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We know that ‘things happen’ which is why we offer
comprehensive repair options for all our terminals,
covering both Long Term Contracts and Purchased
Terminals.

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Sample Sales/Country Fairs/Trading Emergencies and more

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Summary of Contents for EFT930SEM

Page 1: ...EFT930SEM Countertop Terminal Quick Reference Guide...

Page 2: ...etting Up Your Terminal 5 Changing Your Passwords 6 Taking Card Payments 8 Processing a Chip and PIN Refund 10 Processing a Mail Order Customer Not Present CNP Sale 11 Processing a Banking Report 12 T...

Page 3: ...l 2 Telephone Adaptor 3 Telephone Cable RJ11 Cable 4 UK Power Lead 5 Manual Magic Cable attached to terminal 6 One full till roll 7 Any additional accessories you may have ordered If any of these item...

Page 4: ...3 Terminal Layout Printer Feed Function Buttons Keypad Power On Printer Feed Chip Pin Slot Magnetic Strip Enter Back Space Cancel Menu Button Display Date and Time Handset Number Terminal Status...

Page 5: ...o engage the two catches Press the paper feed key when the terminal has powered up Till Roll Text If you wish to amend the till roll text please contact our Technical Helpdesk on 0800 54 24 123 Please...

Page 6: ...secure The terminal will now power up and display this screen Your terminal is now ready to transact 123Send are responsible for the equipment up to but not including your telephone port and will trou...

Page 7: ...Twice Press F3 Due to the recent changes some Acquirers insist the password is amended before the terminal is dispatched If this is the case your new password will be on a compliment slip enclosed wit...

Page 8: ...assword please follow the below instructions Please note your Supervisor Password will remain unchanged TERMINAL DISPLAY DESCRIPTION Press Menu Twice Press F3 Due to the recent changes some Acquirers...

Page 9: ...will make connection to the Acquirers system to obtain an Authorisation code Ensure the card is not removed during this process as it will VOID the transaction The First receipt which the terminal wil...

Page 10: ...een authorised the terminal will display Void Declined or Call Auth Centre Once it has been authorised it will print off a receipt for the customer to sign You must retain this Check the signature Pre...

Page 11: ...p and towards the keypad Key in the amount in pence i e 1545 for 15 45 then press OK The terminal will make connection to the Acquirers system to obtain an Authorisation code Ensure the card is not re...

Page 12: ...rip and is the last 3 digits Key in the numbers from the CARDHOLDER S Postcode i e for HA7 2JE key in 72 then press OK Key in the numbers from the CARDHOLDER S address i e 412 for 4A 12 High Street th...

Page 13: ...eport should be used in conjunction with the Banking report at the end of your trading day to ensure that your takings match those received by your acquirer If the totals do not match please contact y...

Page 14: ...r to pay by some other means and advise them to contact their Card Issuer The selected operation is not allowed for the card presented or the card is faulty Ask the customer to pay by some other means...

Page 15: ...ll be unable to complete the download To rectify this you will need to carry out a TMS call To carry out this function follow the below steps TERMINAL DISPLAY DESCRIPTION Press Menu Press F4 Setup The...

Page 16: ...erminal will display Ready Sometimes you may need to repeat this process if the download fails Simply follow the instructions again If these actions do not resolve the issue contact the Technical Help...

Page 17: ...rom liquids at all times If you only use your terminal sporadically throughout the year then ensure you charge your terminal at least once a month to ensure battery longevity If your terminal is lost...

Page 18: ...gratuity to their bill To enable this feature please call the Technical Helpdesk on 0800 54 24 123 Cash Back Without this enabled you do not have the ability to perform cash back transactions To add t...

Page 19: ...l options press the Menu button once and use the centre button to navigate you way through this menu To gain access to each option simply press OK To access some of the options it requires the Supervi...

Page 20: ...on number First Data Merchant Service Authorisation Number 08442 57 94 00 AIB GB Merchant Services 028 9031 5050 Merchant Helpdesk AIB GB Merchant Services 08457 44 99 44 Auth 24 7 Visa Mastercard Ela...

Page 21: ...800 54 23 123 for further information NEW Release Roaming SIM We offer a range of contract terms to suit your business needs Contracts starting from 12 months to out right purchase options 123Send has...

Page 22: ...Long Term Contracts and Purchased Terminals Repair Options Call free 0800 54 23 123 Contracts starting from just 3 days Exhibitions Live Events Auctions Busy periods Festivals Sample Sales Country Fa...

Page 23: ...mmend 123 Today HOW Go online www 123send net friend Call 0800 54 23 123 Email friend 123send net NEW 25 00 Recommend 123Send and when your friend signs up we ll send you 25 00 conditions apply Refer...

Page 24: ...23 Sales 0800 54 23 123 Technical Helpdesk 0800 54 24 123 123 Send 120 Leman Street London E1 8EU www 123send net Scan this using any QR reader and be connected to the 123Send website...

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