The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
+1 215.322.6063 P.
+1 215.322.8498 F.
www.sapling-inc.com
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Troubleshooting
The clock is not running. What do I do?
a) Measure the input voltage to the clock. The voltage should measure 85-135 volts in the 110 volt model or 10-28 volts in the 2.5”/24 volt
model and 16-28 volt in the 4.0”/24 volt model.
b) Make sure the transformer is an isolated transformer if using a 24 volt model.
c) Make sure the ground wire is not touching other wires.
NOTE: If you fail to follow instructions b and c listed above, the fuses can be blown.
What happens if the clock does not receive the signal?
Take the clock within close proximity to the transmitter and power the clock. If the clock does not correct, call Sapling technical support.
I have a location with a marginal signal. What should I do?
Try to install a repeater, part number SMA-1SR-0000-1 in a nearby area to the location or install a 110 volt clock.
My version of the SBDConfig software is not working with my clocks. What should I do?
SBL 3200/3300 clocks shipped before March 27, 2014 require an older version of the SBDConfig software, while SBL 3200/3300 clocks shipped
after March 27, 2014 require a newer version of the SBDConfig software. If your clock does not respond to your version of SBDConfig, you may
download both versions of the program at: http://www.sapling-inc.com/digital-clock-programming/.
Support
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