Ricoh InfoPrint 1532 User Manual Download Page 82

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Clearing printer jams

Clearing jams

Flex and stack the envelopes.

Load the envelope feeder.

Adjust the guide.

Lower the envelope weight.

Press .

Summary of Contents for InfoPrint 1532

Page 1: ...InfoPrint 1532 1552 1572 MT 4536 4537 4538 User s Guide S510 4879 00...

Page 2: ...e any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the...

Page 3: ...25 Installing input options 25 Installing a duplex unit 27 Installing memory or option cards 28 Accessing the printer system board 28 Installing or removing a memory card 30 Installing or removing a...

Page 4: ...ifying jams 78 Access doors and trays 79 Understanding jam messages 80 Clearing printer jams 80 Clearing staple jams 91 Chapter 9 Administrative support 94 Adjusting operator panel brightness and cont...

Page 5: ...censing notice 112 Conventions 112 Static sensitivity notice 113 Electronic emission notices 113 Noise emission levels 115 Waste from Electrical and Electronic Equipment WEEE directive 115 Laser advis...

Page 6: ...models CAUTION Do not set up this product or make any electrical or cabling connections such as the power cord or telephone during a lightning storm To identify the printer model look for the type mo...

Page 7: ...if you are using a 2000 sheet drawer a duplex unit and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional fu...

Page 8: ...per Weight Paper Loading Custom Types Universal Setup Bin Setup Reports Menu Settings Page Device Statistics Network Setup Page Network x Setup Page Profiles List NetWare Setup Page Print Fonts Print...

Page 9: ...printer must be in the Ready state to access the menu index A message indicating the menus are unavailable will appear if the printer is not ready Stop Stops the mechanical operation of the printer Af...

Page 10: ...d consists of numbers a pound sign and a backspace button The 5 button has a raised bump for non visual orientation The numbers are used to enter numeric values for items like quantities or PINs The b...

Page 11: ...r Note Installing a custom driver will not replace the system driver A separate printer object will be created and appear in the Printers folder Use the drivers CD that shipped with the printer to ins...

Page 12: ...e USB support is not available for Windows NT operating systems To use a Windows NT operating system you must have an optional Parallel 1284 B Interface Card installed and use a parallel cable The Plu...

Page 13: ...e the publications CD that shipped with the printer 3 Press until Menu Settings Page appears and then press The printer returns to Ready 4 Press 5 Press until Network Ports appears and then press 6 Pr...

Page 14: ...port COM1 or COM2 10 Click Finish to complete the printer software installation Setting parameters in the communications COM port After the printer driver is installed set the serial parameters in the...

Page 15: ...Center or Printer Setup Utility 4 Do one of the following If the USB attached printer appears in the Printer List quit Print Center or Printer Setup Utility A queue has been created for the printer I...

Page 16: ...9 Specify a printer name and click Save The printer is now saved as a desktop printer UNIX Linux Local printing is supported on many UNIX and Linux platforms such as Sun Solaris and Red Hat If the dri...

Page 17: ...ork Assigning a printer IP address If the network is using DHCP an IP address is automatically assigned connecting the network cable to the printer 1 Look for the address under the TCP IP heading on t...

Page 18: ...the TCP IP settings are assigned and verified install the printer on each network computer Windows In Windows environments network printers can be configured for direct printing or shared printing Bot...

Page 19: ...e printer such as Monochrome1 lab4 After the port is created this name appears in the list of available ports d Enter the IP address in the text box Note If the IP address is unknown print a network s...

Page 20: ...g Connect the USB cable and turn on the printer The Plug and Play screen appears and a printer object is created in the Printers folder of the computer The printer is shared in step 2 Share the printe...

Page 21: ...the printer driver is fully installed on each client computer Network clients retain control of driver modifications The client computer handles the print job processing 1 Click Start Settings Printe...

Page 22: ...ides detailed information about the capabilities of a printer to the Macintosh computer c Click Continue on the Welcome screen and again after viewing the Readme file d Click Continue after viewing th...

Page 23: ...r the printer DNS name in the Printer Address box 6 Choose the printer manufacturer from the Printer Model pop up menu 7 Select the new printer from the list and click Add 8 Verify printer installatio...

Page 24: ...the newly created desktop printer icon b Choose Printing Change Setup If the PPD file displayed in the PostScript Printer Description PPD file portion of the menu is correct for the printer printer s...

