WARRANTY
RTI warrants its products for a period of one (1)
year (90 days only for included battery packs);
or for a period of time compliant with local laws
when applicable from the date of purchase from
RTI or an authorized RTI distributor.
This warranty may be enforced by the original
purchaser and subsequent owners during the
warranty period, so long as the original dated
sales receipt or other proof of warranty coverage
is presented when warranty service is required.
Except as specified below, this warranty covers
all defects in material and workmanship in this
product. The following are not covered by the
warranty:
Damage resulting from:
1.
Accident, misuse, abuse, or neglect.
2.
Failure to follow instructions contained
in this Guide.
3.
Repair or attempted repair by anyone
other than Remote Technologies
Incorporated.
4.
Failure to perform recommended
periodic maintenance.
5.
Causes other than product defects,
including lack of skill, competence or
experience of user.
6.
Shipment of this product (claims must
be made to the carrier).
7.
Being altered or which the serial
number has been defaced, modified or
removed.
SERVICE AND SUPPORT
If you are encountering any problems or have a
question about your RTI product, please contact
RTI Technical Support for assistance (see the
Contacting RTI section of this guide for contact
details).
RTI provides technical support by telephone or
e-mail. For the highest quality service, please
have the following information ready, or provide
it in your e-mail.
• Your Name
• Company Name
• Telephone Number
• E-mail Address
• Product model and serial number (if
applicable)
If you are having a problem with hardware,
please note the equipment in your system,
a description of the problem, and any
troubleshooting you have already tried.
Please do not return products to RTI without a
return authorization.
