SHAREBOT Next Generation, User Manual, Page: 9 / 66

9
Support Policies
If you have any problems in using our printers, the procedure to be followed is as follows:
Check the manual and guides available on the web site;
Contact the dealer from which you purchased the machine
Contact technical support by filling out the form beside remember to fill in all fields. Our techni-
cians will ricontatteranno within 3 working days.
In case your printer should re-enter in the factory to be repaired, our technical support will give as-
sign a file number to return and we will provide all the additional information required.
Attention: the package should be the original one, penalty forfeiture of the guarantee
Upon receiving your printer, our technicians will assess whether the problem stems from a failure,
in this case the repair under warranty will be carried out for free, or by improper use of the printer
or by an improper use of material not approved by Sharebot: in the latter case we will provide
you with a quote to request your consent to repair. For out-of-warranty printers may be required a
quote for the inspection.
Troubleshooting is a very important task for us and we think is necessary to share experiences,
problems and solutions. Because of that please give priority to the use of the forum that will also
allow others to take advantage of our and your efforts. Each month we will evaluate who gave the
best suggestions or reporting an issue with its solution, we will reward with a surprise! Visit our
website for more information.
If you are interested in customized assistance programs please contact
info@sharebot.it