Page 25: ...hat scans copies and faxes you may need additional furniture Install the printer and any options you have purchased in the following order CAUTION If you are installing options after setting up the pr...

Page 26: ...tray from the support unit Remove all packing material and tape from both the support unit and the tray 2 Place the support unit on top of any previously installed drawers or the table or printer cabi...

Page 27: ...dard tray and the 500 sheet duplex unit only works with printers that have a 500 sheet standard tray Make sure you have the appropriate duplex unit for the tray size installed in the printer 1 Place t...

Page 28: ...following options Memory cards Printer memory Flash memory Firmware cards Bar Code IPDS and SCS TNe PrintCryption Other options Printer hard disk RS 232 serial interface card Parallel 1284 C interface...

Page 29: ...rinter system board 29 Installing and removing options 3 Press both side door latches and open the side door 4 Loosen but do not remove the six screws on the shield 5 Slide the shield to the right and...

Page 30: ...re easily damaged by static electricity Touch something metal such as the printer frame before you touch a memory card 2 Push open the latches on both ends of the memory card connector 3 Unpack the me...

Page 31: ...ething metal such as the printer frame before you touch a memory card 2 Push the latches away from the card on both ends of the memory card connector The memory card moves out of the connector as the...

Page 32: ...you may need to remove the option card before installing the flash memory or firmware card 2 Unpack the flash memory or firmware card 3 Holding the flash memory or firmware card by the locking clips...

Page 33: ...re removing the flash memory or firmware card 2 Squeeze the flash memory or firmware card locking clips 3 Pull the card out Avoid touching the metal pins on the bottom of the card 4 Place the flash me...

Page 34: ...option card 1 Locate the card connectors on the system board 2 Remove the screw and the cover plate and save them If you are installing a tall card install it in connector 1 If you are installing two...

Page 35: ...ptions on the printer system board follow these steps to reattach the shield and close the doors 1 Align the keyholes on the shield with the screws on the frame 2 Slide the shield down onto the screws...

Page 36: ...lied with the printer To print a job from a typical Windows application 1 Open the file you want to print 2 From the File menu select Print 3 Select the correct printer in the dialog Modify the printe...

Page 37: ...Select Continue and your job prints after the other jobs finish 3 Press until the appears next to the document you want to print and then press A screen asking the number of copies to be printed will...

Page 38: ...t job is sent to easily cancel the job press The Stopped screen appears Press until Cancel a job appears and then press Canceling a job from a computer running Windows Canceling a job from the taskbar...

Page 39: ...ing to 3 In the printer window select the print job you want to cancel 4 Press Delete Printing the menu settings page You can print a menu settings page to review the default printer settings and to v...

Page 40: ...ur job is stored in printer memory go to the printer and use the printer operator panel to specify what you want to do with your print job All confidential and held jobs have a user name associated wi...

Page 41: ...steps At the printer 1 Press until the appears next to Held jobs and then press 2 Press until the appears next to your user name and then press 3 Press until the appears next to Confidential jobs and...

Page 42: ...rocess additional held jobs Windows 1 From a word processor spreadsheet browser or other application select File Print 2 Click Properties If there is no Properties button click Setup and then click Pr...

Page 43: ...a From a word processor spreadsheet browser or other application select File Print b Click Properties or Options Printer or Setup depending on the application to view the printer driver settings c Cli...

Page 44: ...standard tray depending on the model you purchased You may have also purchased one or more 250 sheet or 500 sheet optional trays or a 2000 sheet drawer The steps for loading a 250 sheet tray or 500 s...

Page 45: ...eeze the rear guide tab and slide the guide to the correct position for the size media you are loading 4 Flex the sheets back and forth to loosen them then fan them Do not fold or crease the print med...

Page 46: ...rently in the trays depending on the options you have installed Print side face down for simplex single sided printing Print side face up for duplex printing Note Do not fill paper above the load line...

Page 47: ...f the media you are loading is the same size of the media previously loaded do not change the Paper Size setting To change the Paper Size and Paper Type setting 1 Make sure the printer is on 2 Press o...

Page 48: ...pes 75 transparencies The multipurpose feeder accepts print media within the following dimensions Width 69 85 mm 2 75 in to 215 9 mm 8 5 in Length 127 mm 5 in to 355 6 mm 14 in The icons on the multip...

