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Seiko SLP120, User Manual

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Seiko SLP120 User Manual Download Page 55

Appendix C

Technical Support and Service

C-4

Smart Label Printer Models 220 and 120

Smart Label Printer Repair Center Locations in North America and Europe

North America

United States

Canada

Seiko Instruments
Department ARC
25108 Milton Thompson Rd.
Lees Summit, MO 64086

GEAC Canada Ltd
45 Mcintosh Drive
Markham, Ont. L3R 8C7
Canada

Europe

Netherlands

Switzerland 

Compac b.v.
Postbus 111
Hilversum
Nederland

Lab Plus AG
Kirchacherstrasse 9
Postfach 23
CH-8608 Bubikon
Switzerland

Sweden

Finland

Memstore AB
Truckvägen 16
Box 2027
S-194 02 Upplands Väsby
Sweden

Paricad OY
Olarinluoma 16
FIN-02200 ESPOO
FINLAND

Germany

Papyrus Software-Entwicklung Gmbh
Spaldingstraße 74
D-20097 Hamburg
Germany

England, Scotland, Ireland

SEIKO Precision U.K.
S.C. House Vanwall Road
Maidenhead, Berkshire SL6 4UW
United Kingdom

Seiko U.K. Ltd.
Hattori House Vanwall Road
Madinhead, Berkshire SL6 4UW 
United Kingdom 

All other European Countries

Logistix Ireland, Ltd.
Attention: Seiko Repairs
Swords Business Park
Seaton Road
Swords, c/o Dublin
Rep of Ireland

slp120-2.bk  Page 4  Friday, March 3, 2000  12:40 PM

Summary of Contents for SLP120

Page 1: ...USA User Guide for Windows 95 98 and Windows NT 4 0 Models 220 and 120...

Page 2: ...ed to SIU or the dealer from whom it was obtained within ninety 90 days of the date of purchase Because SIU cannot know the purposes for which You acquired the Printer or the uses to which You will pu...

Page 3: ...d by Seiko Instruments could void the user s authority to operate the equipment Applicable EC Directives and Standards Directive Title 89 336 EEC EC Electromagnetic Compatibility Directive 73 28 EEC E...

Page 4: ...ft Corporation SII and the SII logo are registered trademarks of Seiko Instruments Inc Smart Label Printer is a registered trademark and SmartLabels Smart Label Icons SmartCopy SmartCapture and SmartC...

Page 5: ...end or place a heavy object on the power cord as it could damage the cord and result in risk of electric shock or fire Do not use the power cord if damaged or frayed 3 The thermal print head may becom...

Page 6: ...d to rain or water The printer does not recover from an error or the printer does not operate normally when the operating instructions are followed The printer exhibits a distinct change in performanc...

Page 7: ...SLP 120 or 220 install the software and use your SLP to make labels In writing this guide we assume that you are familiar with common operations using Microsoft Windows 95 98 or Windows NT on an IBM c...

Page 8: ...how to use on line help Chapter 3 Changing Labels and Printer Care provides information for replacing a label roll and taking care of your SLP Appendix A Specifications provides SLP 120 220 specifi c...

Page 9: ...ng the Printer 2 9 Installing the Smart Label Program 2 10 Starting the Program 2 11 Updating a Previous Version 2 11 Changing the COM Port 2 12 Using the Toolbar 2 13 Basic Function Buttons 2 13 Smar...

Page 10: ...cations Smart Label Printer 120 220 Specifications A 2 Status Light Indicators A 3 IBM compatible Connector Pin Assignments A 4 Appendix B Commonly Asked Questions and Answers B 1 Appendix C Technical...

Page 11: ...Chapter 1 User Guide 1 1 Introduction About Your Smart Label Printer 1 2 Software Features 1 3...

Page 12: ...ter Direct thermal printing technology does not use ink toner or ribbon just labels The SLP produces fast laser quality output on a variety of label sizes with the ability to print text photo like gra...

Page 13: ...ach text object different font types sizes and styles bold italic underline can be included on a single line Shrink to fit and word wrap ensure that addresses and other text fit on the label SmartCapt...

Page 14: ...Labels 2 3 Installing the SLP 120 or 220 2 4 Installing the Smart Label Program 2 10 Starting the Program 2 11 Changing the COM Port 2 12 Using the Toolbar 2 13 Creating New Address Labels 2 16 Printi...

Page 15: ...e you need to have the following An IBM PC or 100 compatible computer An 80386 or higher processor 4 MB of available Random Access Memory RAM An available RS 232C serial port 5 MB available hard disk...

