Samsung SL-M3870FW User Manual Download Page 307

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307

6. Troubleshooting

Power and cable connecting problems

Click this link to open an animation about solving power problems.

Condition

Suggested solutions

The machine is not receiving power,

or the connection cable between the
computer and the machine is not
connected properly.

•

Connect the machine to the electricity supply first. If the machine has a

(

Power/Wakeup

) button on the control,

press it.

•

Disconnect the machine’s cable and reconnect it.

Summary of Contents for SL-M3870FW

Page 1: ...erning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS enviro...

Page 2: ...copying 58 Basic scanning 62 Basic faxing 63 Using USB memory device 67 3 Maintenance Ordering supplies and accessories 73 Available consumables 74 Available accessories 75 Available maintenance part...

Page 3: ...3 BASIC Understanding display messages 120 5 Appendix Specifications 127 Regulatory information 135 Copyright 147...

Page 4: ...ow before using the machine Key benefits 5 Features by models 7 Useful to know 12 About this user s guide 13 Safety information 14 Machine overview 19 Control panel overview 22 Turning on the machine...

Page 5: ...recommend using recycled paper for saving energy Fast high resolution printing You can print with a resolution of up to 1 200 x 1 200 dpi effective output 1 200 x 600 x 2 bit Fast on demand printing...

Page 6: ...ve Internet access you can get help support application machine drivers manuals and order information from the Samsung website www samsung com find your product Support or Downloads Wide range of func...

Page 7: ...ws select the printer driver and software in the Select Software to Install window Operating System M337x series M387x series M407x series Windows Mac Linux Unix Software M337x series M387x series M40...

Page 8: ...Eco Driver Fax Samsung Network PC Fax Scan Twain scan driver WIA scan driver a Download the software from the Samsung website and install it http www samsung com find your product Support or Download...

Page 9: ...red LAN IEEE 1284B parallel connectora Network Interface 802 11b g n wireless LANb M387xFW only Google Cloud Print AirPrint Eco printing Duplex 2 sided printing USB memory interface Memory module Opti...

Page 10: ...387xFW only Secure receive Duplex print Send Receive forward fax Send Receive forward email Send Receive forward server Scan Scanning to email Scanning to SMB server Scanning to FTP server Duplex scan...

Page 11: ...d Margin shift Edge erase Gray enhance Duplex copy M387xFW only a If you use the parallel port you cannot use the USB cable b Depending on your country wireless LAN card may not be available For some...

Page 12: ...ain Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 117 A paper jam has occurred Open and close the door see Front view on pa...

Page 13: ...its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide ar...

Page 14: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 15: ...ric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do no...

Page 16: ...f you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If th...

Page 17: ...load wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you...

Page 18: ...be dangerous if inhaled or ingested Using recycled consumables such as toner can cause damage to the machine In case of damage due to the use of recycled consumables a service fee will be charged For...

Page 19: ...guide Software CDa a The software CD contains the print drivers user s guide and software applications Handsetb b Handset model only see Variety feature on page 9 Misc accessoriesc c Miscellaneous acc...

Page 20: ...nner glass 4 Document feeder support tray 17 Scanner lid 5 Document feeder output tray 18 Front cover handle 6 Control panel 19 Paper width guides on a multi purpose trayf 7 Control board cover 20 Mul...

Page 21: ...ee Features by models on page 7 1 2 3 4 5 EDI OUTPUT 5V 9 8 LINE EXT 6 7 1 Network port 6 Telephone line socket LINE 2 USB port 7 Extension telephone socket EXT 3 5V output port for IEEE 1284B paralle...

Page 22: ...rkness Adjusts the brightness level to make a copy for easier reading when the original contains faint markings and dark images WPSa Configures the wireless network connection easily without a compute...

Page 23: ...ar a dial tone Then enter a fax number It is similar to making a call using speaker phone see Receiving manually in Tel mode on page 275 16 Back Sends you back to the upper menu level 17 Menu Enters M...

Page 24: ...ine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 20 1 Connect the machine to the electricity supply...

Page 25: ...etwork connected machine s driver see Installing driver over the network on page 161 If you are a Mac Linux or UNIX operating systems user refer to the Installation for Mac on page 152 or Installation...

Page 26: ...ndow appears click the window and select Run Setup exe 3 Read and check The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Pr...

Page 27: ...you can download from the Samsung website www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install them using the supplied...

Page 28: ...structions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 25...

Page 29: ...r provides information about the overall menu structure and the basic setup options Menu overview 30 Machine s basic settings 35 Media and tray 37 Basic printing 52 Basic copying 58 Basic scanning 62...

Page 30: ...rom your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 204 1 Accessing the menu 1 Select the Fax Copy or Scan button on...

Page 31: ...ption is on or the original document is loaded in ADF DADF c This option appears only when the Layout option is Book Copy Stamp Item Opacityd Positiond Watermark Message Pagese Text Sizee Positione Da...

Page 32: ...lexa Manual TX RX USB Feature Original Size Original Type Resolution Color Mode File Formata Duplexa Darkness Email Feature Original Size Original Type Resolution Color Mode File Formata Duplexa Darkn...

Page 33: ...Manual Feedera Default Paper Size Paper Type Tray 1 Tray 2a MP Traya Manual Feedera Paper Source Margin Tray Confirmation Sound Volume Key Sound Alarm Sound Fax Sound a Some menus may not appear on th...

