325
6. Troubleshooting
Operating system problems
1
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
Condition
Suggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
mode or after printing has completed, check the connection and/or whether an error has occurred.
Samsung Printer Experience is
not shown when you click more
settings.
Samsung Printer Experience
is not installed. Download the app. from the
Windows
Store
and install it.
Machine information is not
displayed when you click the
device in the Devices and
Printers.
Check the
Printer properties
. Click the
Ports
tab.
(
Control Panel
>
Devices and Printers
> Right-click on your printer icon and select
Printer properties
)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
The error related toast message
pops up.
Summary of Contents for SL-M3870FW
Page 79: ...Redistributing toner 79 3 Maintenance 4 M3370 M3870 M4070 series...
Page 80: ...Redistributing toner 80 3 Maintenance 5 M3375 M3875 M4075 series...
Page 88: ...Installing accessories 88 3 Maintenance 2 1 1 2...
Page 93: ...Cleaning the machine 93 3 Maintenance 1...
Page 146: ...Regulatory information 146 5 Appendix 27 China only...
