92 Manual ISDN Adapter – Important terms
12 Technical support
If problems arise while you are working with the ISDN Adapter, please try the following before calling the
technical support service:
From the Sedlbauer
customer server
you can download a list with frequently asked questions, where very
likely you can find a solution. You can reach the customer server under the telephone number
+49-8552-
960222
. To download the file you need a program supporting the eurofile transfer according to
ETS 300 075
standard. The file is called „
FAQ
.
TXT“
. The same file is available in Internet in the Sedlbauer Homepage
(http://www.sedlbauer-ag.de)
.
If the Frequently Asked Questions list does not offer you a solution, please proceed as follows:
•
Check the installation
•
Load one CAPI update
. The CAPI update is available under customer server telephone number
08552-
960222
. To download the file you need a program supporting the eurofile transfer according to ETS 300
075 standard. The same file is available also in Internet in the Sedlbauer Homepage
(http://www.sedlbauer-ag.de)
.
If the problems cannot be corrected, please fill all the possible relevant comments in the annexed form.
Return the completed form to the dealer from which you bought the product or fax it directly to Sedlbauer AG
(fax no.: .49-8552-41-280)
.
If you fax the form, please enlarge it to DIN A4 format for better readability.
Note:
Please understand that technical support cannot be provided, unless the problem report has been clearly stated.
In case of urgent need for action, you can also reach our technical bilingual English/German support service
per telephone:
Customer
hotline:
+49-8552-41-204
