Operating Mode-Oriented Call Processing
The SVM/SVMi E-Series can be configured to automatically change
between up to 99 different customer operating modes, based upon the time of day, day of week, or specific cal-
endar date. During an operating mode, every aspect of the call automation application, including port utilization;
caller scripts; routing solutions; and call coverage options can be customized to meet the organization's operat-
ing requirements. SVM/SVMi E-Series’ Schedule Table automatically changes to the correct mode without human
involvement.
Operating Mode Override
Under exceptional circumstances, such as adverse weather conditions or other orga-
nizational emergencies when the office may be inaccessible, the administrator can override the Schedule Table.
The administrator calls the SVM/SVMi E-Series, enters the administrative password, and selects a new operating
mode for any or all ports. The new operating mode can be programmed for the circumstances, or the adminis-
trator can simply record a new company greeting which explains the circumstances to callers.
Proprietary Design
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The SVM-400E is designed to work specifically with the iDCS 16. On both the KSU and KSU 2 models.
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The SVMi-2E is designed to work exclusively on the iDCS 16 KSU 2.
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The SVMi-4E is designed to work specifically with the DCS Compact, DCS 50si and the iDCS 100 (R1 & R2).
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The SVMi-8E is designed to work specifically with the DCS 50si, DCS, and iDCS 100.
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Both the SVMi-8E and SVMi-16E are designed to work with the iDCS 500 (R1 & R2).
This proprietary design allows tighter integration with the phone system and allows for enhanced features like
Call Record, Answer Machine Emulation and Display and Soft Key support not normally available with third party
Voice Mail / Auto Attendant systems.
Recordable System Prompts
Although the SVM/SVMi E-Series contains all the spoken prompts to provide an
operational system, some people may want to add or record some additional prompts. This can easily be done
using the built in voice studio. Any prompt in the system can be re recorded.
Schedule Table
The schedule table automatically controls system mode by individual ports, time of day, day of
week and calendar date without human intervention. It is capable of scheduling ninety-nine mode changes per
day for 366 consecutive days. The administrator can manually override the schedule table at any time from a
touchtone telephone, the system console, or from an administration terminal. For Holidays and Calendar of
Events, the Schedule Table can be used to schedule holiday and special event caller prompts to better inform and
serve callers.
Synchronized Clock
The SVM/SVMi E-Series clock is responsible for providing each message with a date and
time stamp. This clock is always synchronized with the phone system, as is changing between day and night
modes.
AUTO ATTENDANT FEATURES
Alphabetic Directory (Multiple)
Callers who do not know an extension number in the system but do know a
name, may enter the first few letters of the person's name and be transferred. This system may even be used inter-
nally if an extension number is not known. The SVM/SVMi E-Series allows for over 1000 unique directory systems,
each one can search on either the first or last name.
Auto Attendant Routing
The Auto Attendant can transfer or route callers based on the digits they enter. Callers
may be transferred to station, groups or the system directory to select a subscriber based on their name.
Additionally, the Auto Attendant will integrate directly with 'Question and Answer', 'Audiotex', and 'Fax-on-
Demand' applications.
Software Features
3.7