Page 34: ...device optional memory or RAM Disk is installed TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802 1x Wi Fic Wi Fi On Off Wi Fi Settings WP...

Page 35: ...d date they are used in delay fax and delay print They are printed on reports If however they are not correct you need to change it for the correct time being Enter the correct time and date using arr...

Page 36: ...utton to return to ready mode Refer to below links to set other settings useful for using the machine See Entering various characters on page 236 See Keypad letters and numbers on page 236 See Setting...

Page 37: ...is machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 129 The use of inflammable media or for...

Page 38: ...ter LGL or A4 size depending on your country To change the paper size adjust the guide as shown below Paper quantity indicator shows the amount of paper in the tray 1 Full 2 Empty If you do not adjust...

Page 39: ...Check your machine type see Front view on page 20 Tray 1 optional tray 1 Pull out the paper tray 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slo...

Page 40: ...r the paper can be wrinkled 5 Insert the tray back into the machine 6 When you print a document set the paper type and size for tray see Setting the paper size and type on page 47 Multi purpose or man...

Page 41: ...aper in the multi purpose or manual feeder tray This also applies to other types of print media Always load the specified print media only to avoid paper jams and print quality problems see Print medi...

Page 42: ...al media The table below shows the special media usable in tray The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the...

Page 43: ...e printed out with wrinkles creases or black bold lines open the rear cover and pull down the pressure lever on the right side about 90 degrees and try printing again Keep the rear cover opened during...

Page 44: ...snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner...

Page 45: ...longed sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each...

Page 46: ...stock Custom sized paper In the software application set the margins to at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper When loading preprinted paper the printed side...

Page 47: ...et it using the Menu button on the control panel Then set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 53 It may be necessary to pr...

Page 48: ...ted pages stack on the output support and the output support will help the printed pages to align Unfold the output support If more than 50 pages one sided of Legal paper is stacked in the output tray...

Page 49: ...t load originals that include different sizes or weights of paper Do not load booklets pamphlets transparencies or documents with other unusual characteristics 8 Loading originals You can use the scan...

Page 50: ...95 If you are copying a page from a book or magazine lift the scanner lid until its hinges are caught by the stopper and then close the lid If the book or magazine is thicker than 30 mm start copying...

Page 51: ...ginal face up into the document feeder input tray Make sure that the bottom of the original stack matches the paper size marked on the document input tray 3 Adjust the document feeder width guides to...

Page 52: ...on page 296 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer...

Page 53: ...ces The Printing Preferences window that appears in this user s guide may differ depending on the machine in use When you select an option in Printing Preferences you may see a warning mark or An mark...

Page 54: ...ces for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and descript...

Page 55: ...he eco value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Setting...

Page 56: ...er the password to change the status Password button You can set from SyncThru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco the pas...

Page 57: ...ser such as Internet Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Click Login on the upper right o...

Page 58: ...pies using the arrow or number keypad if necessary 5 Press Start If you need to cancel the copying job during the operation press Stop or Stop Clear button and the copying will stop 16 Changing the se...

Page 59: ...inals containing mostly text Text Photo Use for originals with mixed text and photographs If texts in the printout is blurry select Text to get the clear texts Photo Use when the originals are photogr...

Page 60: ...f the original on the upper half of the paper and the other side on the lower half without reducing the size of the original This feature is helpful for copying a small sized item such as business car...

Page 61: ...er and place it on the scanner glass where arrows indicate as shown Then close the scanner lid 6 Press Start button If you do not press the Start button only the front side will be copied If the origi...

Page 62: ...e document feeder see Loading originals on page 49 2 Select scan Scan To PC on the control panel If you see Not Available message check the port connection or select Enable Scan from Device Panel in S...

Page 63: ...icro filter 1 Line port 2 Micro filter 3 DSL modem Telephone line see Rear view on page 21 19 Preparing to fax Before you send or receive a fax you need to connect the supplied line cord to your telep...

Page 64: ...our fax needs see Adjusting the document settings on page 65 4 Press On Hook Dial on the control panel or lift the handset 5 Enter a fax number using the number keypad on the control panel 6 Press Sta...

Page 65: ...tered in the order in which you entered them Multi send report is printed after sending faxes 21 Receiving a fax Your machine is preset to Fax mode at the factory When you receive a fax the machine an...

Page 66: ...upports the Super Fine resolution For memory transmission Super Fine mode is not available The resolution setting is automatically changed to Fine When your machine is set to Super Fine resolution and...

Page 67: ...y device Scan documents and save them on a USB memory device Print data stored on a USB memory device Restore backup files to the machine s memory Format the USB memory device Check the available memo...

Page 68: ...SB memory device 25 Scanning to a USB memory device Accessing menus may differ from model to model see Accessing the menu on page 30 or Control panel overview on page 22 It may be necessary to press O...

Page 69: ...File Format File Format Sets the file format in which the image is to be saved When you select TIFF or PDF you can select to scan multiple pages If you select JPEG in this option you cannot select Mon...

Page 70: ...to return to ready mode 27 Backing up data Data in the machine s memory can be accidentally erased due to power failure or storage failure Backup helps you protect the system settings by storing them...

