35
ZetrOZ, Inc.
Product Support
203-349-2798
G. TROUBLESHOOTING
Question or Problem
Solution
5. The Applicator is
Turn off the device. Remove the
sam
Ultrasound Coupling
not staying secured
Bandage from the applicator. Replace with new
sam
during treatment
Ultrasound Coupling Bandage. See section 11.3 for gel cup
application instructions.
6. The Applicators are
The device has entered ‘
sam
Sensing Mode’ (See section
vibrating and red
13.4) Each
sam
Applicator is equipped with closed-loop
continuous temperature monitoring which maintains
treatment site temperatures below 44°C during normal
operation. In the event that the treatment site underneath
the applicator reaches the temperature threshold, the
applicator will pause ultrasound output and vibrate once
with a red LED notifi cation that the device has begun
a cooling or rest cycle.
sam
will automatically resume
treatment with a blue LED notifi cation after the site has
cooled.
Caution:
At no time during treatment should the
applicator be covered by thick insulating material such as
a coat, blanket or sports wrap. This may cause
sam
to
disable and remain disabled throughout the
therapy session.
