Maintenance, Troubleshooting and Endnotes 4-7
Can’t find a movie
What’s wrong
The movie I want to watch is not
available.
How to fix it
Movies come and go. For most movies, guaranteed
availability dates are shown on the movie page. Be
sure to check the availability.
Can’t view a movie
What’s wrong
The movie I want to watch is not
available.
How to fix it
Movies come and go. For most movies, guaranteed
availability dates are shown on the movie page. Be
sure to check the availability.
A passcode may have been set which prevents the
viewing of movies of a specified rating. Enter the
passcode as described on p. 3-21.
If you have forgotten your passcode, go to the “My
Account” section on the MovieBeam website to
clear it. You can also call 1-866-865-1500 and our
customer service agents will be happy to assist you.
Remember that once you clear your passcode on the
web or over the phone, you must go to the Settings
screen to force a dial in.
Movie list isn’t updating
What’s wrong
The movie list is not updating.
How to fix it
Movies come and go. If the list of available movies
doesn’t change within 7 to 10 days, check your
antenna signal as described on p. 3-11.
(Continued on next page.)