Page 71: ...and then press Direct USB 2 Select File Manage Delete and press OK 3 Select the file you want to delete and press OK 4 Select Yes 5 Press Stop Clear button to return to ready mode Formatting a USB mem...

Page 72: ...sories 73 Available consumables 74 Available accessories 75 Available maintenance parts 76 Storing the toner cartridge 77 Redistributing toner 78 Replacing the toner cartridge 81 Replacing the imaging...

Page 73: ...arts See Available consumables on page 74 See Available accessories on page 75 See Available maintenance parts on page 76 To order Samsung authorized supplies accessories and maintenance parts contact...

Page 74: ...acturedtoner Samsung cannotguarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the ma...

Page 75: ...ain paper 80 g m2 20 lb bond M3370 M3870 M4070 series SL SCF3800 M3375 M3875 M4075 series SL SCF3805 IEEE 1284B parallel Connectorb b To use the optional IEEE 1284B parallel connector plug it to the U...

Page 76: ...working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performa...

Page 77: ...104 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long period of time An enviro...

Page 78: ...me cases white streaks or light printing will still occur even after you have redistributed the toner Illustrations on this user s guide may differ from your machine depending on its options or models...

Page 79: ...Redistributing toner 79 3 Maintenance 4 M3370 M3870 M4070 series...

Page 80: ...Redistributing toner 80 3 Maintenance 5 M3375 M3875 M4075 series...

Page 81: ...oroughly it will increase the initial print quality Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 20...

Page 82: ...Replacing the toner cartridge 82 3 Maintenance 6 Toner cartridge M3370 M3870 M4070 series Click this link to open an animation about replacing a toner cartridge 2 1...

Page 83: ...Replacing the toner cartridge 83 3 Maintenance M3375 M3875 M4075 series Click this link to open an animation about replacing a toner cartridge 1 2...

Page 84: ...84 3 Maintenance Replacing the imaging unit 7 Imaging unit M3375 M3875 M4075 series Click this link to open an animation about replacing a imaging unit...

Page 85: ...ice component Do not change it by yourself There is a risk of an explosion if battery is replaced by an incorrect type Dispose used batteries according to the instructions 9 Setting Device Options Whe...

Page 86: ...alled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spool...

Page 87: ...d that your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 75 After installing the optional memory y...

Page 88: ...Installing accessories 88 3 Maintenance 2 1 1 2...

Page 89: ...may differ from model to model see Accessing the menu on page 30 Some menus may not appear in the display depending on options or models If so it is not applicable to your machine It may be necessary...

Page 90: ...essing the menu on page 30 It may be necessary to press OK to navigate to lower level menus for some models You can set the machine s settings by using the Device Settings in Samsung Easy Printer Mana...

Page 91: ...ning large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or...

Page 92: ...tridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside pa...

Page 93: ...Cleaning the machine 93 3 Maintenance 1...

Page 94: ...g the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your mach...

Page 95: ...ed Turn the machine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user...

Page 96: ...Cleaning the machine 96 3 Maintenance 3 Wipe the surface of the scanner until it is clean and dry 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 4 Close the scanner lid 3 2 1 4...

Page 97: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 98: ...chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a so...

Page 99: ...idelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 37 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before l...

Page 100: ...ll the jammed paper out slowly and gently 1 In tray1 Click this link to open an animation about clearing a jam Illustrations on this user s guide may differ from your machine depending on its model or...

Page 101: ...ion about clearing a jam Illustrations on this user s guide may differ from your machine depending on its model or optional goods Check your machine type see Front view on page 20 This troubleshooting...

Page 102: ...Clearing jams 102 4 Troubleshooting If you do not see the paper in this area stop and go to next step If you do not see the paper in this area stop and go to next step...

Page 103: ...Clearing jams 103 4 Troubleshooting 3 In the multi purpose or manual feeder tray M337x series Click this link to open an animation about clearing a jam...

Page 104: ...Clearing jams 104 4 Troubleshooting M387x M407x series Click this link to open an animation about clearing a jam...

Page 105: ...side the machine The fuser area is hot Take care when removing paper from the machine Illustrations on this user s guide may differ from your machine depending on its model or optional goods Check you...

Page 106: ...Clearing jams 106 4 Troubleshooting M3370 M3870 M4070 series Click this link to open an animation about clearing a jam...

Page 107: ...Clearing jams 107 4 Troubleshooting M3375 M3875 M4075 series Click this link to open an animation about clearing a jam 1 2 2 1...

Page 108: ...Clearing jams 108 4 Troubleshooting 5 In the exit area Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine...

Page 109: ...Clearing jams 109 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 110: ...Clearing jams 110 4 Troubleshooting 6 In the duplex unit area Click this link to open an animation about clearing a jam...

Page 111: ...111 4 Troubleshooting If you do not see the paper in this area stop and go to next step 7 Clearing original document jams To prevent document jams use the scanner glass for thick thin or mixed paper o...

Page 112: ...fully Original paper jam in front of scanner Illustrations on this user s guide may differ from your machine depending on its model or optional goods Check your machine type see Front view on page 20...

Page 113: ...nner Illustrations on this user s guide may differ from your machine depending on its model or optional goods Check your machine type see Front view on page 20 This troubleshooting may not be availabl...

