characters in the cor responding input mode by pressing the corresponding key as often as is necessary until the required letter or the required special character appears on the display For example if you want to enter the letter R press the key 7 three times as R is at the third position For the letter U press the key 8 twice More information about text editors see Æ page 155 ...

Page 29: ...pes of the optiPoint 410 420 family have various numbers of func tion keys Example optiPoint 420 advance Function Key Function 1 Switches loudspeaker of the base unit on off 2 Shows the last 20 dialled numbers and allows selec tion and redial actions 3 Shows the last 20 missed calls and allows selection edit and redial actions 17 Cancels the current action 18 Toggles between first and second key l...

Page 30: ...volume of the ringer tone Handsfree talking Reduce the volume of the loudspeaker in the base unit Increase the volume of the loudspeaker in the base unit Using the handset of the telephone Reduce the volume of the handset loud speaker Increase the volume of the handset loudspeak er Setting in the menu Setup Audio set tings Adjust loudspeaker volume ringer volume se quence and melody of the ringer ...

Page 31: ...omatic IP address assignment or static IP configuration SNTP for automatic time synchronization Support for VLANs Support for configurable Layer 2 and 3 Quality of Service Configuration Language definition 5 languages Country definition allowing flexible tone generation Feature enable disable User and administrator levels password protected Upload and download of configuration files INI file forma...

Page 32: ...n Audio codec G 722 offers a wider audio bandwidth resulting in major improvement in the represented speech quality Call Features Call Reject Call deflection Call forwarding Unconditional On Busy On no Reply Call waiting1 Consultation Unattended Transfer Attended Transfer Join Local Conference 3 party G711 only Do not Disturb Hold Message Waiting MultiLine Call Park ...

Page 33: ...en DTMF in band will be used otherwise DTMF in RTP will be used When DTMF in RTP is negotiated the phone will always offer payload 100 to carry the DTMF events The far end may accept and confirm this payload or it may suggest a different payload value In this case the phone will fol low that payload preferred by the far end On an incoming call the phone will follow the payload value suggested by t...

Page 34: ...Task Force it has been published since February 1999 as RFC 2543 The SIP working group is continuing to enhance the protocol and published version 2 as RFC 3261 in 2002 SIP Functions Systems which use SIP are able to provide the following The location of the target endpoint SIP supports address resolution name mapping and call redirection The media capabilities of the target endpoint Via Session D...

Page 35: ...m Configuration example with additional components Æ page 36 optiPoint 400 SIP LAN Switch PC SIP gateway Clients Server PC SIP server proxy redirect registrar DHCP server SNTP server Messaging server SNMP server FTP server WAN PSTN optiPoint 410 SIP ...

Page 36: ...server in the network Proxy servers can provide func tions such as authentication authorization network access control routing reliable request retransmission and security Registrar servers Process requests from UACs for registration of their current location Registrar servers are often colocated with redi rect or proxy servers Additional Components DHCP server Distributes IP data and further info...

Page 37: ... be configured in addition to those for unauthenti cated registration SIP user ID Æ page 218 SIP Password Æ page 215 SIP Realm optional Æ page 215 For authentication to work the server must have created an account for the user with matching user ID password and Realm parameters Below are some specific details relating to SIP registration configuration parameters found on the phone Terminal Number ...

Page 38: ...hone fails to configure its Ethernet interface from a DHCP server it will eventually time out indicating no DHCP server found and imminent re start Other configuration options that the phone attempts to retrieve from the DHCP server include Default Route Routers option 3 IP Routing Route 1 2 Static Routes option 33 SNTP IP Address NTP Server option 42 Timezone offset Time Server Offset option 2 Pr...

Page 39: ...ee Æ page 88 so you have to add the values of the server You can place the new option before or after the VLAN information but the five Pad ding Bytes Value 0 and the terminate option 255 have to close the op tion frame Example Code 3 length 28 data sdlp dls siemens com 18443 The five Padding Bytes and the terminate option 255 now completes the option frame in byte 48 SIP Server option 120 Because...

Page 40: ...the DHCP server whenever they request data from the DHCP server If the option VLAN Discovery is set to DHCP on the telephone the tele phone registers using the vendor class name optiPoint during the initial boot process and then using the vendor class name OptiIpPhone On the DHCP server you can therefore use the vendor class name optiPoint to assign the VLAN and use the vendor class name OptilpPho...

Page 41: ...fferent reasons SNTP SNMP SIP server etc If a server has been configured by name and not IP address the phone will provide a DNS lookup to resolve the name to an IP address when the server needs to be contacted To optimize network traf fic performance the phone caches the result of the normal A and AAAA record lookups and will not re issue a request to the DNS server to resolve that address again ...

Page 42: ...ms to be implemented which in crease overall system availability If the phone sends a request to the first address in the list but fails to re ceive a response currently the failover time is 6 seconds this is not con figurable the address is placed in a penalty box which means that it will not be tried again until a specific time interval has past currently pre set to 1 minute The request is sent ...

Page 43: ...ill be queried for the time If a server address is not configured the phone will look for SNTP broadcasts and setup the time ac cordingly if these are received any manually configured time and date in formation would be over written SNMP The phone provides Æ SNMP which allows network related information to be browsed MIB II support Standard SNMP browsers are sufficient for this purpose ...

Page 44: ...nto up to 4095 virtual LANs To implement a voice network based on VLANs requires the network infra structure the switch fabric to support VLANs at layer 2 Dependant on the overall architecture it may or may not be necessary for the endpoint phone to support layer 2 VLAN The ports of the network switches in the switch fabric can be logically grouped as ports belonging to particular VLAN The switch ...

Page 45: ...HCP If QoS is required this can be turned on and QoS layer 2 and 3 values should be configured as described in the QoS section below The DHCP server must be configured to supply the Vendor Unique Option in the correct Siemens VLAN over DHCP format If a phone configured for Vlan discovery by DHCP fails to discover its VLAN it will proceed to configure itself from the DHCP within the non tagged LAN ...

Page 46: ...t both Layer 2 and Layer 3 At Ethernet layer 2 the MAC header is extended to provide VLAN infor mation and Quality of Service priorities Ethernet layer 2 allows for prioriti sation of traffic from 0 lowest to 7 highest At the layer 3 the IP layer traffic can be prioritized using information embedded in the IP Type of ser vice DiffServ field that allows for 64 levels of prioritization To utilize Qu...

Page 47: ...play and the handset of the phone sup ports you in72 configuring the optiPoint 410 420 Menu overview see Æ page 148 Web Interface For remote configuration of individual IP phones in your network Direct ac cess to the phone is not required Menu overview see Æ page 110 As long as the IP connection is not properly configured you have to use this methode to setup the phone To use this method the phone...

Page 48: ...ber SIP user ID and pass word and the language Æ page 50 If the DHCP server is not available or configured to provide these pa rameters the telephone will become idle and has to be manually con figured Æ page 51 Access to the Phone Administrator and Diagnostics Menu Administrator menu The following steps describe the access to the optiPoint 410 420 economy economy plus standard advance administrat...

Page 49: ...ral times Confirm with the key 2 Select the diagnostics menu by pressing the key k 3 Enter the administrator password default 123456 The entry is masked by asterisks Confirm with the key 4 Now the first menu item in the dignostics menu is shown You can change the sub menu by pressing the keys or you can open the menu 01 Display test by pressing the key Menu 05 Setup Enter admin password Enter admi...

Page 50: ...e Æ page 38 In this case the following parameters have to be configured The Authentication is done via digital Certificates For detailed infor mationen refer to the IEEE 802 1x Configuration Management Ad ministration Manual Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Terminal Number Æ page 224 02 System 01 Terminal Number change terminal number SIP environment Terminal...

Page 51: ...r further administration phone con figuration by PC you have to reboot the phone now Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 DHCP IP Assignment Æ page 175 01 Network 01 DHCP IP assign switch off not applicable1 1 as long as no IP connection exists Terminal IP Address Æ page 223 01 Network 02 Terminal IP addr change IP address not applicable Terminal Mask Æ page 223 ...

Page 52: ...15 02 System 11 SIP Password change password SIP environment New Confirm SIP password enter re enter password SIP Server Address Æ page 214 02 System 07 SIP Addresses 1 SIP Server change IP address1 1 or host name if DNS is applicable Æ page 41 SIP environment Server IP address enter IP address SIP Registrar Address Æ page 214 02 System 07 SIP Addresses 2 SIP Registrar change IP address SIP enviro...

Page 53: ...s and Time Off set from the DHCP server completely list see Æ page 38 In this case the following parameters have to be config ured using the Web Interface Administrator Menu The Authentication is done via digital Certificates For detailed informationen refer to the IEEE 802 1x Configuration Management Administra tion Manual Parameter Web Interface path Menu Æ page 110 Terminal Number Æ page 224 SI...

Page 54: ... 123456 r Terminate the operation You are now in the Administration Area all LEDs flash The top two function keys take over the following func tions in this area 1st Function key Press 1st function key to make settings 2nd Function key Press 2nd function key to view settings ASCII results codes see Æ Seite 160 Configure basics Press 1st function key dd Enter code d Switch the DHCP IP assign off r ...

