10
Processing a Chip and PIN Refund
TERMINAL DISPLAY
DESCRIPTION
On the Ready screen Press the
Menu
button
once.
Select
F2
for Refunds.
You will be prompted to key in your password
(
You should change this for security purposes
from the default, please see page 6
) Press
OK
once the password is entered.
Insert the Cardholder’s CARD into the reader
with the chip facing up and towards the keypad.
Key in the
amount
in pence
(i.e. 1545 for
£15.45)
then press
OK
The terminal will make connection to the
Acquirers system to obtain an Authorisation
code. Ensure the card is
not
removed during this
process as it will
VOID
the refund.
Once the terminal has got the authorisation from
the acquirers system to complete the refund, the
terminal will prompt you to remove the card.
The first receipt the terminal will print is the
Merchant
copy, retain this and then press
OK
to
print the
Customer
copy.
Terminal is now ready to take the next
transaction