Page 114: ...Clearing jams 114 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 115: ...f scanner Illustrations on this user s guide may differ from your machine depending on its model or optional goods Check your machine type see Front view on page 20 This troubleshooting may not be ava...

Page 116: ...ons on this user s guide may differ from your machine depending on its model or optional goods Check your machine type see Front view on page 20 This troubleshooting may not be available depending on...

Page 117: ...ntrol panel overview on page 22 To resolve the error look at the error message and its instructions from the troubleshooting part see Understanding display messages on page 120 You also can resolve th...

Page 118: ...by redistributing the toner see Redistributing toner on page 78 b On A toner cartridge has almost reached its estimated cartridge lifea It is recommended to replace the toner cartridge see Replacing t...

Page 119: ...ea printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing b Some LEDs may not be available depending on...

Page 120: ...a type indicates the media type media size indicates the media size unit type indicates the unit type 8 Paper Jam related messages Message Meaning Suggested solutions Original paper jam inside of scan...

Page 121: ...es If the problem persists call for service Prepare IMG unit Prepare new imaging unit The estimated imaging unit life is close Prepare a new imaging unit for replacement see Available consumables on p...

Page 122: ...nt quality when this message appears Using a cartridge beyond this stage can result in printing quality issues see Replacing the toner cartridge on page 81 The indicated toner cartridge has reached it...

Page 123: ...administrator Message Meaning Suggested solutions Message Meaning Suggested solutions Door is open Close it The front cover or rear cover is not securely latched Close the cover until it locks into pl...

Page 124: ...nt or remove received fax job Thefaxmemoryisalmost full Print or remove the received fax job in Secure Receive Message Meaning Suggested solutions Error error number Fuser Unit Failure error number Tu...

Page 125: ...tray 2 connection There is a problem in the tray 2 Check the tray2 connection Error error number Video System Failure error number Call for service if the problem persists There is a problem in the vi...

Page 126: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 127 Regulatory information 135 Copyright 147...

Page 127: ...th consumables M337xFD M337xHD M387xFD 387xHD 15 15 kg 33 4 Ibs M387xFW M407xFR 407xHR 17 07 kg 37 63 Ibs Noise Levelb Ready mode Less than 26 dB A Print mode M337x series Less than 55 dB A M387x M407...

Page 128: ...ed without a handset and other accessories b Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing c See the rating label on the machine for the corre...

Page 129: ...m 4 13 x 5 82 inches 150 sheets of 75 g m2 20 lbs bond Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches Not available in tray1 optional tray 75 to 90 g m2 20 to 24 lbs bond 75 to 90 g m2 20 to...

Page 130: ...6 to 120 g m2 28 to 32 lbs bond Minimum size custom e f Multi purpose or manual feeder tray 76x127 mm 2 99x 5 inches Tray 1 Tray 2 105 x 148 5 mm 4 13 x 5 85 inches Multi purpose or manual feeder tray...

Page 131: ...m III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Window...

Page 132: ...ors 2 GB 4 GB Items Requirements Operating system RedHat Enterprise Linux WS 4 5 6 32 64 bit Fedora 5 6 7 8 9 10 11 12 13 14 15 32 64 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriva...

Page 133: ...ations 133 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up t...

Page 134: ...s Ethernet 10 100 1000 Base TX Wired Lan M407x series 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various...

Page 135: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition W...

Page 136: ...ive use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more informat...

Page 137: ...harger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste dispo...

Page 138: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Page 139: ...put of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction w...

Page 140: ...S sert a indiquer le nombre maximal de terminaux qui peuvent etre raccordes a une interface telephonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs a la...

Page 141: ...rom the telephone company In some cases a sum of five may not be usable on your line If any of your telephone equipment is not operating properly you should immediately remove it from your telephone l...

Page 142: ...fuse you must re fit the correct 13 amp fuse You then need to replace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you p...

Page 143: ...ingle terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBX...

Page 144: ...limitations at this time 25 Israel only 26 Regulatory compliance statements Wireless guidance Low power Radio LAN devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 G...

Page 145: ...munication devices are examples of devices that provide wireless communication In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option...

Page 146: ...Regulatory information 146 5 Appendix 27 China only...

Page 147: ...rks or trademarks of Microsoft Corporation Microsoft Internet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States an...

Page 148: ...about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 149: ...3 Samsung MobilePrint 199 AirPrint 200 Google Cloud Print 202 3 Useful Setting Menus Before you begin reading a chapter 205 Print 206 Copy 207 Fax 211 Scan 216 System setup 220 Network setup 228 Job m...

Page 150: ...Creator 289 Using Samsung Easy Printer Manager 290 Using Samsung Printer Status 293 Using Samsung Printer Experience 295 Using the Linux Unified Driver Configurator 301 6 Troubleshooting Paper feeding...

Page 151: ...machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 161 Installation for Mac 152...

Page 152: ...license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can c...

Page 153: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click O...

Page 154: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package a...

Page 155: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 156: ...ne and software Useful network programs 157 Wired network setup 158 Installing driver over the network 161 IPv6 configuration 170 Wireless network setup 173 Samsung MobilePrint 199 AirPrint 200 Google...

Page 157: ...ent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine manag...

Page 158: ...etwork Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 169 254 192 192 5 Setting IP address The machine that does not s...