Page 55: ... 1st function key fid Input the code to define the manual configuration of the VLAN Discovery Mode r Terminate the operation Press 1st function key fh Enter code o Enter 0 4095 for the Virtual LAN ID r Terminate the operation Confirm your entries and start the telephone Press key mm Enter the code r Confirm the entry After the start the telephone is silent and you can make the other settings Other...

Page 56: ...erminal number SIP User ID Æ page 218 SIP environment SIP user ID enter ID SIP Password Æ page 215 SIP environment New Confirm SIP password enter re enter password SIP Server Address Æ page 214 SIP environment Server IP address enter IP address SIP Registrar Address Æ page 214 SIP environment Registrar IP address enter IP address SIP Routing Æ page 216 SIP environment SIP routing select routing ...

Page 57: ...k IP and routing Terminal IP address enter IP address Terminal Mask Æ page 223 01 Network 03 Terminal mask change terminal mask Network IP and routing Terminal mask enter terminal mask Default Route Gateway Æ page 174 01 Network 04 Default route change default route Network IP and routing Default gateway enter gateway address IP Route 1 2 IP address Gateway Mask Æ page 191 01 Network 05 IP routing...

Page 58: ...01 Network 13 Terminal Hostname change name Network IP and routing Terminal hostname change name Use dynamic hostname Æ page 227 01 Network 14 Use dynamic hostname mark to enable disable Network IP and routing Use dynamic hostname con cept mark to enable disable Changing either the DHCP IP assignment or the Terminal IP address will take effect as soon as the optiPoint 410 420 is restarted Paramete...

Page 59: ...nly if L2On Æ page 193 01 Network 06 QoS 7 L2 Default Quality of Service Default enter Default value Changing any QoS settings will take effect as soon as the optiPoint 410 420 is restarted Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Manual VLAN Identifier Æ page 203 01 Network 06 QoS 8 VLan ID enter VLAN ID Quality of Service Manual vLAN identifier enter VLAN ID VLAN D...

Page 60: ... Web Interface path Menu Æ page 110 LAN PC Port Setting Æ page 194 01 Network 10 LAN port settings or 11 PC port settings select port setting LAN port settings LAN port 1 LAN or LAN port 2 PC select port setting Changing any LAN port setting will cause the optiPoint 410 420 to restart ...

Page 61: ...P environment Phone number enter terminal number Terminal Name Æ page 223 02 System 02 Terminal Name change terminal name SIP environment Phone name enter terminal name Register by Name Æ page 210 02 System 03 Register by Name switch on off SIP environment Register by name activate deactivate checkbox User Display ID Æ page 182 02 System 44 Display ID 1 New Change ID enter display name SIP environ...

Page 62: ...ver change IP address1 and port SIP environment Server IP address or DNS name enter IP address SIP Registrar Address Æ page 214 02 System 07 SIP Addresses 2 SIP Registrar change IP address and port SIP environment Registrar IP address or DNS name enter IP address SIP Gateway Address Æ page 214 02 System 07 SIP Addresses 3 SIP Gateway 1 SIP Register Address 2 SIP Gateway Port change IP address and ...

Page 63: ...mer Æ page 217 02 System 12 SIP Session Timer switch on off SIP environment SIP session timer enabled activate deactivate checkbox SIP Session Time Æ page 216 02 System 13 SIP Session Time enter time SIP environment SIP session timer value enter time Registration Timer Æ page 211 02 System 17 Registration Timer enter time SIP environment Registration timer value enter time Transaction timer Æ page...

Page 64: ...econnect beep mark to be enabled SIP features Beep on Auto reconnect mark to be enabled Allow Refuse Æ page 164 02 System 32 Allow Refuse enable or disable SIP features Refuse call feature enabled mark to be enabled Group pickup Group pickup URI Æ page 189 02 System 30 Group pickup URI enter Group picup URI SIP features Group pickup URI enter URI HotWarm Phone Phone type Æ page 190 Default dial st...

Page 65: ... 169 02 System 42 Callback URIs 1 Callback busy 2 Callback no reply1 3 Cancel callbacks select and enter access code SIP features Callback enter related access code Initial Digit Timer Æ page 191 02 System 43 Initial Digit Timer set timer 1 to 120 SIP features Initial digit timer set timer 1 to 120 Call Recorder Æ page 168 02 System 45 Call recorder 1 Dial string 2 Audible indication enter string ...

Page 66: ...ber Æ page 228 02 System 15 Voice mail No change voicemail number SIP environment Voicemail number enter voicemail number Message Waiting Address Æ page 203 02 System 16 MWI Server Addr change IP address1 1 or host name if DNS is applicable Æ page 41 SIP environment Message Waiting IP Address or DNS name enter IP address Banding Identity name Æ page 168 02 System 26 System Name change description ...

Page 67: ...date occurs Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 SNTP Address Æ page 219 04 Date Time 1 SNTP IP addr change IP address1 1 or host name if DNS is applicable Æ page 41 Time and date SNTP server IP address or DNS name enter IP address Timezone Offset Æ page 225 04 Date Time 2 Timezone offset change timezone offset Time and date Time zone offset enter timezone offset...

Page 68: ...key with line is ready for con figuring Key Label Æ page 192 not applicable Line key configuration dialog Key Label enter a name for the line key only with optiPoint 420 Address of record Æ page 199 not applicable Line key configuration dialog Address of record enter e g phone number Realm Æ page 201 not applicable Line key configuration dialog Realm enter IP address Primary line Æ page 201 not ap...

Page 69: ...ne path Menu Æ page 148 Web Interface path Menu Æ page 110 Registration LEDs Æ page 210 02 System 28 Keyset 2 Registration LEDs switch on off Multiline operation Registration LEDs activate deactivate checkbox Rollover type Æ page 212 02 System 28 Keyset 03 Rollover type select rollover type Multiline operation Rollover type select rollover type Rollover Volume Æ page 212 02 System 28 Keyset 04 Rol...

Page 70: ...peration Show focus mark to enable Forwarding Indication Æ page 186 02 System 28 Keyset 10 Forwarding Ind switch on or off Multiline operation Use LED to indicate Remote Forwarding mark to enable Reservation Timer Æ page 211 02 System 28 Keyset 11 Reservation Timer set time Multiline operation Reservation timer set time Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Dial P...

Page 71: ... to the user i e Idle Alerting and Busy All other states that a Keyset line key could present will be forced into one of the valid DSS states A major departure from Keyset line key operation is the action taken when a DSS key is pressed The DSS action falls into two basic camps 1 Pickup a call alerting the DSS target 2 Make complete a call using the DSS target as the destination Completion of a ca...

Page 72: ...optiPoint display module Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 DSS Æ page 196 Y read only if configured Funcktion keys Phone or Key module Select a key with EDIT a configuration dialog appears Select DSS A key with DSS is ready for con figuring DSS Address of Record Æ page 184 Y read only if configured DSS key configuration dialog Address of record enter e g phone...

Page 73: ...3 Speed Dial On DSM 24 Contacts 25 Hot Keypad Dialing 26 Callback busy 27 Callback no reply 28 Call recording 29 GPU New Call Beep Feature Access mark as enabled Auto answer CTI Auto reconnect CTI1 Call deflect Call display by name Call display by number Call duration Call forwarding Call hold explicit Call join Call park2 Call recording Call pickup2 Call transfer Call waiting Do not disturb DSM E...

Page 74: ...ion software of your optiPoint 410 420 perform the following Find out the current application version of your optiPoint 410 420 Æ page 91 Decide whether an update is useful and necessary If useful download it from internet and install the application software via FTP Æ page 77 Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Function key Æ page 188 assignments see operating ...

Page 75: ...th is rel ative to the path set for the user on the FTP server The combination of both settings will make up the full path Example If the user s path on the FTP server is C temp and the path set on the phone is op400 files the directory where you will need to put the files is C temp op400 files Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Download Server Address Æ page 1...

Page 76: ...wnload file name is not set and download application is selected 03 File transfer required type of download file the phone will establish connection to the FTP Server Example of information provided on the display Upper left corner current folder or file upper right corner number of sub folders and files lower left corner selected folder or file e g op400a lower right corner number of current fold...

Page 77: ...cation Download Appli cation Æ page 183 03 File transfer 01 DL application After the download is completed it will cause the optiPoint 410 420 to restart Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Configuration Download Filename Æ page 170 03 File transfer 12 Cfg DL filename change filename File transfer Configuration download filen enter filename Action on submit sele...

Page 78: ...2 03 File transfer 19 JavaApplet Filename change file name File transfer Java Program filename enter filename Action on submit select Java midlet 03 File transfer 18 DL JavaApplet start download Download DSM Logo Æ page 184 03 File transfer 13 Logo filename change file name File transfer Logo filename enter filename Action on submit select Download logo 03 File transfer 04 DL DSM Logo start downlo...

Page 79: ...ge 194 02 System 35 LDAP 1 LDAP Server address change IP address1 2 LDAP Server port change port 1 or host name if DNS is applicable Æ page 41 Applications Directory change IP address and port Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Java Proxy server Æ page 192 Java Proxy port Æ page 192 02 System 36 Java Proxy 1 Java Proxy Address change IP address1 2 Java Proxy po...

