6
Changing Your Passwords
Supervisor Password
Your terminal has several security features enabled to minimise the risk of fraudulent
transactions/refunds being processed. One such feature is a Supervisor Password which must be
entered when processing refunds and banking reports.
123Send recommend that you change your password upon receipt of your terminal. To change
your password please follow the steps below:
TERMINAL DISPLAY
DESCRIPTION
Press Menu button Twice
Press F3
Due to the recent changes some
Acquirers insist the password is
amended before the terminal is
dispatched. If this is the case your
new password will be on a
compliment slip enclosed with the
terminal. Enter the default password*
Press F2
Press F4
Press F1
Press OK
Press OK
This is now complete.
Please ensure the safekeeping of the password and do not disclose it to anyone outside of your
company. You are able to change your password as many times as you wish.
*If you have forgotten the Supervisor Password please call our Technical Helpdesk on
0800 54 24 123 and they will reset this back to the default password, after verifying your identity.