Page 49: ...Note Do not place objects on the multipurpose feeder Also avoid pressing down or applying excessive force on it 3 Slide the width guide to the far right 4 Flex the sheets or envelopes back and forth...

Page 50: ...cies with the left edge of the stack against the stack height label and with the recommended print side face up Load envelopes flap side down with the stamp area and flap on the left The end of the en...

Page 51: ...printed paper Follow the illustrations for loading the paper according to your options Do not fill paper above the load line Overfilling the tray may cause jams Without a finisher attached Simplex sin...

Page 52: ...to Paper Menu and then press c Press until the appears next to Paper Size Type and then press d Press until the appears next to MP Feeder Size Type and then press e Press until the appears next to th...

Page 53: ...rint media when a job is printing or when the operator panel indicator light is blinking Doing so may cause a jam Note Before loading print media in the drawer you should know the recommended print si...

Page 54: ...a to the back of the drawer Note For duplex printing letterhead or other preprinted paper must be loaded differently Carefully align each stack as you load it to ensure a smooth edge where the stacks...

Page 55: ...opes Extended to the middle position for medium length envelopes Fully open extended to its full length for long envelopes Warning Do not place objects on the envelope feeder Avoid pressing down on it...

Page 56: ...g Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Note When you load envelopes do not exceed the maximum sta...

Page 57: ...e of print media loaded in tray 2 and tray 4 the printer selects print media from tray 2 until it becomes empty and then the printer automatically feeds print media from the next linked tray tray 4 By...

Page 58: ...ed on the printer Bin is allowed to connect with Illustration of output bin Print media Printer Models Standard bin 250 sheets 75 g m2 of plain paper 150 transparencies 100 labels 25 envelopes 75 g m2...

Page 59: ...the appears next to Paper Menu and then press 3 Press until the appears next to Bin Setup and then press 4 Press until the appears next to Configure Bins and then press 5 Press until the appears next...

Page 60: ...that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities Supported print media The following tables provide informati...

Page 61: ...cker option Print media size Dimensions A4 210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in JIS B5 182 x 257 mm 7 17 x 10 1 in Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5...

Page 62: ...8 66 in B5 Envelope 176 x 250 mm 6 93 x 9 84 in Print media sizes continued Legend indicates support Model I 250 sheet tray Model II Model III 500 sheet tray 250 sheet drawer option 500 sheet drawer o...

Page 63: ...option 500 sheet drawer option Multipurpose feeder 2000 sheet drawer option Envelope feeder option Duplex unit option Standard output bin Output expander option 5 bin mailbox option High capacity outp...

Page 64: ...types Print media Model I Model II Model III 250 sheet drawer 500 sheet drawer Multipurpose feeder 2000 sheet drawer Envelope feeder Duplex unit Standard output bin Output expander 5 bin mailbox High...

Page 65: ...Laser printer 138 to 146 g m2 37 to 39 lb bond 138 to 146 g m2 37 to 39 lb bond Labels maximum Paper4 180 g m2 48 lb bond 163 g m2 43 lb bond Note Not supported in the multipurpose feeder n a Integrat...

Page 66: ...8 to 146 g m2 37 to 39 lb bond 138 to 146 g m2 37 to 39 lb bond Labels maximum Paper Not recommended 180 g m2 48 lb bond 180 g m2 48 lb bond See separate Finisher media weight table Integrated forms P...

Page 67: ...mm 4 12 x 9 5 in DL Envelope 110 x 220 mm 4 33 x 8 66 in C5 Envelope 162 x 229 mm 6 38 x 9 01 in B5 Envelope 176 x 250 mm 6 93 x 9 84 in Other Envelope 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to...

Page 68: ...ximum grain short Index Bristol 199 g m2 110 lb bond Not recommended Not recommended Tag 203 g m2 125 lb bond Cover 216 g m2 80 lb bond Transparencies Laser printer 138 to 146 g m2 37 to 39 lb bond 13...

Page 69: ...paper weights from 60 to 176 g m2 16 to 47 lb bond grain long in the integrated and optional 500 sheet trays and paper weights from 60 to 135 g m2 16 to 36 lb bond grain long in the multipurpose feed...