Page 159: ...Configuration Report see Printing a network configuration report on page 158 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and then click OK The mach...

Page 160: ...8 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 14 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that...

Page 161: ...ntry see Features by models on page 7 The machine that does not support the network interface it will not be able to use this feature see Rear view on page 21 You can install the printer driver and so...

Page 162: ...with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The softw...

Page 163: ...to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on pag...

Page 164: ...ince machine drivers should beinstalledontheOSspecific location this command applies to only application software n Printer name or N Printer name Specifies printer name Printer instance shall be crea...

Page 165: ...or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other prin...

Page 166: ...Close 8 Linux You need to download Linux software packages from the Samsung website to install the printer software http www samsung com find your product Support or Downloads Install the Linux driver...

Page 167: ...es and optional goods may not be available depending on model or country see Operating System on page 7 To use the UNIX printer driver you have to install the UNIX printer driver package first then se...

Page 168: ...alling the printer driver package The utility should be used to delete the printer installed in the system a Run uninstallprinter command from the terminal It will open the Uninstall Printer Wizard Th...

Page 169: ...IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally usb...

Page 170: ...work router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the I...

Page 171: ...ce Activating IPv6 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 If it s yo...

Page 172: ...IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration...

Page 173: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of securit...

Page 174: ...ed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings Set up method Connecting method Description Reference With...

Page 175: ...reless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protecte...

Page 176: ...messages are displayed on the display screen in the order below a Connecting The machine is connecting to the access point or wireless router b Connected When the machine is successfully connected to...

Page 177: ...rt the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Machines without a display screen Connecting in PBC mode 1 Press and hold th...

Page 178: ...blinks fast on the WPS LED The machine is connecting to the access point or wireless router b When the machine is successfully connected to the wireless network the WPS LED light stays on 4 Insert th...

Page 179: ...ncrypted This information was set when the access point or wireless router was installed If you do not know about your wireless environment please ask the person who set up your network After completi...

Page 180: ...s to prepare Access point Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Creating the infrastructure network...

Page 181: ...ose what happens with this disc pop up window appears click the window and select Run Setup exe 4 Read and check The software End User License Agreement and Using Enhanced Features and Participating i...

Page 182: ...encryption None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you...

Page 183: ...via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an Ad hoc wireless network by following the simple steps below Items to...

Page 184: ...to choose what happens with this disc pop up window appears click the window and select Run Setup exe 4 Read and check The software End User License Agreement and Using Enhanced Features and Participa...

Page 185: ...re entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should als...

Page 186: ...ine A machine installed with a wireless network interface USB cable Access point via USB cable recommended 1 Make sure that the machine is connected to your computer and powered on 2 Insert the suppli...

Page 187: ...orWPA2 Personal Select this option to authenticate the print server based on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configur...

Page 188: ...chine installed with a wireless network interface USB cable Creating the ad hoc network in Mac 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software...

Page 189: ...showing the wireless network settings appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the com...

Page 190: ...k port will not be able to use this feature see Rear view on page 21 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configu...

Page 191: ...son who set up your network To configure wireless parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection sta...

Page 192: ...ireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click App...

Page 193: ...and print documents both from Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the printer s Wi Fi Direct The supported protocol list may differ fro...

Page 194: ...nfigure a network password yourself or can remember the given Network Password that is randomly generated by default From the machine Machines with a display screen Accessing menus may differ from mod...

Page 195: ...button on the printer and it will be connected to your mobile device If your mobile device does not support Wi Fi Direct you need to enter the Network Key of a printer instead of pushing the WPS butt...

Page 196: ...dress between the product s IP address and the printer port s IP address How to compare 1 Print the network information report of your printer and then check the IP address see Printing a network conf...

Page 197: ...same time Your computer access point or wireless router or machine may not be turned on Check the wireless reception around the machine If the router is far from the machine or there is an obstacle y...

Page 198: ...sing the ad hoc mode in operating systems such as Windows Vista you might need to set the wireless connection setting every time you use the wireless machine You cannot use infrastructure mode and ad...

Page 199: ...bilePrint application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer sca...

Page 200: ...r window For example 3 Click Login in the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login If it s your first time logging into SyncThru Web Service type...

Page 201: ...1 2 Using a Network Connected Machine Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print cente...

Page 202: ...e Internet You should create your Google account in the advance 1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP addre...

Page 203: ...ting from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you d...

Page 204: ...how to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 205 Print 206 Copy 207 Fax 211 Scan 216 System setup 220 Networ...

Page 205: ...s for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear...

Page 206: ...ber keypad Resolution Sets the resolution option The higher the setting the sharper printed characters and graphics Clear Text Prints text darker than on a normal document Edge Enhance It allows user...

Page 207: ...opy Default on the touch screen Or press Copy select the menu item you want on the touch screen Item Description Original Size Sets the image size Reduce Enlarge Reduces or enlarges the size of a copi...

Page 208: ...ollowed by a second complete document On Prints output in sets to match the sequence of originals Off Prints output sorted into stacks of individual pages Layout Adjusts the layout format such as ID c...

Page 209: ...r keypad Stamp You can apply the stamp feature Item Prints the time and date IP address page number device information comment or user ID to the copy output Opacity You can select the transparency Pos...

