CHAPTER 4.
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4.3.3 Access Manager
The Access Manager can decide whether to allow a caller to access an individual user.
Using the Access Manager, this can be set so that the user’s extension number does not ring.
Another option is to search for a call before the phone system answers it or connects it to
another extension number. All of these conditions can be set for a specific period of time.
The VM can enable the ‘Find Me’ function to access the users located in various places.
Call Blocking
While a subscriber has call blocking set active, the OfficeServ 7070 Voice Mail does not
attempt to transfer a caller to the subscriber’s extension. Instead, it immediately plays the
subscriber’s Call Blocking Greeting-if recorded. If the Call Blocking Greeting is not
recorded, OfficeServ 7070 Voice Mail plays the subscriber’s Primary No-Answer Greeting
- if recorded. When that greeting is not recorded, OfficeServ 7070 Voice Mail advises the
caller that the called party is not available and offers to the caller additional options.
A subscriber sets Call Blocking active through Access Manager Services.
After activating Call Blocking, the subscriber is prompted to indicate how long blocking is
to remain active. This feature can be activated for a number of hours, 1 to 9, for the end of
the current business day, for the beginning of the next business day, for a day of the
coming week, for Monday through Sunday, for a specific date, for hour and minute, or
until further notice.
Call Forwarding
Forward All Calls allows a subscriber to have their incoming calls answered by an associate
at another internal extension-it is not used to forward calls to an external telephone number.
To have calls connected an external number, the subscriber use the Designated Location
Service.
When calls are forwarded to another associate’s extension, a caller entering the forwarder’s
extension number will immediately hear ‘Transferring to ‘Called Party’s Name’.
Calls are being forwarded to ‘Associate’s Name’. If the associate answers the call, the
associate will be prompted as to who the call is forwarded from. This feature can be activated
for a number of hours, 1 to 9, for the end of the current business day, for the beginning of
the next business day, for a day of the coming week, for Monday through Sunday, for a
specific date, for hour and minute, or until further notice.
Day/Night Personal Greeting
The Night Personal Greeting works in conjunction with the subscriber’s Weekly Availability
Schedule. During the defined availability period the OfficeServ 7070 Voice Mail will
automatically play the Primary No-Answer Greeting to callers, unless the subscriber is
busy on another call and has recorded a Busy Greeting or Call Blocking is set active, and a
Call Blocking Greeting is recorded.
During the time periods a subscriber is not scheduled available to take calls, and does not
have Call Blocking activated, OfficeServ 7070 Voice Mail plays the subscriber’s Night
Greeting if recorded.