Page 80: ...cable to enter da ta use optiPoint display module Contacts Applications Address Book New FTP password enter password and cornfirm FTP path Æ page 162 not applicable to enter da ta use optiPoint display module Contacts Applications Address Book FTP path enter path FTP filename Æ page 162 not applicable to enter da ta use optiPoint display module Contacts Applications Address Book FTP filenamek ente...

Page 81: ...rver address change IP address 3 WAP Server port change port Applications WAP Settings WAP Server address Port enter IP and Port address WAP proxy Username Æ page 189 not applicable Applications WAP Settings WAP proxy Username enter Username WAP proxy password Æ page 189 not applicable Applications WAP Settings New WAP proxy password enter password and confirm Help internet URL Æ page 189 not appl...

Page 82: ...unction Default Value UDP Default Value TCP Comment RTP port range local 5004 to 5006 RTP port number is even RTCP port num ber is RTP port num ber 1 5004 to 5006 reserved by IANA but can be used by the phone RTP port range remote any RTCP port range local 5005 to 5007 RTP port number is even RTCP port num ber is RTP port num ber 1 5005 to 5007 reserved by IANA but can be used by the phone RTCP po...

Page 83: ...s Not config urable FTP 21 TFTP 69 Not configurable LDAP 389 389 WAP 2948 2948 WAP push Not configurable 9200 9200 WAP connectionless session service Service Agent Request Port 5100 SA port base Default value 5100 Auto discovery 5100 SA port base 0 Config Service 5130 5130 SA port base 30 Resource Sharing 5135 5135 SA port base 35 QDC server 12010 12010 DLS 18443 18443 Sip server 5060 5060 Functio...

Page 84: ...ific parameters There is provision for downloading only a device configuration file so that phone specific parameters can be changed without impacting those sys tem wide parameters that have been changed locally at the phone The configuration download mechanism is intended only for configuring those phone parameters that are under administration control It is not in tended for configuring paramete...

Page 85: ... Each device specific configuration file will have a file name that includes the phone s MAC address e g op410adv_conf001E300A9F3 xmll which includes phone specific parameters Example Device Specific File xml version 1 0 encoding utf 8 Message Action WriteItems Action ItemList Item name device config version 2005 07 19 06 09 GMT Item Item name e164 3015553005 Item Item name sip name John Doe Item ...

Page 86: ...o the configuration files When the phone downloads configuration files it will download the sys tem wide configuration file first and then its own device configuration file Any parameters values present in the system wide configuration file will overwrite previous values Any parameter values present in the device configuration file will overwrite previous values or values in the system wide config...

Page 87: ...cess the remaining write elements If software download fails the phone will log an error and continue with its existing software version Each version of software will have its own built in file name for the com parison above This will comprise a fixed string e g optiPoint400SIP fol lowed by the version number followed by the extension e g bin This same file name should be used when posting a softw...

Page 88: ...s Configuration management Settings Non secure configuration download FTP FTP server IP address or DNS name enter IP address Configuration update FTP Port Æ page 172 12 Config Update 02 Ftp DL Params 02 Config FTP Port enter Port address Configuration management Settings Non secure configuration download FTP FTP server Port enter Port Configuration update Pathname Æ page 172 12 Config Update 02 Ft...

Page 89: ...tion management Settings Deployment Service DLS IP address or DNS name Port Configuration update Https DL Params Æ page 135 12 Config Update 04 Https DL Params 1 Config UD Https Addr 2 Config UD Https Port 3 Config UD Https Path Configuration management Settings Secure configuration download Https IP address IP address Port File path for URL Configuration update File name Æ page 171 12 Config Upda...

Page 90: ...only Configuration management Settings Deployment service DLS Use deployment service enable disable Configuration update Management Tpye Æ page 228 12 Config Update 09 Config Mgmt Type read only Configuration management Settings Secure configuration download HTTPS Use secure configuration down load enable disable Configuration update Management Tpye Æ page 228 12 Config Update 09 Config Mgmt Type ...

Page 91: ...status Configuration download Æ page 227 09 UL DL status 2 Config download General Information File Transfer status Config upload Æ page 227 09 UL DL status 3 Config upload General Information File Transfer status Logo download Æ page 227 09 UL DL status 4 Logo download General Information File Transfer status MoH download Æ page 227 09 UL DL status 5 MoH download General Information File Transfer...

Page 92: ...e IP address1 1 or host name if DNS is applicable Æ page 41 SNMP Settings Management Center Address enter IP address SNMP Password Æ page 218 05 SNMP 02 SNMP password change password SNMP settings New Confirm Query password enter re enter password Management Center Port Æ page 202 Not applicable SNMP settings Management Center Port enter port address Send Generic Taps Æ page 213 Not applicable SNM...

Page 93: ...eech 2 Audio mode select audio mode Speech Audio mode select audio mode Compression Encoding Æ page 170 06 Speech 3 Compression select compression Speech Compression encoding select compression G 711 Silence Æ page 188 06 Speech 4 G711 Silence switch on off Speech G 711 Silence Suppression activate deactivate checkbox RTP Packet Size Æ page 212 06 Speech 5 RTP Packet Size select packet size Speech...

Page 94: ... string and enter melody tone and duration This feature is only supported in specific system environments Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 MAC Address Æ page 202 07 General info 1 MAC address General information MAC address Application Version Æ page 228 07 General info 2 Version Info Application General information Versions Application SIP Stack Version Æ pa...

Page 95: ...nterface path Menu Æ page 110 PING Test Æ page 207 07 PING change or select IP ad dress1 1 or host name if DNS is applicable Æ page 41 Non user assisted diag tests Ping name IP address or DNS activate checkbox and enter IP address RAM Test Æ page 210 05 RAM test Non user assisted diag tests RAM test activate checkbox ROM Test Æ page 212 06 ROM test Non user assisted diag tests ROM test activate ch...

Page 96: ... diagnostic tests Key test Audio loop test Æ page 165 04 Audio loop User assisted diagnostic tests Audio loop test Line monitor Æ page 198 08 Line monitor User assisted diagnostic tests Line monitor Key Label Test Æ page 213 13 Key Label Test User assisted diagnostic tests Self Labelling keys test Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Payload Security allowed Æ pa...

Page 97: ...e 127 Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Restart Terminal press v u q f successively confirm with Restart terminal the connection to the phone will be lost temporarily After changing administrative settings an automatic restart of the phone may be necessary e g switching DHCP IP assignment on off Æ page 51 Parameter Phone path Menu Æ page 148 Web Interface path...

Page 98: ... the phone appears on the display You can enter the number later using the phone menu or the Web Interface If you use the downloaded configuration the number will be inserted automat ically optiPoint 410 entry To perform a factory reset Remove the LAN connection Æ page 20 Press hard keys 2 8 and 9 simultaneously Press the hard key Enter the standard factory reset password 124816 Terminate by press...

Page 99: ...Local functions 02 User password select change and enter new password Reset user password enter new password and con firm Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Clear ALL user data Æ page 169 Y 3 Local functions 04 Memory 02 Delivery status confirm clear Clear ALL user data confirm with OK Parameter Phone path Menu Æ page 148 Web Interface path Menu Æ page 110 Port...

Page 100: ...ity 1 Backup address change IP address1 1 or host name if DNS is applicable Æ page 41 Survivability Backup IP address or DNS name enter IP address1 Backup Port Æ page 219 16 Survivability 2 Backup port change port address Survivability Port enter port address Backup Registration Æ page 220 16 Survivability 3 Backup registration switch on off Survivability Backup Registration mark to enable Backup ...

Page 101: ...47 and or the feature was not activated in the telephone menu Æ page 220 The telephone only registers at the server Hipath8000 In case the server fails or is not available no message is displayed Even after restarting the telephone no message is displayed and the display looks as if the tele phone had registered at the HiPath8000 However outbound calls are pos sible via the backup server while inb...

Page 102: ...aving high priority user data 0 999 seconds enter delay time Count Medium Priority Æ page 173 17 User mobility 06 Count MedPriority enter number User Mobility Medium Priority peg count threshold 1 999 enter number Timer Medium Priority Æ page 225 17 User mobility 07 Timer MedPriority enter delay time User Mobility Timeout before saving medium priority user data enter delay time Mobility feature Æ ...

Page 103: ...ce transmission be tween telephones Prerequisite secure signal transmission Secure signalling must first be provided for in order to facilitate secure voice transmission Additional security server authentication The server HiPath 8000 must authenticate with the telephone Encrypted voice transmission TLS TLS Server certificate Server certificate ...

Page 104: ...nd the call is then set up Implementation optiPoint 410 420 SIP telephone settings The following settings must be performed on the telephones for which voice encryption is to be enabled Set payload security to allowed Æ page 144 Set connectivity check interval as required Æ page 144 0 when deactivated 10 3600 duration of verification in seconds 1 9 10 3600 3600 Set SIP server validation as require...

Page 105: ...Extended Administration 105 Settings via DLS If you prefer DLS configuration settings are performed in the SIP Settings tab in the IP Phone Configuration VOIP Security area and ...

Page 106: ...Extended Administration 106 in the SIP Registration 1 tab in the IP Phone Configuration Gateway Server area ...

Page 107: ...ndling server certificates These certificates are used for server authentication Using the standard HiPath 8000 certificate The root certificate root pem is exported via FTP from the directory usr local ssl certs The certificate is then imported to DLS activated and distributed to the telephones SIP Server CA Certificate 1 tab in the IP Phone Configuration VOIP Se curity area ...

