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SF
BF
Causes and measures
LED red or
off
Red LED
•
Incorrect station address set: Set correct address and restart
device
•
Cable not connected or defective: Check wiring
•
Bus termination fault: Check bus termination
•
No connection to master (PLC): Check master (PLC) diagnosis
buffer
•
Master (PLC) in STOP mode: Set master (PLC) operational sta‐
tus in RUN mode
•
Master (PLC) is switched on: Switch on master (PLC)
Red LED
LED red or
off
•
Internal device fieldbus error: Restart device
10.1
Information for the service case
You should collect and write down the following device information ahead of time if you
need to contact the manufacturer's service department:
•
Information about the firmware version,
see "Retrieving firmware information",
•
Information about the hardware,
see "Retrieving hardware information", page 88
•
Operating hours information,
see "Operating time display", page 59
10.2
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
10.3
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
10.4
Disposal
CAUTION
Risk of injury due to hot device surface.
The surface of the device can become hot during operation.
■
Before commencing disassembly, switch off the device and allow it to cool down
as necessary.
If a device can no longer be used, dispose of it in an environmentally friendly manner
in accordance with the applicable country-specific waste disposal regulations. Do not
dispose of the product along with household waste.
TROUBLESHOOTING
10
8024560/1A19/2021-06-30 | SICK
O P E R A T I N G I N S T R U C T I O N S | DT1000 PROFIBUS DP and DL1000 PROFIBUS DP
101
Subject to change without notice