13
Troubleshooting
Please read the description below and follow the instructions to try and resolve the issue. If these
do not work then please contact our Technical Helpdesk on 0800 54 24 123.
TERMINAL DISPLAY
DESCRIPTIONS
The terminal is not able to communicate.
Try powering down the terminal and rebooting to try and establish a
connection. Ensure all the cables are plugged in and there are no
loose connections. If this does not work please contact out Technical
Helpdesk on 0800 54 24 123
The card inserted is not configured for the selected transaction type.
Ask the customer to pay by some other means.
The selected operation is not allowed for the card presented, or the
card is faulty. Ask the customer to pay by some other means and
advise them to contact their Card Issuer.
The selected operation is not allowed for the card presented, or the
card is faulty. Ask the customer to pay by some other means and
advise them to contact their Card Issuer.
A referral has occurred. Call the Authorisation Centre on the number
displayed or printed by the terminal for voice authorisation of this
transaction
The card issuer has declined to authorise the transaction, ask the
customer to pay by some other means.
The card presented is a card type that is not supported, or is damaged
and cannot be read by the terminal
You have attempted to perform a transaction but the acquirer has not
set you up for this facility, e.g. Customer Not Present Transaction.
123Send can troubleshoot the equipment provided, however, communication issues can stem from
the telephone line which are the responsibility of the merchant to maintain.