Page 108: ... two ways to delete the certificates Either a factory reset of the phone will delete the certificate or the certificate must be de leted in the DLS then the empty certificate must be activated and finally saved so that the change is send to the phone ...

Page 109: ...e following steps Open a web browser and enter the URL of the web page for the phone as follows https address where address is the IP address or host name of the Phone You can access the web interface in the browser using the host name as signed to your telephone The presetting for the host name is the current E164 number An example for the browser call is https hostname domainname For configuring...

Page 110: ...escribe the access to the administrator menu start ing from the home page of the optiPoint 410 420 1 Click on the link Administration The following login dialog appears 2 Enter the administrator password default 123456 max length 24 digits and confirm Click on the required field in the dialogs to see a description for each parameter ...

Page 111: ...z Function keys Phone Key module 1 Key module 2 Key module SLK 1 Key module SLK 2 z Dial plan z Dialing properties z Feature Access z User Mobility z Configuration Management Settings Check for updates Error log z Applications Directory Address Book WAP z Upload Download Upload configuration Download application Download configuration Download hold music z Diagnostics and statistics Non user assis...

Page 112: ...t settings z Multiline operation z Function keys Phone z Dial plan z Dialing properties z Feature Access z User Mobility not used with optPoint entry z Configuration Management Settings Check for updates Error log z Upload Download Upload configuration Download application Download configuration Download hold music z Diagnostics and statistics Non user assisted tests User assisted tests RTP Statis...

Page 113: ...tion Display static Phone Information Æ page 94 Display Application Ver sion Æ page 91 Display Upload Download Status Æ page 91 Dial Plan Configuration and Status Æ page 70 Click on the required field to navigate to the description of a param eter e g move cursor over Application 2 3 7 and press the left mouse button to get to the descripton in the alphabetical reference chapter The links after th...

Page 114: ...Web Interface 114 Network IP and routing Network Addresses Æ page 57 ...

Page 115: ...Web Interface 115 SIP environment Configure System Information Æ page 61 ...

Page 116: ...Web Interface 116 SIP features SIP Features Æ page 64 Transfer on Ringing ...

Page 117: ...Web Interface 117 Quality of Service Quality of Service QoS Æ page 58 ...

Page 118: ...Web Interface 118 File transfer optiPoint 410 420 standard advance Software Update Transferring Files Æ page 74 ...

Page 119: ...Web Interface 119 optiPoint 410 420 economy economy plus and optiPoint 410 entry Software Update Transferring Files Æ page 74 ...

Page 120: ...Web Interface 120 Time and date Configuring Date and Time Æ page 67 ...

Page 121: ...Web Interface 121 SNMP Use SNMP Æ page 92 Speech Change Speech Parameters Æ page 93 ...

Page 122: ...Web Interface 122 Ringer settings Configure Ringer Settings Æ page 94 ...

Page 123: ...Web Interface 123 LAN port settings Configure LAN Ports Æ page 60 1 Only used with optiPoint 410 420 standard advance Multiline operation Multiline Æ page 68 1 ...

Page 124: ...Web Interface 124 Function keys Function Key assignments Æ page 74 ...

Page 125: ...Web Interface 125 Function key Select a function optiPoint 410 420 advance standard Keys can be locked by Administrator for the user can t change the con tents Example Function Key assignments Æ page 74 ...

Page 126: ...Web Interface 126 Function key Select a function optiPoint 410 420 economy economy plus ...

Page 127: ...eb Interface 127 Function key Select a function optiPoint 410 entry Function key Select a function optiPoint 420 See also Æ Function key Select a function optiPoint 420 Function Key assignments Æ page 74 ...

Page 128: ...Web Interface 128 Function key Line key optiPoint 410 420 advance standard Multiline Æ page 68 ...

Page 129: ...Web Interface 129 Function key Line key optiPoint 410 420 economy economy plus and optiPoint 410 entry Function key Selected dialing Function Key assignments Æ page 74 ...

Page 130: ...ion key Repertory dial Function Key assignments Æ page 74 Function key Feature Toggle Function Key assignments Æ page 74 Function key DSS Precondition A line key has to be configured before Function Key assignments Æ page 74 ...

Page 131: ...key HotDesking The key can only be configured if the telephone has been preset in the Hi Path 8000 as guest telephone by the adminstrator For more Information see user manual Dial plan Dial Plan Configuration and Status Æ page 70 ...

Page 132: ...Web Interface 132 Dialling Properties optiPoint 410 420 advance standard Dialling Properties Æ page 71 ...

Page 133: ...Web Interface 133 Feature Access optiPoint 410 420 standard advance example optiPoint 410 420 economy economy plus example 1 Only used with optiPoint 410 420 economy plus 1 ...

Page 134: ...Web Interface 134 optiPoint 410 420 entry example Feature Access Æ page 73 User Mobility User Mobility Hipath 8000 Æ page 102 ...

Page 135: ...Web Interface 135 Configuration Management Configuration management settings Specify configuration update file Æ page 88 ...

Page 136: ...ion update file Æ page 88 Configuration Management Log file Specify configuration update file Æ page 88 This log file shows errors if occour while using XML for configuration Applications optiPoint 410 420 standard advance Directory Applications Æ page 79 ...

Page 137: ...Web Interface 137 Address Book Address Book Æ page 162 WAP WAP Settings Æ page 81 ...

Page 138: ...rface 138 Upload configuration Software Update Transferring Files Æ page 74 Download application Software Update Transferring Files Æ page 74 Download configuration Software Update Transferring Files Æ page 74 ...

Page 139: ...Web Interface 139 Download hold music Software Update Transferring Files Æ page 74 Non user assisted tests Non user assisted diagnostic tests Æ page 95 ...

Page 140: ...Interface 140 User assisted tests User assisted diagnostic tests Æ page 96 optiPoint 410 420 standard advance optiPoint 410 420 economy economy plus and optiPoint 410 entry Not used with optiPoint 410 entry ...

Page 141: ...Web Interface 141 RTP Statistics These parameters are used for development only ...

Page 142: ...Web Interface 142 QoS Data Collection These parameters are used for development only ...

Page 143: ...Web Interface 143 Session data These parameters are used for development only Æ page 142 Reset user password Reset User Password Æ page 99 ...

Page 144: ...ce 144 Change admin password Change Administrator Password Æ page 99 Security Security settings Æ page 96 Restart terminal Restart the optiPoint 410 420 Æ page 97 Clear ALL user data Clear ALL user data Æ page 99 ...

Page 145: ...Web Interface 145 Restore factory settings Restore Factory Settings Æ page 98 Port Control Port Control Æ page 99 ...

Page 146: ...Web Interface 146 FPN Port Settings Only available in Web Interface ...

Page 147: ...race Configuration Trace View Simplified trace page FTP Client Exception Data Windview Configuration SIP UDP Trace For information how to trace the optiPoint 410 420 please refer to the Trac ing guide Æ page 111 or Æ page 112 Survivability Survivability Æ page 100 ...

Page 148: ...Language English 03 Date time DD MM YY 14 Daylight Saving Off 32 Auto answer Off 33 Beep on auto answer On 34 Auto reconnect Off 35 Beep on auto reconnect On 6 Administration Password required 01 Network 01 DHCP IP assign Off Æ Switch Editor 02 Terminal IP addr 0 0 0 0 Æ IP Number Editor 03 Terminal mask 0 0 0 0 Æ IP Number Editor 04 Default route 0 0 0 0 Æ IP Number Editor 05 IP routing 1 Route 1...

Page 149: ...cific web ad 00 End 02 System 01 Terminal Number Æ Number Editor 02 Terminal Name Æ Text Editor 03 Register by Name Off Æ Switch Editor 04 SIP Routing 1 Server 2 Gateway 3 Direct 0 End 05 Outbound Proxy Off Æ Switch Editor 06 Default OBP Domain Æ Text Editor 07 SIP Addresses 1 SIP Server 1 SIP Server Address 0 0 0 0 Æ IP Number Editor 2 SIP Server Port 5060 Æ Number Editor 0 End 2 SIP Registrar 1 ...

Page 150: ... Switch Editor 03 Rollover type 1 No ring 2 Alert ring 3 Standard ring 4 Alert beep 0 End 04 Rollover Vol 2 Æ Gradient Editor 05 Orig line pref 1 Idle 2 Primary 3 Last 4 None 0 End 06 Term line pref 1 Ringing 2 Ringing PLP 3 Incoming 4 Incoming PLP 5 None 0 End 07 Line action mode 1 Hold 2 Release 0 End 09 Show focus on 10 Forwarding Ind off 11 Reservation Timer 60 00 End 29 Dial Plan Off Æ Switch...

Page 151: ...Auto Answer CTI 16 Auto Reconnect CTI 17 Call Park 18 Call Park Pickup 19 Wap browser On DSM Not economy economy plus 20 Address Book Not economy economy plus 21 DSM Call Control Not economy economy plus 22 Voice Recognition 23 Speed Dial On DSM Not economy economy plus 24 Contacts Not economy economy plus 25 Hot Keypad Dialing on 26 Callback busy on 27 Callback no reply on 28 Call recording on 00...