Page 70: ...cies can be fed automatically from the multipurpose feeder and all standard and optional trays except the 2000 sheet drawer See Identifying and linking output bins for information about transparency c...

Page 71: ...or from MarkVision Do not load labels with paper or transparencies in the same source mixing print media can cause feeding problems and print quality problems Do not use label sheets with a slick bac...

Page 72: ...jamming problems Avoid using card stock that may release hazardous emissions when heated Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting intro...

Page 73: ...ck line on the labels in the sources Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If jams do occur with print media try feeding one sh...

Page 74: ...of the printer Refer printing problems and maintenance tasks to this key operator Contact the place where you bought the printer for information about authorized supplies dealers in your area Storing...

Page 75: ...media The values range from 1 lightest setting to 10 darkest setting Note When toner is low firmly shake the cartridge to redistribute any remaining toner See Ordering a print cartridge for more info...

Page 76: ...s Order a maintenance kit when 80 Scheduled maintenance advised first appears on the display The maintenance kit contains all the items necessary to replace the pick rollers the charge roll transfer r...

Page 77: ...s use at least two people to lift the printer Always turn off the printer using the power switch Disconnect all cords and cables from the printer before attempting to move the printer Failure to repac...

Page 78: ...y of the page that jammed if Jam Recovery is set to On or Auto however the Auto setting does not guarantee the page will print Identifying jams If the printer jams the appropriate jam message will be...

Page 79: ...mailbox you are using The numbers in following illustration indicate the numbers that can appear on the operator panel and designate the general area of a paper jam 24x Paper Jam 201 Paper Jam 200 Pap...

Page 80: ...To go to a specific jam see Understanding jam messages Message What to do 200 and 201 Paper Jam Remove Cartridge Open the top front cover remove the print cartridge and remove the jam 202 Paper Jam O...

Page 81: ...feeder feeds envelopes from the bottom of the stack the bottom envelope will be the one that is jammed 1 Lift the envelope weight 2 Remove all envelopes If the jammed envelope has entered the printer...

Page 82: ...Clearing printer jams 82 Clearing jams 3 Flex and stack the envelopes 4 Load the envelope feeder 5 Adjust the guide 6 Lower the envelope weight 7 Press 1 2 1 2...

Page 83: ...and 24x jams Paper jams in these areas can occur on the incline surface of a tray or across more than one tray To clear these areas 1 Open the printer paper tray and remove any jammed media 2 Open th...

Page 84: ...d media Pull the print media either up or down If it does not pull easily one way try the other way 4 If you have an optional 2000 sheet feeder open the front door press the elevator button to lower t...

Page 85: ...printer to cool before touching any internal components 3 Lift and pull the print cartridge out of the printer Warning Do not touch the photoconductor drum on the underside of the cartridge Use the ca...

Page 86: ...move the paper This could cause personal injury or damage to the printer Warning If the print media does not move immediately when you pull stop pulling You need to access the print media from the pri...

Page 87: ...Otherwise continue with step 2 2 Open the printer rear door CAUTION The inside of the printer may be hot Allow the printer to cool before touching any internal components CAUTION Do not use any pointe...

Page 88: ...Clearing printer jams 88 Clearing jams 23x Paper Jam Open Duplex Rear Door 1 Open the duplex rear door 2 Remove the jammed media Depending on the media location pull the media either up or down...

Page 89: ...Paper Jam Check Bin x If you have a finisher see 28x Paper Jam Check Finisher 27x Paper Jam Check Bin x To clear a jam in the output expander high capacity output stacker or the 5 bin mailbox 1 If th...

Page 90: ...ar doors and make sure all doors are secure 5 Press 28x Paper Jam Check Finisher To clear a jam in the finisher 1 Push the finisher rear door latches in toward the center The rear door will open and d...

Page 91: ...stack of print media 6 Close the finisher output bin cover 7 Press Clearing staple jams A 28x Stapler Jam message indicates staples are jammed in the stapler This requires removing the staple cartridg...

Page 92: ...e stapler 5 Use the metal tab to lift the staple guard and then pull out the sheet of staples Discard the entire sheet 6 Remove any loose staples from the staple guard 7 Look through the clear coverin...

Page 93: ...aring staple jams 93 Clearing jams 9 Push the cartridge holder firmly into the stapler until the cartridge holder clicks into place 10 Close the stapler access door 11 Close the finisher output bin co...

