Vistage™ Series Flat-Panel Display Installation/Operation Manual
v
PRE
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IMINAR
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h Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed
i
Customer caused defects, including but not limited to, scratched/defaced/altered plastics
j
Failure to follow maintenance procedures as outlined in the product’s user guide where a schedule is specified for
regular cleaning of the product
k Opening the product and/or tampering with internal circuitry
l
Products lost, stolen or discarded
m Any damage or dissatisfaction associated with latent images, “burnin,” or any other damage determined by Runco to be
the result of customer use patterns
n Any other cause, which does not relate to a product defect in material or workmanship
5.
Removal, installation, and setup service charges are excluded from this Standard Limited warranty
6.
Black uniformity issues or other LCD issues associated with usage outside the Runco recommended guidelines and
specifications for the product
7.
Bright or dark sub pixels that are characteristic of LCD technology and considered by Runco to be acceptable and within
Runco’s manufacturing specifications. (See “Sub Pixel Policy,” below.)
8.
Second day shipment delivery time and availability may vary based on origin and destination and Runco is unable to deliver
to PO Box and FPO Box addresses
It is not uncommon for one or more sub pixels to become bright or dark during or after the manufacturing process. A bright
sub pixel is one that remains in the on position, and a dark sub pixel is one that appears black or off. The sub pixels are usually
hard to see and will not detract from the display quality or usability at normal viewing distance. The following are Runco’s
criteria for identifying bright or dark sub pixels that would be considered unacceptable: a) the number of bright or dark sub
pixels; b) the location of the bright or dark sub pixels; c) the color of the bright sub pixels; and d) the Runco model size. If sub
pixels have been identified as unacceptable by Runco the LCD will be deemed faulty and will be replaced if reported within the
warranty period. If there are issues with bright or dark sub pixels, gather the information listed above and call or email
[email protected].
1.
Runco will not accept returned Product unless an RMA number has been issued by Runco.
2.
If an Advance Exchange return occurs, it is the customer’s responsibility to properly package the defective product and
ship it to the address provided by the Runco technical support representative with the RMA number prominently
displayed. If the defective product is not properly packaged and is damaged in transit during its return to Runco, you may
be invoiced for either the repair costs, if repairable, or the MSRP of a replacement product and shipping costs incurred by
Runco.
3.
The repaired or replaced product will assume the remainder of your original product’s RuncoCare Service Plan term or 90
days from the date the repaired unit is shipped, whichever is longer.
4.
If a replacement product is sent, the customer agrees to retain the replacement for the product you purchased and your
defective product becomes the property of Runco.
Runco offers extended and expanded service plans. For information on additional product protection, please email
[email protected] or call (toll free) (800) 23RUNCO (800-237-8626).
Sub Pixel Policy
Other Terms and Conditions
Extended Service Options