Page 152: ...plate filename Not economy economy plus 18 DL JavaApplet Not economy economy plus 19 JavaApplet Filename Not economy economy plus 00 End 04 Date Time 01 SNTP IP addr 0 0 0 0 Æ IP Number Editor 02 Timezone offset 0 Æ Offset Editor 0 End 05 SNMP 01 SNMP trap IP addr Æ IP Number Editor 02 SNMP password Æ Password Editor 0 End 06 Speech 02 Audio mode 1 HiQual preferred 2 LoBand preferred 3 LoBand alwa...

Page 153: ... 05 Config UD Filename Æ Text Editor 06 Config UD File Type Æ Text Editor 07 Periodic Timer Æ Text Editor 08 Unreg Timer Æ Text Editor 09 Config Mgmt Type 10 Authentication Æ Switch Editor 00 End 15 Port Configuration 01 Service Agent 02 Test Interface 03 Resource Sharing 04 SNMP Port 05 Web Server 00 End 16 Survivability 1 Backup address 2 Backup port 3 Backup registration 4 Backup reg timer 5 Ba...

Page 154: ...7 SNTP IP addr 08 Default route IP 09 SNMP trap IP addr 10 Terminal IP addr 11 DNS Primary IP 12 DNS Secondary IP 00 End 08 Line monitor Off Æ Switch Editor 09 UL DL status 1 Application download 2 Config download 3 Config upload 4 Logo download 5 MoH download 0 End 10 MIB2 Discards 11 MIB2 err count 13 Key Label Test Only with optiPoint 420 00 End 0 End 00 End Menu Default Editor ...

Page 155: ... lower case characters Example press the r key 5x times This character sets also applies to entry of alphanumeric passwords Æ page 158 Key Use d m q r Text entry Delete or move insertion point Mode control Æ page 156 Accept entry Abort entry Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x e 1 1 Space 1 f a b c 2 g d e f 3 h g h i 4 i j k l 5 j m n o 6 k p q r s 7 l t u v 8 m w x y z 9 q d 1 0 r _ Siem_ d ef3DE...

Page 156: ... music download filename Æ page 189 Ping Æ page 207 SIP realm Æ page 215 SIP user ID Æ page 218 Terminal name Æ page 223 If DNS is applicable Æ page 41 this editor can also be used in the follow ing administration scenarios Download server IP address or DNS name Æ page 183 Message Waiting IP address Æ page 203 SIP addresses Æ page 214 SNMP Trap IP address or DNS name Æ page 219 SNTP server address...

Page 157: ...d Æ page 217 Number Editor Display example of the number editor Permitted Numeric values Key Functionality o Enter the numbers Press this key to delete one character at a time to the left Press this key to confirm the entry Use of the Editor This editor is used in the following administration scenarios Alert indication Æ page 163 Emergency number Æ page 185 Layer 2 signalling Æ page 193 Layer 2 vo...

Page 158: ...tor password Æ page 163 Gradient Editor The Gradient Editor is used to change settings such as audio and visual set tings e g volume and contrast settings On entry to this editor the config urable option name and its current status will be shown on the third line of the display whilst the bottom line will display a graphical representation of the current setting and the available range of values D...

Page 159: ... to the left Use of the Editor This editor is used in the following administration scenarios Default Route Æ page 174 Download server IP address or DNS name Æ page 183 IP routing Æ page 191 Message Waiting IP address Æ page 203 Ping Æ page 207 Primary DNS IP address Æ page 207 Secondary DNS IP address Æ page 212 SIP addresses Æ page 214 SNMP Trap IP address or DNS name Æ page 219 SNTP server addre...

Page 160: ... num ber In order to insert the dots between the digit fields of the IP number you should press the phone s hard key ASCII Result Codes z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z end dot 0 1 2 3 4 5 6 7 8 9 0x00 0x2 E 0x30 0x31 0x32 0x33 0x34 0x35 0x3...

Page 161: ...sed in the following administration scenario Time zone offset Æ page 225 Melody Tone Editor Display example of the melody tone editor Permitted Numeric values Key Functionality o Enter the numbers u v Press this keys to increase decrease the current value by one Press this keys to toggle between the two options Press this key to confirm the entry Use of the Editor This editor is used in the follow...

Page 162: ... followed by the Chapter Abbreviations and Specialized Terms Description of Functions Action on submit Select the download type No transfer Upload configuration Download configuration Download application Download hold music Download logo Download Java program only if DSM Module is avialable Download LDAP template only if DSM Module is avialable Download DSM firmware only if DSM Module is avialabl...

Page 163: ... Type List of options Ringer Value range table Permitted values numeric Length min Is predefined by DLS Length max Is predefined by DLS up to 24 digits Default value 123456 Permitted values alphanumeric Length max 50 digits Example Strings see system docu mentation for identifi er string bellcore dr1 bellcore dr2 bellcore dr3 bellcore dr4 alert group alert external alert internal alert visual aler...

Page 164: ...o control whether the Refuse call feature is available on the Phone The following options are always avail able Switch off Schwitch on Continue Æ page 64 Æ page 116 Append codes The following buttons represent the possibility of the append codes OK Clear Consult Pause Y User Manual Æ page 130 Permitted values numeric Range Melody 1 8 Tone sequence 1 standard melody 2 single shot tone 3 silence Def...

Page 165: ...ending on the selected com pression codec see Compression encoding Æ page 170 Default value G711 preferred Permitted values alphanumeric Length max 92 digit Default value opti410a Audio Mode High Qualitiy Preferred Uncompressed audio transmission Low Bandwith Preferred Use preferred compressed audio transmis sion narow band Low Bandwith only Use compressed audio transmission only narow band G711 P...

Page 166: ...refered over 723 G729 Prefered over 723 G729 Prefered over 729 High Quality Preferred G729 G722 G722 G722 G722 G729 G729 G722 G722 G722 G722 High Quality Preferred G723 G722 G722 G722 G722 G723 G723 G722 G722 G722 G722 Low Band Preferred over 729 G729 G729 G729 G729 G729 G729 G729 G729 G729 G729 Low Band Pre ferred over 723 G729 G729 G723 G723 G723 G723 G723 G723 G723 G723 Low Band Only over 729 G...

Page 167: ...0 90 150 160 120 0 128 0 G 711 20 160 170 230 240 92 0 96 0 G723 For G 723 it is not possible to activate silence suppression and the only available sample size is 30 ms 30 24 34 1014 114 25 1 30 4 G 729 In the SIP environment silence suppression is always active currently In this case the band width calculation values are max values 10 10 20 80 90 64 0 72 0 G 729 20 20 30 90 100 36 0 40 0 G 722 F...

Page 168: ...d in the access list see Æ page 73 and in the configuration menu of the phone see user manual Æ page 64 Æ page 116 Voice Codec Packet size ms Payload Bytes WAN Packet size Bytes Used WAN Bandwidth kBit s G 711 In the SIP environment it is possible to activate silence supression In this case the band width calculation values are max values 10 80 90 125 125 100 0 108 0 G 711 20 160 170 205 215 82 0 ...

Page 169: ... its current setting If the URI is empty or in valid the user will not be able to use the Call pickup feature This URIs is only effective with Sylantro server Æ page 64 Æ page 116 Check for update This option is used to initiate a check for a configuration change at the con figuration server and if found hence an update to the phone s configura tion This option is always displayed and will also be...

Page 170: ...116 Config DLS Port If Deployment service is used enter the port address of the server Æ page 88 Æ page 135 Configuration download filename Specify the name of the file containing the configuration data of the optiPoint 410 420 family S V7 0 The file must exist in a defined directory on the Æ FTP server Æ Download server IP address or DNS name Æ FTP path Value range table Editing by phone Text Edi...

Page 171: ...loyment service is used enter the Æ IP address of the server Æ page 88 Æ page 135 Config Update Filename The name part of the system wide configuration file also used as a tem plate to the name of the terminal specific configuration file The following options are always available Change Continue Æ page 88 Æ page 135 Config Update File Type T he extension type part of the system wide configuration ...

Page 172: ...nfig download is performed The IP address will be set during startup if a valid IP address is obtained from DHCP or DNS Æ page 88 Æ page 135 Config Update FTP Port The IP port of the FTP server used for the Configuration download Further information see Æ page 172 Æ page 88 Æ page 135 Config Update Pathname The path from the FTP root to the directory on the FTP server that holds the configuration ...

Page 173: ...is 120 To deactivate the check function you set the val ue to 0 Any value greater than 0 activates the function After deactiviation activation the phone has to be restarted If you only changed the value greater than 0 you do not have to restart the phone 0 off 10 3600 normal range 1 9 is equivalent to 10 3600 3600 Æ page 96 Æ page 144 Count Medium Priority The number of changes to medium prioity i...

Page 174: ...age 155 Æ page 62 Æ page 115 Default Music If a hold music file was downloaded Æ page 74 you can use this function to reset the hold music to default Æ page 92 Default Route Enter the Æ IP address that was assigned to the router of your IP net work if not provided by Æ DHCP dynamically Æ DHCP IP assignment If the value was assigned dynamically it can only be read The change will only have effect i...

