OfficeServ 7070 System Description/Ed.02OfficeServ 7070 System Description/Ed.02
© SAMSUNG Electronics Co., Ltd.
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Voice Prompted Programming
From any touch-tone phone in the world an administrator can record custom prompts, add,
delete, or modify mailboxes, and change scheduled modes.
Announcement Studio
Using this function, the user can record the greeting announcement used by the system
again, or edit it.
4.3.6 Voice Form Questionnaire Features
This feature allows the Voice Mail to be used to conduct surveys or collect a response to a
pre-programmed questionnaire. Answers are collated and stored in a specific mailbox, or
the answers may be split into many different mailboxes.
Voice Form
The voice form is a function that collects and distributes information. This allows an
organization to collect specific information efficiently. The organization creates a series of
queries designed to induce a certain form of answer from the caller, called a ‘script’.
A query which has an answer becomes a voice query. And a complete set of queries
composes a voice form. The answers generated during the talking are collected into one or
more messages and they are sent to the specified recording mailbox.
The specified receiver of these messages checks, stores, and receives them with the ability
to use the complete voice mail functions. Because the voice form questionnaire function is
a required part of the VM, a list of the callers related to a voice form questionnaire is sent
to a part or all of the system resources.
Playback Header Prompt
Each response recorded by a caller in a Voice Form session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription
of caller responses by providing reference markers within the caller’s total response.
With playback headers, when a caller skips a question, the transcriber does not lose his
place within the composite Voice Form message.
Multiple Response
Caller responses during a Voice Form session can be routed to multiple mailboxes.
Any part of a caller’s response may be distributed among several mailboxes.
For example, a Voice Form session might be designed to process customer orders.
Portions of the caller’s responses could be sent to an accounting mailbox for credit
approval while the rest of the responses are routed to a shipping department mailbox to
expedite the order.
