Maintenance, Troubleshooting and Endnotes 4-6
Phone
What’s wrong
The MovieBeam receiver can’t call
out.
How to fix it
Be sure the receiver is connected to a phone line as
described on p. 1-6.
If you have DSL and the receiver is plugged into
a phone line without a filter, connect the splitter
provided with your MovieBeam receiver to the
phone outlet with a DSL filter on it. Plug one
phone cable into your phone and the other into the
receiver. Refer to p. 1-6.
A dialing prefix may be needed. Refer to the
instructions on p. 3-30 to force a dial in.
I forgot my passcode
What’s wrong
I set a passcode and can’t
remember it.
How to fix it
Once a passcode has been set, you will not be able
to watch movies above a certain rating or exceed a
spending limit without entering it.
If you have forgotten your passcode, go to the “My
Account” section on the MovieBeam website to clear
it. You can also call
1-866-865-1500 and our customer service agents will
be happy to assist you. Remember that once you
clear your passcode on the web or over the phone,
you must go to the Settings screen to force a dial in.