Page 210: ...entire book If the book is too thick lift the cover until its hinges are caught by the stopper and then close the cover If the book or magazine is thicker than 30 mm start copying with the cover open...

Page 211: ...the resolution to produce a higher quality fax see Resolution on page 65 Color Mode Selects the color mode in which you want to send the fax Original Type Enhances the fax quality based on the type of...

Page 212: ...ot send a color fax using this feature Delay Send Sets your machine to send a fax at a later time when you will not be present see Delaying a fax transmission on page 270 You cannot send a color fax u...

Page 213: ...is started It is useful for accessing a PABX exchange ECM Mode Sends faxes using error correction mode ECM to makes sure the faxes are sent smoothly without any error It may take more time Fax Confirm...

Page 214: ...n your country Using this feature the system will not accept faxes sent from remote stations whose numbers are stored in the memory as junk fax numbers This feature is useful for blocking any unwanted...

Page 215: ...display depending on options or models If so it is not applicable to your machine see Menu overview on page 30 To change the menu options Press fax Menu Fax Setup Change Default on the control panel I...

Page 216: ...email on page 260 FTP Feature FTP Sets scan destination to an FTP server You scan the originals and send the scanned image to an FTP server see Scanning to FTP SMB server on page 261 SMB Feature SMB S...

Page 217: ...originals in PDF and several originals are scanned as an each individual PDF file Multi Page TIFF Scans originals in TIFF Tagged Image File Format but several originals are scanned as one file Single...

Page 218: ...f the paper 2 Sided Rotated 1 Sided For originals that are printed on one side only 2 Sided For originals that are printed on both sides 2 Sided Rotated For originals that are printed on both sides bu...

Page 219: ...the machine does not support Unknown could be printed instead of the characters fonts in the report PDF Encryption Encrypts the PDF files when you scan the originals in PDF format Select On to encryp...

Page 220: ...T socket on the back of your machine You can receive a fax from someone you are talking to on the extension telephone without going to the fax machine 9 is the remote receive code preset at the factor...

Page 221: ...from the power saving mode with the following actions loading paper in a tray opening or closing the front cover pulling a tray out or pushing a tray in connecting a USB memory device only for the mo...

Page 222: ...during tray switching This setting works for copy or print jobs It doesn t affect fax jobs Item Description Toner Save Activating this mode extends the life of your toner cartridge and reduces your co...

Page 223: ...rce On Forced SetstheEcomodeonwith password If a user wants to turn the Eco mode on off the user needs to enter the password Select Template Selects the eco template set from the SyncThru Web Service...

Page 224: ...argin Sets the top margin Left Margin Sets the left margin Emulation Margin Sets the paper margins for emulation print page Top Margin Sets the top margin Left Margin Sets the left margin MP Tray Sets...

Page 225: ...et to Comm which means the speaker is on until the remote machine answers You can adjust the volume level using On Hook Dial You can adjust the speaker volume only when the telephone line is connected...

Page 226: ...work connection and configuration PCL Font List Prints the PCL font list PS Font List Prints the PS PS3 font list EPSON Font Prints the EPSON font list KSC5843 Font Prints the KSC5843 font list KSC589...

Page 227: ...on page 90 Imaging Unit Low Alert Customizes the level to alert toner low or toner empty Serial Number Shows the machine s serial number When you call for service or register as a user on the Samsung...

Page 228: ...on page 158 There are lots of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see...

Page 229: ...ocol settings SNTP synchronizes the clocks of the computer systems through the Internet NTP so there would not be a time difference when exchanging data Turn the power off and on after you change this...

Page 230: ...age 30 To change the menu options Press Menu Job Management on the control panel Item Description Active Job Shows the print job lists that are waiting to be printed Stored Job Shows the print job lis...

Page 231: ...plicable to your machine see Menu overview on page 30 To change the menu options Insert a USB memory device into the USB memory port on your machine and then press Direct USB Item Description USB Prin...

Page 232: ...ng features Altitude adjustment 233 Storing email address 234 Entering various characters 236 Setting up the Address Book 238 Registering authorized users 242 Printing features 243 Scan features 258 F...

Page 233: ...set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode DeviceSettings see Devic...

Page 234: ...peed No and enter e mail address and fax number If you need to set SMB or FTP sever information check SMB or FTP and set the information 4 Click Apply If you make a group 1 Click Address Book Group Ad...

Page 235: ...Select scan Address Book Search Send Select an address group ID on the control panel Or select Scan to Address Book Search Send Select an address group ID on the control panel 2 Enter the first few le...

Page 236: ...6 labeled with MNO Each time you press 6 the display shows a different letter M N O m n o and finally 6 To find the letter that you want to enter see Keypad letters and numbers on page 236 You can en...

Page 237: ...cial Features 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 _ These symbols are available when you type for network authentication These symbols are available when you type for network authentication Key As...

Page 238: ...number you want and press OK 5 Press Stop Clear button or home icon to return to ready mode 6 Using speed dial numbers When you are prompted to enter a destination number while sending a fax enter the...

Page 239: ...name to put in the group 4 Select the name and number you want and press OK 5 Select Yes when Add appears 6 Repeat step 3 to include other speed dial numbers into the group 7 When you have finished se...

Page 240: ...name MOBILE press the 6 button which is labeled with MNO 4 Press Stop Clear button to return to ready mode 11 Exporting Address Book This feature may not be available depending on model or optional g...

