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54

Troubleshooting tips

English

A

ppendix

It the unit has some problem to work properly, error codes will be displayed on the wired remote controller. 
The following table describes the explanation of the error codes.

Display

Explanation

Short- or open-circuit error of the room temperature sensor of the Zone 2 indoor 
unit (detected only when the room thermostat is used)
Short- or open-circuit error of the room temperature sensor of the Zone 1 indoor 
unit (detected only when the room thermostat is used)
Wired remote controller thermistor SHORT or OPEN

Zone1 Water Outlet Themistor SHORT or OPEN

Zone2 Water Outlet Themistor SHORT or OPEN

Water Inlet thermistor SHORT or OPEN

PHE Outlet thermistor SHORT or OPEN

Water Outlet thermistor SHORT or OPEN

Water TANK thermistor SHORT or OPEN

Mixing Valve thermistor SHORT or OPEN

3

G3 KIT

3-Way V/V

Backup  

heater (2kW)

PWM 

Pump

E901

HX_PHE

kуΧɇ͝ϑ̈ͱ͝Ǥʪϑϑʪ̷࣍ߩø࣎

Flow 

sensor

Pressure 
Relief v/v

Air Vent

Manometer

Water in

Water out

Temperature &  

pressure relief valve

T_tank

Drain(Tundish)

T_w3

T_w2

T_w1

T_eva 

out

T_eva 

in

Booster 

heater (3kW)

E902

E903

E904

Wired 

remote 

controller 

thermistor 

E653

Water tank 

thermistor 

E904

Troubleshooting tips

Summary of Contents for MWR-WW10N

Page 1: ...ump Usermanual Wired remote controllerMWR WW10N Control Kit MIM E03CN Thank you for purchasing this Samsung Product Before operating this unit please read this user manual carefully and retain it forf...

Page 2: ...ving Operation 10 Energy Saving Operation 10 Setting schedule 10 Energy 11 TDM Time Division Multi Variables TDM product Only 12 Setting Options 13 Setting Options 13 How to set the Options 13 Current...

Page 3: ...posal please separate these items from othertypes of waste and recycle them responsiblyto promote the sustainable reuse of material resources Household users should contact eitherthe retailerwhere the...

Page 4: ...in problems with the product electric shock or fire Do not install this appliance neara heater inflammable material Do not install this appliance in a humid oily ordusty location in a location expose...

Page 5: ...ce in this state can cause electrical shock fire ordamage to the product Do not attempt to repair disassemble ormodifythe product yourself Failing to do so may result in electric shock fire product ma...

Page 6: ...r the Heat mode colder outdoor temperatures will result in warmerwater Cool mode You can adjust cooling temperature as you like with the Cool mode to cool indoor place When selecting the Heat mode dur...

Page 7: ...he temperature sensor of hot water tank When the Cool Heat mode and the DHW mode are selected at the same time the Cool Heat mode and the DHW mode will operate alternately power for the DHW mode canno...

Page 8: ...ng the or button NOTE When the Reference temperature to control is Water Outlet you can set the temperature only forWater Outlet When the Reference temperature to control is Indoor you set the tempera...

Page 9: ...duced with the Quiet mode NOTE When setting the Quiet mode through a contact from the outdoor unit or setting the Quiet Mode Automatic Time in the service mode using the wired remote controller the mo...

Page 10: ...e scheduled day and time The scheduling is possible on the weekly basis You can set the values for day time operation On Off scheduled units operation state operation mode desired temperature Yearly S...

Page 11: ...y Energy Usage Monthly Energy Usage Yearly Energy Usage Energy Usage over Last Year and Operation Time in graph format NOTE For accuracy of operation time use the DMS time Energy Setting Target Energy...

Page 12: ...ling performance even though there are A2A s continuous operation demands Non priority minimum operation time at FSV 5033 0 FSV 5032 Default 5 min Range 3 60 min in this minimum time the outdoor machi...

Page 13: ...de Language Differs depending on the language Firstvalue forthe language pack Daylight Saving Time Daylight Saving Time ON OFF OFF Unit Day Week Week Month Januaryto December Mar Week 1st to 4th F fin...

Page 14: ...e Time Format 12 Hour 24 hour 12 Hour Hour Minute AM PM 0 to12 0 to 60 AM PM PM12 Hour00 Minute Reset Remote Controller Display Setting Brightness 10 to100 100 Screen Saver Timer 10 to 60 seconds 30se...

Page 15: ...ton to select User mode and then press the button 4 Press the or button to select Wired remote controller and then press the button 5 Press the or button to select Current time and then press the butt...

Page 16: ...rs 3 See the list of additional functions for the Wired Remote Controller on the next page and then select the desired menu Once you have entered the setting screen the current setting appears Refer t...

Page 17: ...9 Last Inspection Year Month Day Installation Data Year Month Day Quiet Mode Automatic Time Enable Disable Disable Entry time to Exit time PM 10 00 AM 06 00 Indoor Zone Option Cool Heat Selection Cool...

