Document Librarian
A Fax Document Librarian ensures that a particular fax library is not out-dated; and that
callers have access to copies of the fax documents they are authorized to receive - when and where they want
them.
Guaranteed Fax
(ONLY available on the SVMi-8E and SVMi-16E with at least one VPMF-E installed) Incoming fax
documents will always be received with this option active - even when the company or department fax
machine(s) is busy, out of paper, or otherwise out of service. When all fax machines are busy, even those connect-
ed to DID lines, the incoming FaxCall can be routed to a mailbox capable of accepting and storing the fax docu-
ment for delivery to the machine it was originally sent to, or any other available fax machine.
NOTE:
This requires
that a FAX DSP is available at the time of the call. There can be up to one fax DSP on the SVMi-8E and two fax DSPs
on the SVMi-16E, as long as one VPMF-E VPMs is installed on the SVMi-8E and two VPMF-E VPMs are installed on
the SVMi-16E.
Voice Labels
Each document has a voice recording attached to it, which may be used to speak the title, contents,
or other descriptive information about the document to the caller.
VOICEFORM QUESTIONNAIRE (Q&A) FEATURES
This feature allows the SVM/SVMi E-Series to be used to conduct surveys or collect a response to a pre-pro-
grammed questionnaire. Answers are collated and stored in a specific mailbox(es), or the answers may be split
into many different mailboxes. These mailboxes and messages are administered by subscribers just like any other
mailbox and message, the subscriber simply logs in and listens to the message. This is a useful tool any time you
need to collect specific information from a caller and do not have an available staff member to take the call direct-
ly. The answers are then listened to so that a paper or electronic form could be filled out by the subscriber listen-
ing to the message.
Multiple Response Destinations
Caller responses during a VoiceForm session can be routed to multiple mail-
boxes. Any part of a caller's response may be distributed among several mailboxes. For example, a VoiceForm ses-
sion might be designed to process customer orders. Portions of the caller's responses could be sent to an
accounting mailbox for credit approval while the rest of the responses are routed to a shipping department mail-
box to expedite the order.
Playback Header Prompt
Each response recorded by a caller in a VoiceForm session can be prefaced by a play-
back header prompt which links the response to the question.This feature helps in transcription of caller respons-
es by providing reference markers within the caller's total response. With playback headers, when a caller skips a
question, the transcriber does not lose his place within the composite VoiceForm message.
Team Transcription
SVM/SVMi E-Series allows simultaneous multiple user access to VoiceForm messages in a
Transcription Mailbox. When multiple access occurs, the SVM/SVMi E-Series assigns the user the next new mes-
sage so that there is no duplication of transcription.
Unlimited Questions
The maximum number of questions - Voice Queries - possible in a single VoiceForm session
is not bound by architectural constraints. Voice Queries can be linked to form extended VoiceForm transactions.
VoiceForm
VoiceForm is an information collection and distribution facility, which allows an organization to gath-
er specific information efficiently. An organization creates a series of questions, called a script, designed to elicit
specific responses from a caller. One question with its response constitutes a Voice Query, and a complete set of
questions is a VoiceForm. The responses generated during a dialogue are collected into one or more messages
and delivered to designated transcription mailbox(es). The SVM/SVMi E-Series manages these messages in the
same manner as any other voice message. Designated recipients of these messages may review, save, and forward
them with comments using the complete range of voicemail features. Because VoiceForm Questionnaire is an
integral part of the SVM/SVMi E-Series' software, callers engaged in a VoiceForm dialogue may be routed to any
and all system resources.
Software Features
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