Page 241: ...t use duplicate numbers Only numbers are allowed User Name This field is not mandatory You can enter up to 64 byte in UTF 8 in not allowed Fax This field is not mandatory You can enter up to 40 byte u...

Page 242: ...the upper right of the SyncThru Web Service website 3 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 4 Cli...

Page 243: ...ght click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printin...

Page 244: ...stall optional memory when an XPS job does not print because the printer is out of memory For models that provide XPS driver from the Samsung website http www samsung com find your product Support or...

Page 245: ...may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button...

Page 246: ...or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you sel...

Page 247: ...s Reverse Double Sided Printing Check this option to reverse the print order when duplex printing This option is not available when you use Double sided Printing Manual Paper Options Changes the size...

Page 248: ...lect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you...

Page 249: ...u want to use If you have stored the overlay file you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears...

Page 250: ...confidential documents You need to enter a password to print Store Select this setting to save a document in the mass storage device without printing Store and Print This mode is used when printing an...

Page 251: ...nt job Group permission If you check this option only groups with group permission can start a print job Click the question mark from the upper right corner of the window and click on any option you w...

Page 252: ...t a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions...

Page 253: ...ich pages to print 6 Click Print Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which...

Page 254: ...menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both s...

Page 255: ...printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing see Features by models on page 7 Printing files You can...

Page 256: ...on the job list Classes Shows the class that your machine is in Click Add to Class to add your machine to a specific class or click Remove from Class to remove the machine from the selected class 4 Cl...

Page 257: ...of paper to save paper Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Multiple...

Page 258: ...rom the control panel Then the scanned data will be stored in the connected computers My Documents folder see Basic Scanning on page 62 TWAIN TWAIN is one of the a preset imaging applications Scanning...

Page 259: ...ings related to image altering 5 Press Save OK 23 Scanning from network connected machine This feature is not available for the machine that does not support the network interface see Rear view on pag...

Page 260: ...Scanning to email This feature may not be available depending on model or optional goods see Features by models on page 7 Setting up an email account 1 Access the SyncThru Web Service see Using SyncTh...

Page 261: ...elect the file format to scan and press OK 7 Enter the SMTP server login name and password 8 The machine begins scanning and then sends the email 25 Scanning to FTP SMB server This feature may not be...

Page 262: ...the specified server 26 Scanning to WSD Scans the originals and saves the scanned data on a connected computer if the computer supports the WSD Web Service for Device feature To use the WSD feature yo...

Page 263: ...to WSD on the control panel If you see Not Available message check the port connection Or check the printer driver for WSD is correctly installed 4 Select your computer name from Destination List 5 S...

Page 264: ...nning preferences and click Preview to see your preferences affect the picture 7 Scan and save your scanned image 29 Scanning with Samsung Easy Document Creator Samsung Easy Document Creator is an app...

Page 265: ...e a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 3 Start Applications and click Image Capture If No Image Cap...

Page 266: ...ng does not operate in Image Capture update Mac OS to the latest version For more information refer to the Image Capture s help You can also scan using TWAIN compliant software such as Adobe Photoshop...

Page 267: ...eder see Loading originals on page 49 7 From the Scanner Properties window click Preview 8 The document is scanned and the image preview appears in the Preview Pane 9 Drag the pointer to set the image...

Page 268: ...Scan features 268 4 Special Features Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image...

Page 269: ...Redial Term you want 3 Select the option you want 33 Redialing the fax number 1 Press Redial Pause button on the control panel 2 Select the fax number you want Ten recently sent fax numbers with ten...

Page 270: ...window will be displayed It may look slightly different depending on your application 3 Select Samsung Network PC Fax from the Print window 4 Click Print or OK 5 Enter the recipients numbers and sele...

Page 271: ...check the list of delayed fax jobs Press Menu System Setup Report Fax Scheduled Jobs on the control panel Canceling a reserved fax job 1 Press fax Menu Fax Feature Cancel Job on the control panel 2 Se...

Page 272: ...e received or sent fax to other destination by a fax an email or a server If you are out of office but have to receive the fax this feature may be useful Though you sent or received a color fax the da...

Page 273: ...t the back is rotated 180 To use 2 Sided and 2 Sided Rotated load the originals on the DADF If the machine cannot detect the original on the DADF it automatically changes the option to 1 Sided 3 Press...

Page 274: ...Hook Dial and then Start button Ans Fax Is for when an answering machine is attached to your machine Your machine answers an incoming call and the caller can leave a message on the answering machine I...

Page 275: ...ing machine with the fax machine Otherwise the outgoing message from the answering machine will interrupt your phone conversation 44 Receiving faxes with an extension telephone When you are using an e...

Page 276: ...hat the machine answers with a fax tone Then have a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugge...

Page 277: ...FaxSetup Receiving DuplexPrint on the control panel Off Prints in Normal mode Long Edge Prints pages to be read like a book Short Edge Prints pages to be read by flipping like a note pad 3 Press OK 4...

Page 278: ...et the ID and password to restrict the user s access and also set the maximum number of simultaneous users 49 Creating a shared folder 1 Open the Windows Explore window from the computer 2 Enter the p...