Page 175: ...on if the required IP data of the telephone should be assigned dynamically by a Æ DHCP server If no DHCP server is available please deactivate this option In this case the data corresponding to the Æ Terminal IP address Æ Terminal mask and Æ Default Route must be defined manually List of information obtained by DHCP The change will only have effect if you restart the phone Default value On Editing...

Page 176: ...he system Absence of a dial plan gives the appearance of a slow system A bad dial plan gives a view more akin to sometimes it s very slow the user sees both fast and slow responses The Make up of a Dial Plan Currently a dial plan is restricted to 48 entries This figure was believed to be enough while avoiding excessive searching Each entry consists of a number of fields Leading digits a string to ...

Page 177: ...s later Comment although this can be left blank it is useful to explain why this entry is present Field separators depend on exactly how the dial plan is put on the phone Raw database entries use the separator while an external document uses Dial plan entries are in priority order The phone will lock onto a matching entry and not check later ones except as described for the C action It is bad prac...

Page 178: ...ges to this plan 900 S 13 20 3 International numbers 90 S 11 12 3 National numbers Secondary dial tone might be wanted after the initial 9 In the initial case this can be done by changing the action from S to SD1 When the more refined set of numbers are used they would need to be pre ceded by 9 CD1 1 1 give dial tone after 9 Feature codes starting with and might be useful Studies similar to that f...

Page 179: ...bers and these are not valid You could make extensive use of the check function 21 C 2 2 22 C 2 2 23 C 2 2 24 C 2 2 25 C 2 2 26 C 2 2 27 C 2 2 28 C 2 2 29 C 2 2 20 C 2 2 2 S 4 This is cumbersome and would cause the table to be too big if other digits followed this practice or the lengths were 3 and 5 you d need 100 entries to handle the three digit values The dial plan can not be edited on the pho...

Page 180: ...hen the phone is locked There is no mechanism to activate and deactivate individual entries al though it is possible to turn the whole plan off Æ page 70 Æ page 113 and Æ page 131 Dial string Y User Manual Æ page 130 UK_Pri Vpp pp 555 S Emergency 999 S Emergency 0 S Operator 1 S Illegal 2 S 5 Extensions 3 S 4 Extensions 4 S 4 Extensions 5 S 4 Extensions 6 S 2 Communication Group 7 S 6 5 Private Ne...

Page 181: ...prefix Country code National prefix Area code District code The fields Country code Area code District code are also used by the telephone to complete the Mobility ID for the regis tration at the DLS server if the Mobility ID is smaller than or equals 6 digits In order to trigger the completion the field International Mobility ID has to be activated see Æ page 134 Make sure the field entries are c...

Page 182: ...age 115 Display test Conduct this test to check the function of the Æ LCD display in the Dis play telephone Different display contents are displayed with the and keys The key terminates the test Æ page 96 Æ page 140 Domain Name Is the name of the local domain the phone belongs to Value range table If DHCP is enabled this field is provided automaticly It is not writeable Editing by phone Text Edito...

Page 183: ... filename Æ FTP account name Æ FTP username Æ FTP password Æ page 76 Æ page 118 Æ page 138 Download Hold Music Normaly used to download a hold music file for the optiPoint 410 420 family S V7 0 from the Æ FTP server This function is not support ed for customer usage The following parameters must be set before undertaking the down load operation Æ Download server IP address or DNS name Æ FTP path Æ...

Page 184: ...d to the optiPoint display module The logo graphic in the start screen which is user defined on installation is a Windows bitmap graphic with the following properties max size h x w 65 x 190 pixels ca 15 x 45 mm colour 4 bit greyscale file name e g Logo bmp Æ page 78 Æ page 118 DSS Address of Record Each DSS Direct Station Select will have the SIP Address Of Record AoR of DSS destination and will ...

Page 185: ...r to view the feature access settings and potentially activate or deactivate individual features on the phone When a feature is deactivated it is no longer available at user level If a fea ture is activated so it is available at User level its status is shown as On If the feature status is shown as Off the feature is not available at User level and is not displayed as an option in the Configuratio...

Page 186: ...r of your main telephone is assigned to this guest telephone HotDesking is activated HotDesking Off The number of your main telephone is assigned back to the main telephone HotDesking is deactivated Æ page 131 Feature toggle Y User Manual Æ page 130 Feature URI Enter the code HDLogonToggle for the HotDesking feature Æ page 131 Force logoff to basic user If this field is marked and a submit command...

Page 187: ...h the telephone This is for example the case if the telephone is switched by a router which translates the telephone address using NAT or if a firewall shields the network of the telephone from external attacks Æ page 75 Æ page 118 FTP password Enter the password defined in the Æ FTP server as password for ac cessing this server The password must correspond to the Æ FTP username and match the pass...

Page 188: ...S V7 0 that may be logically asso ciated with a supported function A function key can support a second function Normal function Shifted function For optiPoint 420 advance and optiPoint self labeling key module there is an additional field available to enter a name or number for this key If required enter additional parameters in the dialog For detailed information see operating manual Æ page 74 Æ ...

Page 189: ...available Change Continue Æ page 81 Æ page 137 Hide on DSM Mark Checkbox on for to hide the line or off to show the line in overview Y User Manual Æ page 128 Hold music download filename Enter the name of the file containing the hold music This function is not supported for customer usage The file must exist in a defined directory on the Æ FTP server Æ Download server IP address or DNS name Æ FTP ...

Page 190: ...here are two cases to consider depending on whether the phone is part of a keysystem group 1 If the phone is part of a keysystem group there may be a Hot Line dial string associated with each of the Line keys on the phone If there is a Hot Line dial string associated with the line then it will be automatically dialled immediately when the line is manually se lected If there is not a Hot Line dial ...

Page 191: ... used MIB objects are Æ page 93 Æ page 121 IP routing To have constant access to network subscribers of other domains you can enter a total of two more network destinations An Æ IP address of the domain and gateway and a Æ Subnet Mask must be entered for each further domain you wish to use Use this function to define the following IP addresses for Route 1 2 Value range table Editing by phone IP Nu...

Page 192: ...tiPoint 410 420 family S V7 0 Æ page 159 Æ page 79 Æ page 136 Java Proxy Server Port If an Java Proxy server is being used enter the Æ Port number here for communication with this server Valid values 1 65535 Number editor in optiPoint 410 420 family S V7 0 Æ page 157 Æ page 79 Æ page 136 Join allowed in conference Use this option to specify whether the option Join is available in the menu during a...

Page 193: ...ency variations jitter and delay For further information see Æ Quality of Service QoS Æ page 58 Æ page 117 Layer 3 Voice Can be defined only if the Æ Layer 3 support is activated Select the de sired value see Æ Quality of Service QoS Æ page 58 Æ page 117 Layer 3 Signalling Can be defined only if the Æ Layer 3 support is activated Select the de sired value see Æ Quality of Service QoS Æ page 58 Æ p...

Page 194: ...ge 97 LDAP Server IP Address If an Æ LDAP server is being used enter the Æ IP address of this serv er here IP editor in optiPoint 410 420 family S V7 0 Æ page 159 Æ page 79 Æ page 136 LDAP server Port If an Æ LDAP server is being used enter the Æ Port number here for communication with this server Valid values 1 65535 Default port is 389 Number editor in optiPoint 410 420 family S V7 0 Æ page 157 ...

Page 195: ...1 surnameNational Surname search criterion fast and advanced SEARCHFILTER2 givenNameNational First name search criterion fast and advanced SEARCHFILTER3 department Department search criterion advanced SEARCHFILTER4 localityShortCode Location search criterion advanced SEARCHFILTER5 ou Org Unit search criterion advanced SEARCHATTRIB1 commonNameNational Name 0 cannot be selected SEARCHATTRIB2 telepho...

Page 196: ...0 family S V7 0 phone that may be logically associated with a supported function Æ page 188 Keyset A phone where all lines are represented by a line key plus an LED Every keyset will have a pri mary line and may have secondary or phantom lines 10 Line keys can be configured for a key set Line A representation of a valid SIP AoR Address of Record A line is the context for connecting SIP calls A lin...

Page 197: ... accessed by multiple SIP endpoints INVITEs to a shared line are FORKED to all SIP endpoints sharing the line Primary line The line that characterises the oP410 420 phone user Every keyset will have a primary line This line can be expected to use the public DN of the optiPoint 410 420 family S V7 0 phone user There is only one Primary line instance per optiPoint 410 420 family S V7 0 phone A prima...

Page 198: ... s Full duplex LED 9 11 10 Mb s Half duplex LED 9 100 Mb s Full duplex LED 9 10 11 100 Mb s Half duplex LED 9 10 10 Mb s Full duplex LED 5 7 10 Mb s Half duplex LED 5 100 Mb s Full duplex LED 5 6 7 100 Mb s Half duplex LED 5 6 LED 9 or 5 on Connection established LED 9 or 5 off Connection not established LED 6 or 10 on 100 Mb s connection LED 6 or 10 off 10 Mb s connection LED 7 or 11 on Full dupl...

Page 199: ...at is suitable for making a call when making outgoing calls Multiple lines may be given the same rank Lines that are in rank 1 are the first lines to be considered for use Lines of the same rank are considered for use in key number order Select the according rank 1 bis 10 Æ page 68 Æ page 128 LED 10 or 6 on Connection established LED 10 or 6 off Connection not established LED 7 or 11 on 100 Mb s c...

