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fire, flood and other natural disaster.
4. Non-operation due to a discharged battery.
5. A failure or damage due to transportation, relocation or
dropping after the purchase.
8-2 Repair
Customers are asked to provide the following information when
requesting services:
1. Customer name, address, and contact information
2. Description of problem
3. Description of product configuration
4. Model Number
5. Product Serial Number
6. Proof of Date-of-Purchase
7. Where you purchased the product
1) Prior to requesting repair,please check the following:
Capacity of the built-in battery, polarity of installation and
discontinuity of the test leads.
2) Repair during the warranty period:
The failed meter will be repaired in accordance with the conditions
stipulated in 8-1 Warranty and Provision.
3) Repair after the warranty period has expired:
In some cases, repair and transportation cost may become higher
than the price of the product. Please contact Sanwa authorized
agent / service provider in advance.
The minimum retention period of service functional parts is 6 years
after the discontinuation of manufacture. This retention period is the
repair warranty period. Please note, however, if such functional parts
become unavailable for reasons of discontinuation of manufacture,
etc., the retention period may become shorter accordingly.
4) Precautions when sending the product to be repaired:
To ensure the safety of the product during transportation, place the
product in a box that is larger than the product 5 times or more in
volume and fill cushion materials fully and then clearly mark ”Repair
Product Enclosed” on the box surface. The cost of sending and
returning the product shall be borne by the customer.
8-3 SANWA web site
http://www.sanwa-meter.co.jp
E-mail: [email protected]
Summary of Contents for PC20
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