Finishing Setup, Renting and Watching Movies 3-23
If you forget your passcode
If you forgot your passcode, try entering it again. If the “incorrect passcode” message
displays again, you can either clear it by accessing the “My Account” section online at
www.MovieBeam.com or by contacting Customer Service at 1-866-865-1500.
The customer care representative will remove the forgotten passcode. Because the passcode
is cleared through the phone line, the customer service representative will ask you to select the
“Account Dial In” option on the Forgot Passcode screen after you finish your call or after you clear
the passcode online.
Clearing a passcode
Choosing Clear Passcode on the Parental Controls screen removes all parental controls if you
decide not to use them anymore.
