Automatic After Hours Answering
The Main Auto Attendant greeting for the SVM/SVMi E-Series changes from
the day to the night greeting automatically when the phone system changes from day to night mode. Multiple
additional modes may be defined for special applications.
Announce Hold Position
If callers are allowed to hold for a busy extension, the SVM/SVMi E-Series is able to inter-
mittently inform the caller of their place in the queue.
Announce Hold Time
If callers are allowed to hold for a busy extension, the SVM/SVMi E-Series is able to inter-
mittently inform the caller of the estimated hold time before being answered.
Camp On Support
Each station user on the system may decide if they want the SVM/SVMi E-Series to transfer
additional calls to them if they are on the phone. Calls transferred to a busy station, if unanswered will be sent to
voice mail or any other destination according to the user's needs.
Direct to Mailbox
You may have mailboxes on the SVM/SVMi E-Series system that do not have associated sta-
tions. This is ideal if you have a small number of employees in your office but numerous employees outside the
office that need to keep in contact.
Holidays and Special Events
When your business closes because of a holiday or special event the SVM/SVMi E-
Series can provide a special appropriate prompting to your callers. You may create specific holiday schedules so
that this process becomes automatic.
Incoming Call Overflow
The SVM/SVMi E-Series may be programmed to answer any or all lines immediately or
answer only the calls that your operator does not pick up. Overflowed calls may be routed to either a mailbox or
the main company prompt.
Interruptible Voice Prompts
At any time during an announcement or greeting, callers may dial a selection and
the SVM/SVMi E-Series will immediately respond. It is not necessary to listen to all the options if you are a 'power
user' and know what you are doing.
Maximum Greeting Length
The maximum greeting length can be configured for each subscriber. For example,
greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and produc-
tion staff two minutes.
Multiple Call Handling
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The SVM-400E can answer and process up to 2 calls simultaneously.
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The SVMi-2E can answer and process up to 2 calls simultaneously from the factory and 4 calls simultaneous-
ly by adding the i-Button Upgrade Key.
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The SVMi-4E can answer and process up to 4 calls simultaneously.
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The SVMi-8E can answer and process up to 8 calls simultaneously, with an additional VPM installed.
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The SVMi-16E can answer and process up to 16 calls simultaneously, with two additional VPMs installed.
Multiple Language Support
The SVM/SVMi E-Series supports multiple languages. Up to nine (9) simultaneous
languages can be supported. The default language is English (United States). Spanish (Castilian) and French
(Canadian) are also installed by the factory as standard languages. A list of available languages can be obtained
and installed by your local authorized Samsung Service provider.
Note: Each language installed will take up approximately 5 Megs (30 to 40 minutes) of message storage.
Operator Access
Callers may connect with an available operator any time by dialing 0. This is provided that the
customer has someone answering the Operator's calls.
Software Features
3.8