Page 279: ...roperties or Preferences 5 Click the each tab then select Print Mode 6 Select the option you want see Understanding special printer features on page 245 7 Select OK 52 From the control panel If your m...

Page 280: ...Features File Policy You can choose the file policy for generating file name before you proceed with the job through optional memory If the optional memory already has the same name when you entered a...

Page 281: ...sing management tools 282 Easy Capture Manager 283 Samsung AnyWeb Print 284 Easy Eco Driver 285 Using SyncThru Web Service 286 Using Samsung Easy Document Creator 289 Using Samsung Easy Printer Manage...

Page 282: ...ndows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driv...

Page 283: ...ws OS users only This feature may not be available depending on model or optional goods see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen k...

Page 284: ...ng on model or optional goods see Software on page 7 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Downlo...

Page 285: ...ting To use this application Start Easy Eco Driver before printing job checkbox in the printer properties should be checked Easy Eco Driver also allows you to do simple editing such as removing images...

Page 286: ...in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the...

Page 287: ...ng 802 1x and Authentication servers User Access Control Classifies users into several groups according to each user s role Each user s authorization authentication and accounting will be controlled b...

Page 288: ...ironment go to Settings Network Settings Outgoing Mail Server SMTP to configure network environment before setting e mail notification 4 Select Enable check box to use the E mail Notification 5 Click...

Page 289: ...eatures below Image Scanning Use for scanning single or mulitple pictures Document Scanning Use for scanning documents with text or text and images Text Converting Use for scanning documents that need...

Page 290: ...r interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 5 Understanding Samsung Easy Printer...

Page 291: ...ary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to chan...

Page 292: ...o PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving...

Page 293: ...d automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on...

Page 294: ...pplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the...

Page 295: ...rom the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Sams...

Page 296: ...k on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to...

Page 297: ...this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings Th...

Page 298: ...ing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set...

Page 299: ...for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience...

Page 300: ...ng Printer Experience 300 5 Useful Management Tools 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option i...

Page 301: ...age 154 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 11 Opening Unified Driver Configurator 1 Double click the...

Page 302: ...ied Driver Configurator 12 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine i...

Page 303: ...default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Cla...

Page 304: ...rts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases...

Page 305: ...oblems 307 Printing problems 308 Printing quality problems 312 Copying problems 320 Scanning problems 321 Faxing problems 323 Operating system problems 325 For errors that occur during the wireless so...

Page 306: ...ns from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too...

Page 307: ...ems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity suppl...

Page 308: ...the toner cartridge see Replacing the toner cartridge on page 81 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 81 If a system er...

Page 309: ...ting preferences on page 53 Select the correct paper source See the printer driver help screen see Using help on page 54 A print job is extremely slow The job may be very complex Reduce the complexity...

Page 310: ...he board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file...

Page 311: ...paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 53 The printed billing paper is curled The paper type setting does not match Change the printer o...

Page 312: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 313: ...processes can cause some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see...

Page 314: ...rrect the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental condition...

Page 315: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 53 If background scatter covers the e...

Page 316: ...roperly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and qu...

Page 317: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 91 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 318: ...as within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizonta...

Page 319: ...references click the Paper tab and set type to Thin see Opening printing preferences on page 53 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Yo...

Page 320: ...n the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humi...

Page 321: ...er cable with a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting in the application you want to use to make certain that the sc...

Page 322: ...a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improp...

Page 323: ...or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative see Available maintenance parts on page 76 Faxes ar...

Page 324: ...aper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store th...

Page 325: ...meout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed...

Page 326: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 327: ...color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 5...

Page 328: ...nly one of them at a time is allowed to gain control over the device The other user will encounter device busy response This usually happens when starting a scan procedure An appropriate message box a...

Page 329: ...plexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software applica...

Page 330: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004...

Page 331: ...www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com Country Region Customer Care Center WebSite FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0...

Page 332: ...www samsung com Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 72...

Page 333: ...m Country Region Customer Care Center WebSite PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 www samsung com ph POLAN...

Page 334: ...Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 0266 026 066 www samsung com Country Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www samsung com THAIL...

Page 335: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 336: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 337: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 338: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 339: ...otating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology relat...

Page 340: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 341: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 342: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 343: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 344: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 345: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 346: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 347: ...py general setup 207 copying basic copying 58 reducing or enlarging copies 59 D default settings tray setting 47 device options 85 direct printing utility 252 driver installation Unix 167 E easy docum...

Page 348: ...13 general settings 220 glossary 335 google cloud printing 202 I id copy 60 J jam clearing jam 100 tips for avoiding paper jams 99 L LCD display browsing the machine status 207 210 211 215 217 225 Li...

Page 349: ...onfiguration 170 SetIP program 158 159 160 191 wired network setup 158 wireless network setup 173 n up printing Mac 253 O optional tray 75 loading paper 39 ordering 75 output support 48 overlay printi...

Page 350: ...lity problems 312 scanning problems 321 R rear view 21 regulatiory information 135 reports machine information 207 208 211 213 214 218 221 225 226 resolution faxing 65 S safety information 14 symbols...

Page 351: ...nector 75 setting the paper size and type 47 U understanding the status LED 117 UNIX driver installation for network connected 167 printing 256 Unix system requirements 133 USB 231 USB cable driver in...

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Samsung SL-M3870FW, User Manual

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