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12

Processing a Banking Report

 

 
In order to ensure accurate accounts you must carry out banking reports via your terminal on a 
regular basis. This will confirm the amounts processed. Below is a step by step guide on how to 
complete these processes. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 
Reporting 

To ensure the transactions processed by the terminal are being received by your acquiring bank it 

is strongly recommended that you run the appropriate reports: 

Banking -

The banking report (sometimes called “Reconciliation”) compares the 

transactions taken by the machine with those received by your acquirer. You must run 

these reports in order to maintain accurate accounts.  

X Balance - 

An ‘X’ balance may be used at intervals throughout the trading day – for 

example, to separate takings from different shift periods or staff members. It does not reset 

the totals for the trading period, but provides a subtotal of the takings since the last balance 

report. This total will reset when you do a Banking/End of Day report. 

Z Balance

 - A ‘Z’ balance will reset the banking. This report shows the transactions taken 

since the last ‘Z’ balance was run. This report should be used in conjunction with the 

Banking report at the end of your trading day to ensure that your takings match those 

received by your acquirer. If the totals do not match please contact your acquirer, see page 

21 for contact numbers.

 

End of Day - 

This option is not an independent report, but a function which runs a 

Banking and ‘Z’ Balance in succession. 

TERMINAL DISPLAY 

DESCRIPTION 

 

Press the 

Menu 

button twice to bring up a new menu 

on the screen 

 

Select 

F1

 for reports. 

 

You will be prompted to key in your password (

You 

should change this for security purposes from the 

default. If you have not done so already please see 

page 6

) Press 

OK 

once the password is entered. 

 

Select 

F1

 for 

End of Day

. The terminal will now make 

connection with the Acquirer system, if you have more 

than one Acquirer, the terminal will call them in 

alphabetical order, e.g. Amex, Diners, and Streamline). 

Once it has completed the reconciliation it will print off 

the report. 

 

Terminal is now ready to take the next transaction 

Banking Reports should be completed at the end of each working day in your 

Banking Window

.  This is to 

ensure that all transactions taken are confirmed at your acquirer. If you are not sure of your 

Banking Window 

please contact your acquirer on the number listed at the back of this booklet. 

Summary of Contents for EFT930SEM

Page 1: ...EFT930SEM Countertop Terminal Quick Reference Guide...

Page 2: ...etting Up Your Terminal 5 Changing Your Passwords 6 Taking Card Payments 8 Processing a Chip and PIN Refund 10 Processing a Mail Order Customer Not Present CNP Sale 11 Processing a Banking Report 12 T...

Page 3: ...l 2 Telephone Adaptor 3 Telephone Cable RJ11 Cable 4 UK Power Lead 5 Manual Magic Cable attached to terminal 6 One full till roll 7 Any additional accessories you may have ordered If any of these item...

Page 4: ...3 Terminal Layout Printer Feed Function Buttons Keypad Power On Printer Feed Chip Pin Slot Magnetic Strip Enter Back Space Cancel Menu Button Display Date and Time Handset Number Terminal Status...

Page 5: ...o engage the two catches Press the paper feed key when the terminal has powered up Till Roll Text If you wish to amend the till roll text please contact our Technical Helpdesk on 0800 54 24 123 Please...

Page 6: ...secure The terminal will now power up and display this screen Your terminal is now ready to transact 123Send are responsible for the equipment up to but not including your telephone port and will trou...

Page 7: ...Twice Press F3 Due to the recent changes some Acquirers insist the password is amended before the terminal is dispatched If this is the case your new password will be on a compliment slip enclosed wit...

Page 8: ...assword please follow the below instructions Please note your Supervisor Password will remain unchanged TERMINAL DISPLAY DESCRIPTION Press Menu Twice Press F3 Due to the recent changes some Acquirers...

Page 9: ...will make connection to the Acquirers system to obtain an Authorisation code Ensure the card is not removed during this process as it will VOID the transaction The First receipt which the terminal wil...

Page 10: ...een authorised the terminal will display Void Declined or Call Auth Centre Once it has been authorised it will print off a receipt for the customer to sign You must retain this Check the signature Pre...

Page 11: ...p and towards the keypad Key in the amount in pence i e 1545 for 15 45 then press OK The terminal will make connection to the Acquirers system to obtain an Authorisation code Ensure the card is not re...

Page 12: ...rip and is the last 3 digits Key in the numbers from the CARDHOLDER S Postcode i e for HA7 2JE key in 72 then press OK Key in the numbers from the CARDHOLDER S address i e 412 for 4A 12 High Street th...

Page 13: ...eport should be used in conjunction with the Banking report at the end of your trading day to ensure that your takings match those received by your acquirer If the totals do not match please contact y...

Page 14: ...r to pay by some other means and advise them to contact their Card Issuer The selected operation is not allowed for the card presented or the card is faulty Ask the customer to pay by some other means...

Page 15: ...ll be unable to complete the download To rectify this you will need to carry out a TMS call To carry out this function follow the below steps TERMINAL DISPLAY DESCRIPTION Press Menu Press F4 Setup The...

Page 16: ...erminal will display Ready Sometimes you may need to repeat this process if the download fails Simply follow the instructions again If these actions do not resolve the issue contact the Technical Help...

Page 17: ...rom liquids at all times If you only use your terminal sporadically throughout the year then ensure you charge your terminal at least once a month to ensure battery longevity If your terminal is lost...

Page 18: ...gratuity to their bill To enable this feature please call the Technical Helpdesk on 0800 54 24 123 Cash Back Without this enabled you do not have the ability to perform cash back transactions To add t...

Page 19: ...l options press the Menu button once and use the centre button to navigate you way through this menu To gain access to each option simply press OK To access some of the options it requires the Supervi...

Page 20: ...on number First Data Merchant Service Authorisation Number 08442 57 94 00 AIB GB Merchant Services 028 9031 5050 Merchant Helpdesk AIB GB Merchant Services 08457 44 99 44 Auth 24 7 Visa Mastercard Ela...

Page 21: ...800 54 23 123 for further information NEW Release Roaming SIM We offer a range of contract terms to suit your business needs Contracts starting from 12 months to out right purchase options 123Send has...

Page 22: ...Long Term Contracts and Purchased Terminals Repair Options Call free 0800 54 23 123 Contracts starting from just 3 days Exhibitions Live Events Auctions Busy periods Festivals Sample Sales Country Fa...

Page 23: ...mmend 123 Today HOW Go online www 123send net friend Call 0800 54 23 123 Email friend 123send net NEW 25 00 Recommend 123Send and when your friend signs up we ll send you 25 00 conditions apply Refer...

Page 24: ...23 Sales 0800 54 23 123 Technical Helpdesk 0800 54 24 123 123 Send 120 Leman Street London E1 8EU www 123send net Scan this using any QR reader and be connected to the 123Send website...

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