Page 16: ...in a wide variety of sizes and colors to properly label almost anything The SmartLabels have a sensor mark on the backing of each label that the SLP 120 220 uses for top of label alignment Check to b...

Page 17: ...and its components from the box It s a good idea to save the box and packing materials in case you need to store or ship the printer Make sure you have all of the following items A Smart Label Printe...

Page 18: ...r cord into the AC adapter 2 Plug the AC adapter cable into the jack at the rear of the SLP 3 Plug the power cord into a power outlet 4 Turn the SLP on by pressing the power button When you turn the p...

Page 19: ...r is on the status light on the front of the printer is lit 2 Plug the telephone style connector into the jack on the rear panel of the SLP 3 Plug the other end of the cable either the 9 or 25 pin con...

Page 20: ...ensor mark on the label backing as illustrated on page 2 3 2 If needed cut between the labels to create a leader If the end of the roll is not prepared as shown above cut between the labels leaving as...

Page 21: ...fit the labels as shown below 5 Insert the free end of the label roll label side down into the slot on the back of the printer Push the label stock into the slot until you feel a slight resistance Con...

Page 22: ...r printer is operating properly and that the labels are loaded correctly Here s how to proceed 1 Press and hold the power button for 2 seconds to turn the printer off 2 Press and hold the form feed bu...

Page 23: ...and choose Control Panel The Control Panel window appears 4 Double click Add Remove Programs The Add Remove Programs Properties dialog box appears 5 Click the Install button A dialog box appears askin...

Page 24: ...oftware version you must first import them into Smart Label program The labels import with the same categories as the previous version Address labels are automatically entered into the Contact Informa...

Page 25: ...ed 2 12 Smart Label Printer Models 220 and 120 4 Follow the directions on the screen to select the label file and the labels within the file that you want to import The labels import into the previous...

Page 26: ...ected during installation If you change the SLP to a different COM port after installation you will need to change the setting in the Smart Label program 1 Choose Printer setup from the Label menu 2 S...

Page 27: ...ct the label that you want to open Note To locate a label by search ing for words within a label choose Find from the Label menu Save Label Saves the active label The first time a label is saved a dia...

Page 28: ...address General purpose label File folder label Invitation mailer label 3 1 2 backup disk label Name badge label The Smart Label Icons can be customized to suit your specific needs Select This button...

Page 29: ...he label to add a Bar Code object Type the bar code number into the dialog box that appears Add Return Address Click this button and drag in the label to add a Return Address object Select the return...

Page 30: ...pe later in this chapter if you want to use a different label type 4 To add reference information such as phone numbers Click and make the desired entries Step 2 Print the Label Click the Print button...

Page 31: ...hoose Print Selected Labels from the File menu The Print Selected dialog box appears 2 Select one or more categories from which you will select labels for printing 3 Select the desired format option 4...

Page 32: ...fault Smart Label Icons provide sample formats for a variety of different labels It is easy to customize these formats with your company logo return address etc If you want to create a label type that...

Page 33: ...n to the Object menu commands there are context menus that provide commands for modifying objects and the label settings When the pointer is positioned on an object clicking the right mouse button ope...

Page 34: ...elected To select Smart Text and Format Text objects choose Move Resize from the context menu 2 To resize objects drag the handles 3 To move objects position the pointer over the object until it chang...

Page 35: ...ormat can be saved to an existing format or as a new format 1 If you want to save changes to one of the default Smart Label Icons position the pointer over the icon to display the format name 2 Choose...

Page 36: ...elp Topics screen to jump to topics that tell you how to use the program or to get quick access to other reference topics Contents Tab The Contents tab lists topics grouped by subject Double click a b...

Page 37: ...nd specific topics in an alphabetical list To quickly locate a topic type the first few letters of the topic Double click the topic to view help text Find Tab Click the Find tab to find all topics tha...

Page 38: ...User Guide 3 1 Changing Labels and Printer Care Overview 3 2 Caring for Your Printer 3 2 Off Line and On Line Mode 3 2 Changing a Label Roll 3 3 Adjusting the Position of Labels 3 4 Removing Stuck La...

Page 39: ...here are no ribbons or cartridges to replace An important consideration For best results we recommend the use of Seiko Instruments SmartLabels Other brands may not be engineered to provide optimum tro...

Page 40: ...The SLP 120 220 is designed for use only with Seiko Instruments SmartLabels Use of improper labels may damage the printer Don t operate the printer in a dusty environment Keep the printer out of direc...