Page 200: ...ut there may be several other calls connected to keyset that have been held or are alerting the Keyset The line keys may be used to select different lines A keyset LED for a shared or private line reflects the status of a call on the line whether the call is connected to the keyset or to another keyset with an appearance of the shared line Select the desired Type Shared Private Æ page 68 Æ page 12...

Page 201: ...ings between different keysets on the same shared line cannot occur Mark as primary if correct Æ page 68 Æ page 128 Line Realm This field displays the realm that the phone is registered in Value range table Æ page 68 Æ page 128 Line Ring If the Keyset is not currently in use and the alerting line is allowed to ring the alerting line will get the focus and the optiGuide display will persist un til ...

Page 202: ...ber in the range 0 to 600 Æ page 102 Æ page 134 or Æ page 121 MAC address Displays the world wide unique Æ MAC address of your optiPoint 410 420 family S V7 0 The MAC address is also visible on the label at the bottom of the optiPoint 410 420 family S V7 0 Æ page 18 Æ page 94 Æ page 113 Managed Profile The DLS controlled setting which determines wheter or not the DLS sets a default profile in the ...

Page 203: ...ppli cable Æ page 41 also Text Editor Æ page 155 Æ page 66 Æ page 115 Microphone Disable Switch off microphone i e hands free speaking e g in public places Æ page 93 Æ page 121 Mobility feature Displays the status of the User Mobility feature The status is determined by the phone from other settings and is read only not used with optiPoint 410 entry Fixed text indicating the mobility enabled statu...

Page 204: ...ng options A Keyset is assigned one of the following preferences Prime Line Preference The designated Prime Line is always select ed for originating calls Idle Line Preference Any idle line is selected for originating calls with the lines selected based on line selection table for the device e g prime line first See also line rank on Æ page 199 and Terminating line preference on Æ page 224 Last Li...

Page 205: ...r types just a phone num ber or name the domain part is automatically per pended and is based on the configured Server Registrar domain name or IP address eg If the Server Registar is in dom1 com domain and the user dials 123456 the request URI will be 123456 dom1 com The phone will resolve the dom1 com part via DNS and forward the request there With the Outbound Proxy flag On if the user types ju...

Page 206: ... play module Y User Manual Æ page 128 Payload security allowed Mark Payload security allowed as on to make sure you set up a secure connection whenever possible Æ page 96 Æ page 144 PC Port Settings LAN port settings Æ page 194 User input OBP option OBP domain User Message routed to p kelly dom2 com Enabled Not set p kelly dom2 com w x y z p kelly dom2 com Disabled Not set p kelly dom2 com a b c d...

Page 207: ... development only The following options are availabel Service Agent TestInterface Resource Sharing SNMP Port Web Server Enables disables the Web interface for this phone Æ page 99 Æ page 145 Primary DNS IP address Enter the Æ IP address of the Æ DNS server if not provided by Æ DHCP dynamically Æ DHCP IP assignment Value range table Editing by phone IP Number Editor Æ page 159 Æ page 57 Æ page 114 ...

Page 208: ... endpoints The default values are well known recommendations Layer 2 802 1p QoS on layer 2 is using 3 Bits in the 802 1q p 4 Byte VLAN Tag which has to be added in the Ethernet header The CoS class of service value can be set from 0 to 7 The value 7 is de scribing the highest priority and is reserved for network management Val ue 5 is used for voice RTP streams by default Value 3 is used for signa...

Page 209: ... configuring the DiffServ values If a routing partner can only work with one of the two standards DiffServ or IP precedence for example an older router that only works with IP pre cedence than the router can translate the ToS field accordingly This can be set for each PSTN peer or LAN interface Æ page 58 and Æ page 46 Æ page 117 Standard IPV4 Three MSB Called IP Precedence DiffServ Uses Six MSB Bi...

Page 210: ...tents of the Terminal Name field Æ page 223 If set to Off the phone will send REGISTER messages which contain the contents of the Terminal Number field Æ page 224 Editing by phone Switch Editor Æ page 157 Æ page 61 Æ page 115 Registration LEDs This option determines whether the line LEDs will be lit to show if they have been registered successfully when the phone starts up If set to be On then as ...

Page 211: ...ill arrive at the Registrar be fore the registration expires As an example if 10 seconds is entered as the Registration Timer val ue the REGISTER messages that the phone sends will have an expires header of 70 seconds 10 60 If 70 seconds is lower than the Regis trars lowest acceptable value it will ignore the suggested value and send back its lower limit value e g 90 seconds The phone will sub tra...

Page 212: ... additional incoming calls on other lines The volume can be set from 1 to 5 For more information see operating manual Æ page 69 Æ page 123 ROM test Use this function to test the Æ ROM memory of your optiPoint 410 420 family S V7 0 The results are displayed after the test Æ page 95 Æ page 139 RTP packet size Use this function to define the RTP G711 G729 packet size Options are Auto recognition 10 m...

Page 213: ...e Æ page 219 Æ page 121 Send QDC Traps to Management Center Allows the user to control whether or not the phone sends QCD Quality Data Collection traps to the management center see Æ page 219 Æ page 121 Short description Is the line name in DSM line overview and call view Can only be set by ad ministrator in web interface Æ page 128 Show focus The Show focus option allows a Keyset to be set so tha...

Page 214: ...16 IP address Use SIP Server IP address or host name and port of the SIP proxy server Hipath 8000 SIP Registrar This field is only used when the phone is in Server routing mode Æ page 216 It contains the IP address or host name and port of the registration server to which the phone will send REGISTER messages Ei ther an IP address or a host name may be entered With an address entered in the SIP Re...

Page 215: ... audio path when an alerting call is auto answered Mark this option en abled disabled Æ page 64 Æ page 116 SIP Beep on auto reconnect This setting controls whether or not beeping is heard via the current audio path when a toggle or alternate between the active call and held call occurs automatically Mark this option enabled disabled Æ page 64 Æ page 116 SIP password Value range table Editing by ph...

Page 216: ...rver validation If this function is activated a server certificate is requested and validated during the HiPath 8000 registration Æ page 96 Æ page 144 SIP session timer value The expiration time for the session is set via the system SIP Session Time value This value is ignored if the SIP Session Timer is not en abled The RFC standard defines a Minimum expiry time which is 90 sec For detailed infor...

Page 217: ...e supposed to terminate the call and stateful proxies can remove any state for the call This feature is sufficiently backward compatible such that only one end of a call need understand the draft and implement the SIP extensions for it to work Default value Off This is because some server environments support their own mecha nism for auditing the health of a session e g Broadsoft Editing by phone ...

Page 218: ...s Æ page 121 SNMP password Specify the password that was defined in the Æ SNMP server as the password for accessing this server Value range table Editing by phone Password Editor Æ page 158 Æ page 92 Æ page 121 SNMP Queries Allowed Allows the user to control whether or not the phone responds to Æ SNMP queries received from an SNMP manager Æ page 121 Permitted values alphanumeric Length max 92 digi...

Page 219: ...and if DNS is appli cable Æ page 41 also Text Editor Æ page 155 Æ page 67 Æ page 120 Survivability Backup Address IP address of the backup server Has to be entered manually as it cannot be retrieved via DHCP Value range table Editing by phone IP Number Editor Æ page 159 Æ page 100 Æ page 147 Survivability Backup Port The Backup port option displays the port number used for SIP communi cation with ...

Page 220: ...IP registration requested by the phone when it registers with the backup proxy server Note The phone only registers with the backup proxy if the Backup regis tration setting is On Æ page 100 Æ page 147 Survivability Backup OBP The Backup OBP flag indicates whether or not the Backup Proxy Server is used as an outbound proxy Æ page 100 Æ page 147 Survivability Backup Transport The Backup transport o...

Page 221: ...his value is transferred to the Terminal Hostname field The terminal host name can be modified by the administrator even if the option Use E164 as hostname is activated This modification is possible both via the telephone menu and via the web interface Modification for a mobile user is only possible via DLS if the option Use E164 as hostname is deactivated Once a value has been entered to the Term...

Page 222: ...FROM E 164 TO Host Name Result Remark Change Hostame N A B 1 1 B Change E164 N A A 1 2 A Change Hostame Y A B 1 1 B Change E164 Y A A 1 2 2 Overview of the HostName handling on Mobility operation mode action FLAG E 164 SET Host Name MOB E 164 MOB Host Name Basic E 164 Basic HN during logon Result Remark Log on MOB user N NULL 3 A 2 A No change of host name Phone will send a HN to DLS for Mobile us...

Page 223: ...s assigned dynamically it can only be read The change will only have effect if you restart the phone Value range table Editing by phone IP Number Editor Æ page 159 Æ page 57 Æ page 114 Terminal name The phone will send REGISTER messages containing the contents of this parameter but only when the Register by Name field Æ page 210 is set to On and the SIP Routing field Æ page 216 is set to Server Wh...

Page 224: ...t out basis Ringing Line Preference with prime line preferred Same as Ring ing Line Preference but if the prime line is ringing at any time it is sig naled and selected before calls on secondary lines Incoming Line Preference In the case of multiple lines alerting or ringing on a device an incoming line is selected based on its ringing as signment Ringing lines are selected on a first in first out...