Page 18: ...OFF BSH ON OFF Flow sensor lpm Inverter Pump 0 100 EEV Step 0 2000Step Thermostat 1 ON OFF Thermostat 2 ON OFF DHW Thermostat ON OFF Connection Information Number of Connection 0 to 16 View Master In...

Page 19: ...Version Modified date Touch Code Touch IC code Program Version Modified date Graphic Image Graphic image code Program Version Modified date Reset All Service Modes Erase All Service mode data Initiali...

Page 20: ...Temperature IndoorAmbient Temp Temperature IndoorAmbient Temp Zone 2 Temperature Water Outlet Temp Zone 1 Temperature Water Outlet Temp Zone 2 Temperature Thermostat 1 Zone 1 Heat Cool Thermostat 2 Zo...

Page 21: ...nit Installation Option 1 2 Installation Option 2 2 MCU Port MCU address 00 to 15 MCU Port A to F 1 Power Master Reset is a setting needed to supply optimized power to wired remote controllerwhen mult...

Page 22: ...2 12 22 34 03 3 13 19 23 35 04 4 14 20 24 36 05 5 15 21 25 37 06 6 16 22 26 07 7 17 23 27 39 24 40 09 9 19 25 29 41 0A 10 1A 26 2A 42 0B 11 1B 27 2B 43 0C 12 1C 2C 44 0D 13 1D 29 2D 45 0E 14 1E 30 2E...

Page 23: ...g Value in the Service mode 3 Press the or button to select FSV Upload Download NOTE Upload Uploads the FSV data of the Hydro unit to the SD card Download Downloads the FSV data of the SD card to the...

Page 24: ...ing Water Out Room DHW Tank The values in the following table are just examples foryour understanding MainMenu Code Menu Function Sub Code MODELCODE AE200 260 RNW MODELCODE MIM E03CN SettingStandard S...

Page 25: ...erature within the range U U Space Heating U U With this default FSV settings user can change the target water outlet temperature within the range U U With this default FSV settings user can change th...

Page 26: ...ng UFHs Max Point 1 1 2021 40 17 65 40 17 65 Min Point 2 1 2022 25 17 65 25 17 65 Waterout Temperaturefor WL2Heating FCUs Max Point 1 1 2031 50 17 65 50 17 65 Min Point 2 1 2032 35 17 65 35 17 65 Heat...

Page 27: ...ns respectively Upper limit 1 U Lower limit 2 U With this default settings the water outlet temperature by heating water law can be changed within Type of water law for according to heating devices fl...

Page 28: ...061 to 0 for disabling it If set to 2091 2092 1 the compressor can be turned on or off only by the thermostat If set to 2091 2092 2 4 the compressor can be turned on or off by the thermostat or accord...

Page 29: ...densation when the outlet water temperature is below16 C Therefore FCU should secure minimum value for the flow rate Thermostat 2 which controls FCU has the priority for operation modes and the discha...

Page 30: ...Operating Time 1 min 3024 5 1 20 5 1 20 Max Operating Time 5 min 3025 30 5 95 30 5 95 Operation Interval 0 5 hour 3026 3 0 5 10 3 0 5 10 Booster Heater On Off 3031 1 On 0 Off 1 1 On 0 Off 1 DelayTime...

Page 31: ...DHWApplication The FSV 3011 in the wired remote controller should be set to 1 or 2 to use DHW function If FSV 3011 is set to 1 the DHW operation starts based on the thermo on temperature If FSV 3011...

Page 32: ...V 3024 minimum Space heating operating time Default 5 min Range 1 20 min 3025 maximum DHW time Default 30 min Range 5 95 min 3026 maximum space heating operation time Default 3 hour Range 0 5 10 hour...

Page 33: ...s an additional heat source for DHW tank Booster heater startup delay timer In case of DHW request this timerwill delay the operation of booster heater compared to heat pump FSV 3032 Default 20 min Ra...

Page 34: ...ater t HP BH HP TBH OFF THP MAX THP OFF THP ON TBH ON TU ON ON OFF OFF MAX t Thp Thp HP BH OFF ON 3033 3022 3023 A A Disinfection Function The FSV 3041 should be set to 1 On Default to use disinfectio...

Page 35: ...olar panel and heat pump are able to operate simultaneously by setting value FSV 3061 1 When using DHW thermostat set the FSV 3061 2 Zone 1 and 2 valve always keep open except DHW mode in ON when the...

Page 36: ...14 35 35 14 35 Backup Heater On Off 4021 0 No 0 2 0 No 0 2 BUH BSHPriority 1 4022 2 BSH 0 Both 2 BSH 0 Both 0 2 BSH Coldweather compensation 4023 1 Yes 0 No 1 1 Yes 0 No 1 ThresholdTemp 1 A 4024 0 25...

Page 37: ...heater is used To compensate the lowered heat pump heating performance undervery cold weather conditions the FSV 4023 should be set to 1 On Default The threshold temperature to use backup heater for...

Page 38: ...2 Inverter pump use Output 70 FSV 4051 0 Inverter pump Not use FSV 4052 is for adjusting temperature difference between Tw2 and Tw1 NOTE Tw1 Inlet Water Temp Tw2 Discharge Water Temp Tw3 Backup Heate...