Page 41: ...easing the power button toggles the printer between off line and on line mode An amber status light indicates that the printer is off line There is no communica tion with the computer when the printer...

Page 42: ...the SLP flashes If printing is in process a mes sage appears telling you that the printer is out of labels Removing the Old Roll CAUTION DO NOT pull on the labels to remove them from the printer This...

Page 43: ...rd you 2 Release the pressure on the label stock by moving the platen release lever toward the back of the SLP 3 Realign the label stock so it is straight 4 Return the platen release lever to the lock...

Page 44: ...n release lever toward the rear of the printer 4 Remove the stuck label by turning the platen knob coun terclockwise 5 If the label or pieces of the label stick to the platen use a small amount of iso...

Page 45: ...Appendix A User Guide A 1 Specifications Smart Label Printer 120 220 Specifications A 2 Status Light Indicators A 3 IBM compatible Connector Pin Assignments A 4...

Page 46: ...ter Technology Direct thermal Resolution 203 dpi 8 dots mm Max Paper Width Model 120 1 1 in 28mm Model 220 2 28 in 58mm Max Printable Width Model 120 0 94 in 24mm Model 220 1 89 in 48mm Print Speed 3...

Page 47: ...inks LED Indicator State Off Power off Stand by Steady Green On line Steady Amber Off line Blinking Green 1 No labels Blinking Green 2 Print head up Blinking Amber 1 Label jam Blinking Amber 2 Buffer...

Page 48: ...Appendix A Specifications A 4 Smart Label Printer Models 220 and 120 IBM compatible Connector Pin Assignments The following chart shows the IBM compatible connector pin assignments for the SLP 120 220...

Page 49: ...Appendix B User Guide B 1 Commonly Asked Questions and Answers...

Page 50: ...t subjected to the above conditions The label material is much more stable than Fax paper due to the special formulation and coatings used by Seiko Instruments Q How many labels can I save A The numbe...

Page 51: ...tely if you install a new SLP on a serial port that has never been used before that s when you may learn of a malfunction with the serial port If you can t determine the cause of the problem consult a...

Page 52: ...Appendix C User Guide C 1 Technical Support and Service...

Page 53: ...ed with the Smart Label program This file contains the most up to date information about the Smart Label program Refer to the Troubleshooting topic in the on line help Review the commonly asked questi...

Page 54: ...Returning your Smart Label Printer for repair is as easy as 1 2 3 1 Complete the Return Information Card 2 Pack the product in a protective carton like the original box Include the Return Information...

Page 55: ...AG Kirchacherstrasse 9 Postfach 23 CH 8608 Bubikon Switzerland Sweden Finland Memstore AB Truckv gen 16 Box 2027 S 194 02 Upplands V sby Sweden Paricad OY Olarinluoma 16 FIN 02200 ESPOO FINLAND German...

Page 56: ...t card __________________________________________ Card Number ______________________________ Expiration Date __________________ Signature _________________________________ 2 Where should we send the r...

Page 57: ...Appendix D User Guide D 1 Ordering Labels and Parts...

Page 58: ...labels roll Custom Sized Labels SLP MRL SLP VSL SLP 27210 1x2 Multipurpose Labels 1 1 8 x 2 28mm x 51mm 2 rolls box 220 labels roll VHS Spine Labels 3 4 x 5 13 16 19mm x 147mm 2 rolls box 75 labels ro...

Page 59: ...2 81015 01 120 Print Engine Cover 32 82013 01 220 Label Roll Cover 32 82014 01 220 Label Spindle 32 82015 01 220 Print Engine Cover Cables 34 83013 01 SLP 120 220 Power Cord U S version 34 83014 10 SL...

Page 60: ...User Guide Index 1 Index...

Page 61: ...editing text 2 18 inserting fields 2 15 moving and resizing 2 19 Frame objects adding 2 15 H Help 2 21 I Importing also see on line Help 2 11 labels from previous ver sions 2 11 Installation SLP 120...

Page 62: ...f line mode 3 2 on line mode 3 2 power button 2 5 3 2 removing stuck labels 3 5 status light 2 5 2 6 2 7 3 2 3 3 testing printer 2 9 thermal print engine 3 2 SLP Print Manager 2 17 Smart Label Icons 2...

Page 63: ...ces do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may not apply to you Limited Warranty on Media If you discover physical defect...

Page 64: ...y be ordered from Seiko Instruments For information call 1 800 688 0817 USA and Canada 0845 309 8028 United Kingdom 1130 Ringwood Court San Jose CA 95131 USA www seikosmart com Technical Support North...

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