Troubleshooting
BASCAP_TOUCHIT_EN
V04 | 10.2018
82
Troubleshooting
General troubleshooting procedure:
►
Switch the coffee machine off and, after several seconds, on again.
In most cases, the fault will be eliminated automatically.
►
Repeat the steps that led to the fault.
If the fault occurs again:
►
Find the fault in the following tables.
►
Perform the described troubleshooting steps.
If the fault persists:
►
Contact your service partner and describe the fault.
Faults with display message
If a fault occurs that is not described in this chapter, please contact your service partner imme-
diately.
Display message
Cause
What to do
Left/right grinder overloaded
•
Left/right grinder is overloaded.
•
Left/right grinder is clogged.
►
Check the grinder for foreign objects.
►
If the message persists: Contact your service part-
ner.
Grinder current fault
•
PC board faulty.
•
Electronics defective.
►
Contact your service partner.
Brewing unit current fault
•
PC board faulty.
•
Electronics defective.
►
Contact your service partner.
Brewing motor overcurrent
•
Brewing unit is consuming too
much power (over 4 A).
•
Brewing unit is blocked.
►
Contact your service partner.
Water flow error
•
No water supply connection.
•
Pump defect. (pump pressure < 7.5
bar)
•
The brewing unit is blocked.
•
Water system clogged.
•
Grind level too fine.
•
PC board and flow meter incorrect-
ly connected.
•
Electrical problem (e.g. PC board).
►
Open the stopcock and press the beverage field
again.
►
Check the brewing unit.
►
Check the grinder mixture.
►
If the message persists: Contact your service part-
ner.
Crit. coffee temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Crit. hot water temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Crit. steam temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Coffee heater timeout
The set temperature of the coffee boil-
er was not reached within 4 minutes of
the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
