Samson series 43, Translation Of Original Instructions

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EB 2430 EN 12-1
Repairs
12 Repairs
If the control thermostat does not function
properly according to how it was originally
configured or does not function at all, it is
defective and must be exchanged.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
u
www.
samsongroup.com > Service & Support >
After-sales Service.
2. Send an e-mail
u
retouren@samsongroup.com to
register the return shipment including the
following information:
–
Type
–
Article no.
–
Configuration ID
–
Original order
–
Completed Declaration on
Contamination, which can be
downloaded from our website at
u
www.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the
Declaration on Decontamination) to the
outside of your shipment so that the
documents are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
u
www.samsongroup.com > Service &
Support > After-sales Service.
Note