Page 39: ...30 30 WaterOut Temperature forHeating 1 A 5013 15 15 55 15 15 55 RoomTemperaturefor Heating 1 A 5014 16 16 30 16 16 30 CoolingWL1Temp 1 A 5015 25 5 25 25 5 25 CoolingWL2Temp 1 A 5016 25 5 25 25 5 25...

Page 40: ...p 1 5094 0 0 1 N A N A N A Others Code 50 Outing Mode All the target temperatures space heating and cooling water law DHW Room temperature are set to the values defined in the above table under the ho...

Page 41: ...Permitted 1 Permitted Forced off Forced off 2 Forced off Forced off Permitted 3 Forced off Forced off Forced off Applying the control when powervoltage of input contact is high is default According t...

Page 42: ...saving by using the solar energy same time FSV 0 1 Disable Default Activation NOTE Except for how water mode This function is activated only for the outing mode A U A A A U A A A Hot watermode Thermo...

Page 43: ...mal operation It is equally applied both heating and hot water mode U The heating and hot water setting temperature are set by the FSV setting value Heating mode Room sensor setting Current setting va...

Page 44: ...ax 1051 50 40 75 1 C Min 1052 35 30 40 1 C WaterLaw Auto heating ambient temperature Max 2011 10 20 5 1 C Min 2012 15 10 20 1 C Temperature of auto heating leavingwater WL1 Floor Max 2021 45 35 50 1 C...

Page 45: ...y 4011 0 Hot water 0 1 Heating Heating priority 4012 0 15 20 1 C Heating Off 4013 35 14 35 1 C Others Outing mode Temperature of cooling wateroulet 5011 25 5 25 1 C Room Temperature of cooling Mode 50...

Page 46: ...ail Code Main sub menu Basic Min Max Step Unit Remote controller Temperature of general cooling leavingwater Max 1011 1 C Min 1012 1 C General indoorcooling temperature Max 1021 1 C Min 1022 1 C Tempe...

Page 47: ...er Operation 3031 1 On 0 Off 1 Delayed time 3032 20 20 95 5 min Overshoot 3033 0 0 4 1 C Disinfection Operation 3041 1 Yes 0 No 1 Operation interval 3042 Fri 5 Sun 0 AllDay 7 day Start time 3043 23 0...

Page 48: ...erature limits for Heating Water out Room Cooling Water out room DHW Tank mode 1011 Maximum Value of cooling leaving water temperature setting in wired remote controller 1012 Minimum Value of cooling...

Page 49: ...nal thermostat in user s system 0 Disabled 1 Turn on or off the device using the thermostat 2 Turn on or off the device in connection with the thermostat and discharged water temperature settings Disc...

Page 50: ...esday Wednesday Thursday Friday Saturday AllDay 0 1 2 3 4 5 6 7 3043 Starting time hour 3044 Target tank temp 3045 Duration time After reaching the target temperature 3046 Maximum duration of disinfec...

Page 51: ...temperature setting when Outing function is on A function is on 5019 Value of DHW tank s temperature setting 5021 Offset temperature setting when Economic DHW operation is on During Economic DHW opera...

Page 52: ...it is very important NOT TO SWITCH OFF THE POWER SUPPLY towards the unit Switching off the power supply stops the automatic repetitive movement of the motor in order to prevent it from getting jammed...

Page 53: ...r heater if the outdoor unit malfunctions Enabling the function Turn off the Control kit Dip S W 2 and then turn the power off and on Disabling the function Turn on the Control kit Dip S W 2 and then...

Page 54: ...thermostat is used Wired remote controller thermistor SHORT or OPEN Zone1 Water Outlet Themistor SHORT or OPEN Zone2 Water Outlet Themistor SHORT or OPEN Water Inlet thermistor SHORT or OPEN PHE Outl...

Page 55: ...and the Hydro unit Tracking error between remote controller and the Hydro unit Memory EEPROM Read Write Error Wired remote controller data error E601 E604 E654 MEMORY EEPROM Read Write Error Wired con...

Page 56: ...s ON Starting in case of low flow rate in 15 sec during water pump signals is ON After starting Normal flow rate error in case of normal flow rate in 10min during water pump signal is OFF E911 Water p...

Page 57: ...in Hydro Unit Ourdoor Unit 203 Communication error between INVERTER and MAIN MICOM 4 min Outdoor Unit 221 Outdoor Unit air temperature sensor error Outdoor Unit 231 Condenser temperature sensor error...

Page 58: ...590 Inverter EEPROM Checksum error Outdoor Unit 601 Communication error between the Hydro Unit and wired remote controller Hydro Unit 604 Communication tracking error between the Hydro Unit and wired...

Page 59: ...er pump signals is ON After starting Hydro Unit 912 Normal flow rate error in case of normal flow rate in 10min during water pump signal is OFF Hydro Unit 916 Mixing valve sensor error Hydro Unit 919...

Page 60: ...samsung com at support SWITZERLAND www samsung com ch support German www samsung com ch_fr support French HUNGARY www samsung com hu support CZECH www samsung com cz support SLOVAKIA www samsung com s...

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