Maintenance, Troubleshooting and Endnotes 4-8
Movie list isn’t updating
(Continued from previous page.)
What’s wrong
The movie list is not updating.
How to fix it
Force MovieBeam to “phone home” as described
on p. 3-30.
It’s a good idea to always keep the MovieBeam
receiver connected to both power and the phone
line. If the receiver hasn’t dialed in for more than 2
weeks, force a dial in as described on p. 3-30.
If you have watched five movies and MovieBeam
hasn’t dialed in, force a dial in as described on p. 3-
30.
Account info
What’s wrong
I rented something but it doesn’t
appear in my rental history.
How to fix it
The rental history is available from the Help and
Account Info screen. It lists up to 45 rentals and
includes the title, rating, price, and the date and time
a movie was rented, and your time zone.
If you recently cleared your rental history you may
not see a listing of a previous rental. However,
you can also check your account online at
www.MovieBeam.com/MyAccount. The account
information on the website may lag the history in the
MovieBeam receiver by as much as two weeks. If you
cleared the history before the receiver has phoned
home, the account information on the website will
be complete only after the receiver dials in.
(Continued on next page.)