Page 225: ...nge 0 to 999 Æ page 102 Æ page 134 Timer Medium Priority Set the delay in seconds after the last medium priority item change before saving the changes to the DLS Used in confjunction with the Medium Pri oity peg count threshold Timeout before saving medium priority user data The value has to be a number in the range 1 to 999 Æ page 102 Æ page 134 Transaction timer The Transaction Timer sets the am...

Page 226: ...ise it is called Complete Transfer The default for the administration option and for the user option shall be on The adminstration option is controlled via DLS Æ page 64 Æ page 116 Transfer on Ringing If this function is active a consultation can be transferred after you have dialled the third participant s number but before the third party has an swered the call Æ page 64 Æ page 116 Unauthorised ...

Page 227: ...lowing downloads with the date of the last transfer Application file download Configuration file download Configuration file upload Hold music file download System configuration download Phone configuration download Personal directory import Personal directory export Æ page 91 Æ page 113 Use deployment service DLS Allows the administrator to manually set the download mechanism to be the deployment...

Page 228: ...o versions of internal software components Æ page 91 Æ page 113 VLAN discovery method Can be defined only if the Æ Layer 2 support is activated Æ Quality of Service QoS Use this function to define the location from where the Æ Manual VLAN identifier should be fetched if Æ VLAN is used Æ page 59 Æ page 117 Voicemail number The number of where your voice mail server is located Value range table Edit...

Page 229: ... WAP Server Address If a Æ WAP server exists enter the Æ IP address of this server here Standard address Æ page 243 IP editor in optiPoint 410 420 Æ page 159 Æ page 81 Æ page 137 WAP Server Port Number If a Æ WAP server exists enter the Æ Port number for communication with this server here Standard value Æ page 243 Number editor in optiPoint 410 420 Æ page 157 Æ page 81 Æ page 137 WAP proxy Userna...

Page 230: ...ion for the customers and the service personal to administer workpoints that are optiClients and opti Point devices in HiPath and non HiPath networks EAP Extensible Authentication Protocol FTP Abbreviation for File Transfer Protocol Is used for transferring files in networks e g to update telephone soft ware Æ Download Application G 711 Audio protocol for uncompressed voice transmission Requires a...

Page 231: ...ort The unique address of a terminal device in the network It consists of four number blocks of 0 to 255 each separated by a point To simplify the notation voice names can be released from a Æ DNS into the IP addresses Jitter Runtime fluctuations in data transmission in Æ IP networks LAN Abbreviation for Local Area Network Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing d...

Page 232: ... of error messages of the devices and functions in a network PBX Abbreviation for Private Branch eXchange Private telephone system that connects the different internal devices to the ISDN network PING Abbreviation for Packet Internet Groper A program to test whether a connection can be made to a defined Æ IP target Data is sent to the target and returned from there during the test The result of th...

Page 233: ...tocol is used for communication with servers that takeover net work management functions This includes for example protocolling er rors that occur in network components SNMPTrap Additional information see Æ page 43 SNTP Abbreviation for Simple Network Time Protocol The protocol is used between timeservers and terminal devices of a net work to synchronize the time of the terminal device Additional ...

Page 234: ... Protocol TLS Abbreviation for Transport Layer Security This protocol ensures privacy between communicating applications UDP Abbreviation for User Datagram Protocol VLAN Abbreviation for Virtual Local Area Network Additional information see Æ page 44 VoIP Abbreviation for Voice over IP E g voice transmission through Æ IP technology WAP Abbreviation for Wireless Application Protocol Synonym for gra...

Page 235: ...y Verify the number or try your call again later If you place a call to another IP telephone hear ringback and the called party answers but you cannot hear the speaker s voice Incompatible terminal verify that the optiPoint 410 420 family S V7 0 and the other IP telephone support at least one common audio codec Æ page 165 In some cases it can be useful if you perform a update of the phone s softwa...

Page 236: ...he same VLAN as the phone No Server Set Ensure that the both the SIP Server and SIP Registrar addresses are correctly configured Æ page 214 No Registrar Set Ensure that the SIP Registrar address is correctly configured Æ page 214 No Sip Gateway Set Ensure that the SIP Gateway address is correctly configured Æ page 214 No Name Set Ensure that the Terminal Name is correctly configured Æ page 223 Ens...

Page 237: ...red Æ page 217 Ensure that the Outbound Proxy setting is correctly configured Æ page 205 If the Outbound Proxy setting is On the Default OBP Do main should be correctly configured Æ page 174 Status Reporting Error The most likely cause of this problem is that the phone can not contact the SIP Server Ensure that the SIP Server is active and can be pinged by the phone Æ page 207 Authentication Failu...

Page 238: ...ion Æ page 76 Security Payload not Encrypted The payload between two optiPoints is not encrypted no lock displayed on the screen 1 Check whether the phones have the current time The use of a time server is recommended for this 2 Check whether the phones use TLS as transport protocol TLS Authentication Failed TLS Authentication failed is displayed on the screen A possible cause is that SIP server v...

Page 239: ...inal Mask not assigned The DHCP server has failed to assign a Terminal Mask Æ page 53 Code 2 Possible solution Check the DHCP server No Default Route The DHCP server cannot assign a default route Æ page 53 Code 3 Possible solution Check the DHCP server No IP Address is set The DHCP IP assignment Æ page 54 is switched off and no terminal IP ad dress is configured Code 4 Possible solution Activate t...

Page 240: ... is configured Code 6 Possible solution Activate the DHCP IP assignment Æ page 54 Enter the default route Æ page 54 Subscriber identity not set The subscriber identity number or name is not configured Code 7 Possible solution Enter number or and name Æ page 115 No network The telephone cannot find the network Code 8 Possible solution Check the network cable SIP Server address not set The DHCP sett...

Page 241: ... Address has been set but the SIP server is not responding Code 10 Possible solution Check SIP realm Æ page 115 SIP registration error The SIP server proxy has rejected registration of the phone Code 11 Possible solution Check SIP user ID and password Æ page 115 ...

Page 242: ...e Phone Can Not Contact Host Names Ensure that the DNS Domain Name is correctly configured Æ page 182 Ensure that the Prim DNS IP addr is correctly configured Æ page 207 and can be pinged Æ page 207 Poor Speech Quality Poor speech quality can be the result of an overloaded network Con sider the implementing VLANs Æ page 203 and QoS Æ page 208 Ensure that all IP endpoints in your system including S...

Page 243: ...e Administration password Password Editor Æ page 158 123456 Application DL filename ipphone app Audio mode G711 Preference Configuration DL filename Default route 0 0 0 0 DHCP IP assign on LAN Port Setting Auto PC Port Setting Auto VLAN Discovery DHCP DL server IP address 0 0 0 0 Domain name FTP account name guest FTP password Password Editor Æ page 158 123abc FTP path null FTP username guest Gate...

Page 244: ...trap ID address 0 0 0 0 SNTP IP address 0 0 0 0 Terminal IP address 0 0 0 0 Terminal mask 0 0 0 0 Time to live 3 Time zone offset 0 User password Password Editor Æ page 158 null WAP mode HTTP WAP server address 0 0 0 0 WAP server port 9200 Filename is postfixed by a letter a b c or d for the various language packages Function standard value ...

Page 245: ...tory settings 98 Ringer 94 SIP parameter 62 SNMP 92 Software update 74 Speech parameter 93 Status of transferred files 91 Terminal details 61 Configuration download filename 170 Conformity 4 Control keys 30 D Date 173 Date configuration 67 Daylight saving 174 Default domain name 174 Default gateway 174 Default host name 38 Default music 174 Default Route 54 Default route 174 DHCP Assignment 175 Co...

Page 246: ...faces for administration 47 Invalid in outbound packets 191 IP Number Editor 159 IP routing 191 J Java program filename 192 K Key fields labeling 26 Key labelling 25 Key test 193 Keypad 28 Keys Control 30 Dialling 28 Programmable 26 29 L Labeling key fields 26 LAN port settings 194 Last restart 97 194 Layer 2 Default 193 Layer 3 signalling 193 Layer 3 voice 194 Layout of the telephone 25 LDAP Serv...

Page 247: ...rocedure 37 Registration timer value 211 Rollover type 212 Rollover Volume 212 ROM test 212 Routing IP 191 Overview 44 RTP Packet size 212 Version 212 S Serial number 18 Shared type 200 Silence suppression 188 SIP Addresses 214 Auto answer 214 Auto reconnect 215 Beep on auto answer 215 Beep on auto reconnect 215 Clients 36 Overview 34 Password 215 Realm 215 Routing 216 Server type 216 Servers 36 S...

Page 248: ...ne monitor 198 Keys 193 LEDs 196 Perform tests 95 Ping 207 RAM 210 ROM 212 Text Editor 155 Time 173 Time configuration 67 Time zone offset 225 Tips 235 Transferring files 74 Troubleshooting 235 U Update software 74 Upload configuration 227 Upload download status 227 Used symbols 16 User support 18 V Versions Info 228 Viewing Diagnostic tests 95 Phone information 94 VLAN Discovery method 228 Manual...

Page 249: ...nformation provided in this document contains merely general de scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of fur ther development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract The trademarks used are owned by Siemens...

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