Ross Opengear FED-6943, User Manual, Page: 91 / 92

Fiber Ethernet Switch Transceivers User Manual (Iss. 04) Service Information • 11–3
Warranty and Repair Policy
The Fiber Ethernet Switch Transceiver is warranted to be free of any defect with respect to
performance, quality, reliability, and workmanship for a period of FIVE (5) years from the date of
shipment from our factory. In the event that your Fiber Ethernet Switch Transceiver proves to be
defective in any way during this warranty period, Ross Video Limited reserves the right to repair
or replace this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that the Fiber Ethernet Switch Transceiver has failed after your warranty period
has expired, we will repair your defective product should suitable replacement components be
available. You, the owner, will bear any labor and/or part costs incurred in the repair or
refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This Fiber Ethernet Switch Transceiver User Manual provides all pertinent information for the
safe installation and operation of your openGear Product. Ross Video policy dictates that all
repairs to the Fiber Ethernet Switch Transceiver are to be conducted only by an authorized Ross
Video Limited factory representative. Therefore, any unauthorized attempt to repair this product,
by anyone other than an authorized Ross Video Limited factory representative, will automatically
void the warranty. Please contact Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your Fiber Ethernet Switch Transceiver, please contact the Ross
Video Technical Support Department. (Contact information is supplied at the end of this
publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your Fiber Ethernet Switch
Transceiver. If required, a temporary replacement frame will be made available at a nominal
charge. Any shipping costs incurred will be the responsibility of you, the customer. All products
shipped to you from Ross Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of
the equipment.