Cannot be started
19
COMMON PROBLEMS
Problem Type
Solution
Cannot be charged
Cannot go back to
C harg ing Base
The product is too far away from the charging base. Move it closer and try again.
Foreign objects may be trapped in the primary brush, side brushes, or wheels. Turn off the product and clear the foreign
objects, then restart device.
When the product is on the charging base, it will consume a m i n i m u m amount of power to optimize battery performance.
Abnormal noise during operation
Reduced cleaning performance or dust
leakage from device
Cannot connect to Wi-Fi
•
The battery is low. Place the device on the charging base and align its charging contact onto the charging base power charging
pins. The device should automatically turn on. If the device is out of power, it may take some time to turn on.
•
The ambient temperature exceeds the normal operating range of 0-40°C. Only use this product in an environment which is
under normal operating range of 32-100°F.
• The dust bin is full and needs to be cleaned.
• The filter is blocked and needs to be cleaned or replaced.
• The main brush is stuck with a foreign object and needs to be cleaned.
• Weak Wi-Fi signal. Make sure the product is in an area with g ood Wi-Fi signal coverage.
• Wi-Fi connection error has occurred. Download the latest version of the app and reset the Wi-Fi connection. Try again.
• Incorrect Wi-Fi password.
• The router is running on a 5GHz network. The router needs to setup a 2.4 GHz network. This device only supports Wi-Fi connection
with 2.4GHz networks.
•
Remove the device and check whether the charging base indicator light is on or not. Ensure that both the charging base power
charging pins are well connected with vacuum robot device charging contact plate.
•
The side brush may block the connection between the charging contact plate and charging base power charging pins. Move the side
brush to ensure there’s no blockage. Clean the charging contacts on both charging pins and device contact plate.
Consuming power while
device is placed on the
charging base