Page 94: ...efault and the printer returns to Ready Disabling operator panel menus Since many people could be using the printer an administrator may choose to lock the operator panel menus to keep others from cha...

Page 95: ...itting Selection appears When the Submitting Selection message disappears an asterisk appears next to the setting to identify it as the current user default setting These settings are active until new...

Page 96: ...is two step process First you must turn the variable on then select the variable To disable Power Saver 1 Turn the printer off 2 Press and hold and while turning the printer on 3 Release the buttons...

Page 97: ...3 Release the buttons when you see a clock CONFIG MENU appears on the first line of the display 4 Press until the appears next to Disk Encryption and then press 5 Press until the appears next to Disab...

Page 98: ...of the printer you want to configure using the format http ip_address 2 Click Configuration 3 Under Other Settings click Network Ports 4 Click SNMP SNMPv3 authentication and encryption has three leve...

Page 99: ...Authenticating 802 1x port authentication allows the printer to join networks that require authentication before allowing access 802 1x port authentication can be used with the WPA Wi Fi Protected Acc...

Page 100: ...A user can print jobs only by entering the correct PIN on the operator panel You can assign a PIN through the Web page of the device Note This setting is only available when a hard disk is installed...

Page 101: ...ou receive the following message see Ordering a print cartridge Checking an unresponsive printer If the printer is not responding first make sure The power cord is plugged into the printer and a prope...

Page 102: ...ory devices contact the place where you bought the printer Jobs do not print The printer is not ready to receive data Make sure Ready or Power Saver appears on the display before sending a job to prin...

Page 103: ...sing an IEEE 1284 compliant parallel cable The printer is in Hex Trace mode If Ready Hex appears on the display you must exit Hex Trace mode before you can print your job Turn the printer off and back...

Page 104: ...unit may not be properly aligned Make sure the duplex front access cover is securely installed Envelope feeder Make sure the connection between the envelope feeder and the printer is secure Make sure...

Page 105: ...nexpectedly Check to see if the printer is out of print media or has a jam More than one sheet of print media is fed or a sheet is fed improperly Remove the print media in the printer paper path and c...

Page 106: ...paper from a fresh package Store paper in its original wrapper until you load it See Storing print media for more information The pick rolls may be worn Replace the pick rolls See Ordering pick roller...

Page 107: ...le may help you solve print quality problems If these suggestions still do not correct the problem call for service You may have a printer part that requires adjustment or replacement Problem Action P...

Page 108: ...ake the print cartridge side to side and front to back several times to redistribute the toner Reinstall the cartridge and then press Repeat this procedure multiple times until the print remains faded...

Page 109: ...t cartridge to see if it is installed correctly The job prints but the top and side margins are incorrect Make sure the Paper Size setting in the Paper menu is correct Make sure the margins are set co...

Page 110: ...gray value of printed graphics and pictures 6 6 0 is the default setting Contrast Adjusts the contrast of printed graphics and pictures 0 5 0 is the default setting Values marked by an asterisk are t...

Page 111: ...Notices 111 Notices Trademarks Licensing notice Conventions Electronic emission notices Noise emission levels Waste from Electrical and Electronic Equipment WEEE directive Laser notice...

Page 112: ...ped and copyrighted by Lexmark In addition the printer resident software may contain Lexmark modified software licensed under the provisions of the GNU General Public License version 2 and the GNU Les...

Page 113: ...n the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiv...

Page 114: ...declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This product satisfies...

Page 115: ...and reported in conformance with ISO 9296 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in c...

Page 116: ...s I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The printer contains...

Page 117: ...jobs 40 entering a PIN 40 sending 40 Configured models 7 contrast LCD 94 D disabling operator panel menus 94 Duplex unit 7 E edition notice 2 electrical emission statement 113 Embedded Web Server sett...

Page 118: ...om the driver 40 for confidential jobs 40 Power Saver adjusting 96 print cartridge ordering 76 print media guidelines 69 paper 69 transparencies guidelines 70 Print media guidelines 69 print media jam...

Page 119: ...taple and offset unit replacing staples 77 staple cartridge replacing 77 StapleSmart replacing staples 77 stapling maximum number 104 Stop button 9 supplies maintenance kit 76 print cartridge 76 T tra...

Page 120: ...Printed in USA S510 4879 00...

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