TROUBLESHOOTING
USB communication issues
If the ZW-PRO is not recognized by the
configuration software:
1) Ensure that the ZW-PRO is seated properly
into a powered USB port.
2) Try another USB port on the laptop computer.
3) Verify that your computer has the RTI USB
driver installed correctly.
4) Reboot your computer.
Wireless communication issues
1) Verify that Z-Wave devices being used have
been powered correctly.
2) Move the laptop with ZW-PRO installed closer
to the device - 10 feet (3m) or less.
3) Refer to the instruction guide for the Z-Wave
device communication troubleshooting steps.
4) Try a different Z-Wave device if possible.
5) Refer to the Dealer section of the RTI website
for further troubleshooting steps
Visit the Dealer section of the RTI website for
additional product and software instructions.
