102
Rockwell Automation Publication 2711R-UM001H-EN-E - April 2021
Chapter 6 Troubleshoot the System
Observe Splash Screen
Various actions and status conditions of the terminal are reported on the
splash screen, including version information about the hardware and
firmware.
These tables describe the state messages and the status or error codes that
appear on the splash screen.
POST errors are fatal and most likely due to failed hardware. A fatal error
during firmware installation and loading is most likely recoverable by
installing the appropriate firmware.
Power on Self Test (POST) Failures
Message
State
Code
POST Failed RAM
Fatal
6C
POST Stuck Key
Fatal
31
POST Stuck Touch
Fatal
3 A
Firmware Installation and Loading
Message
State
Code
Load Firmware Image into RAM
Update
1E
Write Firmware Image into Flash
Update
A5
Complete and Successful Firmware Installation
Update
OK
Firmware Image Validation (CRC/Format) Failure
Fatal
1E
Firmware Image Compatibility Failure
Fatal
1F
Firmware Write to Flash error
Fatal
A5
Firmware Read-After-Write Verify
Fatal
D2
Invalid or missing Firmware Image
Fatal
0 A
Other Commonly Observed Status Codes
Message
State
Code
Boot Loader connects to PC via USB Device
AutoTest
0 A
Boot Loader loads Firmware Image into RAM
AutoTest
E6
Boot Loader jumps to Operating System
AutoTest
FF
Operating System startup
Boot
G0
Operating System Initialize
Init
I1…J0
Application Registration and Initialize
Init
N1…N3
Application Load and Execute
Load
N4…N6
BL
2.010
2.010
OS
HW
03
2.010
APP
COMM
2.010
2.010
FONT
AUTOTEST
E6
©2014 Rockwell Automation, Inc.
All Rights Reserved.
Hardware
Version
Boot Loader
Version
Firmware
revision
Progress Bar
Status or Error
Code
State Message
